Rooms To Go Outlet Furniture Store - Seffner

Category:	Outlet Store
Address:	11540 E Highway 92, Seffner, FL 33584, USA
Phone:	+1 813-628-9724
Site:	roomstogo-outlet.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 7

Jessica Reyna

We bought my daughters loft bunk bed set from another Rooms to Go Outlet in Altamonte and returned another time for mattresses for our boys. I understand that outside the mattresses, the furniture is considered "bump and scratch", but I honestly could never find any damage. They all seemed basically perfect except one dresser I saw. The staff was friendly and left us alone to shop. You found them when you were ready to buy, so it was no stress or pressure. Having moved out of the area recently, we visited this location. At first I was completely wowed by the size of the place in comparison to Altamonte. However, the shopping experience is completely different. I felt like we went from a no pressure, take your time to find what you like to I will never, ever stay more than 2-15 ft from you the ENTIRE TIME. I probably could have lived with it except the fact that the childrens bedding was so damaged there is no way even Salvation Army would pick it up. The "values" and prices were bogus. So now I have a sales person who is 2-15 ft away at all times, who keeps asking me repeatedly which one I want to take for a price that is awful. I have no privacy to say to my husband, " This bed is $600 in the main store, its only $500 here and it is definitely unsafe and everything is falling off it. How about we ask since were here if we can just buy the full price one from her?" It was extremely frustrating. I literally had to run off with my kids, hide in a row of entertainment centers, and keep moving so I could try and talk to him. There were other furniture as we were trying to escape that looked significantly better condition than the childrens furniture. I cant tell you if they were a good value because this sales person literally chased us through the store now asking what bedroom set we wanted and what entertainment center we wanted even though I repeatedly said none. She told us to enter a drawing. No way. If I cant shop in remote peace in store, Lord only knows what you will do with my email or phone. I dont know if the commission or pay structure has changed for RTG, but it needs to be customer focused. If you are respectful to customers, managers quote real value (the correct totals for what is included on the RTG site), offer a fair discount for bump and scratch, dont try to sell furniture that looks like it fell of on I4 at 70mph and was hit and dragged by a semi, your store would be a huge sales success.

K Rodriguez

This place is like a hidden treasure. We bought a huge wood dining table with a leaf and 4 leather chairs for $150 because there were a few scratches (which we fixed when we got home). They have an insane amount of amazing furniture that has been knocked down for minor defects. This stuff was cheaper and nicer than any used furniture I found on Craigslist. There was a lady that walked the floor with us, she was so nice and patient while we debated on which table we wanted. We checked out quickly, and drove to the back to load up the furniture. There was a group of 4-5 gentlemen and a security guard working the loading area, and these guys went above and beyond to help everyone get their items into their cars. They were more than happy to put the giant table on the roof of our truck and gave us lots of rope to tie it up. These guys are awesome at their jobs. I love this location, and Ill definitely be back!

Jen Lynn

Terrible customer service from Alexis Newton at this location. I had to order a replacement slip cover for a new couch as it came from the factory with marks. Rooms to Go sent out a slip cover but it was the wrong size, probably for the chair. I contacted customer service to ask what needed to be done and I was told they would look into it and call me back. After three phone calls from myself to customer service and asking to talk to a manager, the manager just told me to return it to a store. Why did this take two weeks, multiple phone calls and still no answer? This manager Alexis Newton was rude and even hung up on me when I asked to talk to her boss. All I want is the slip cover replacement that I purchased and a correct answer on how to return and how to get the one I purchased. Terrible. This woman needs counseling from superiors on how to treat customers.

cheryl carey

We bought 6 rooms of furniture from Rooms to Go in Sarasota store. When we moved to Florida. Now only 2 1/2 years later the furniture (sofa, love seat and recliner)are peeling and falling apart. It is just my husband and I and non smoking no pets. I would expect furniture to last a little longer. I have emailed Rooms to Go several times and was told by them that they would respond with in 2 business days.That was over 2 weeks ago and NO RESPONSE..The showroom store said they had a problem with the company that made the living room set and Rooms to Go would make good on this purchase. Still no response. Perhaps I need to contact news media and consumer affairs office.

Mervin Toro Cruz

I like the prices but their acceptance now program for people that has credit problems are a scam. First, the rep. Sold me an insurance that would cover accidential problems on the furniture, so I guess I should had read the fine print because it wasnt true. Second, they wanted to make threats and take away your furniture if you are only 8 days late on making the payment. Third, even though there is early buy out clause or 90 days same as cash, they want $27 dollars more which goes on interest. Worst experience, I rather deal with Aarons even if they dont report to your credit bureaus because at least they are more understanding and more honest.

Khi Khi

This place is very bad when it comes to customer service. Rep who helped us was actually nice but that is the only person you would find to be nice at this place. There is this young lady cashier who thinks she is the queen and would not even smile, forget about any thanks from her. Guys who help you with loading are so rude and have the face like they got punished for doing there job. I felt like not buying cheap furniture but like I was getting it for free. I was expecting a delivery phone call which I never did and when I called lady who answered my phone call said " oh yes they should deliver between 12 - 4 pm and than hang up on me.

J Ridd Ridd

I have shopped at this place several times over the years. ..and I found that some of the things that they have may have damage that you cant see until you buy it and get it home. I brought a box spring that was not level...one side higher than the other. Another time I brought a sofa that looked great but the base frame broke. Just make sure the items that you buy are the same one that you picked and they load on your truck. I found that Highland Furniture on Hwy 60/&301 has much larger and better quality furniture.