Broad Ripple Appliance Parts Sales & Service

Category:	Appliance Store
Address:	2725 E 56th St, Indianapolis, IN 46220, USA
Phone:	+1 317-259-8077
Rating:	4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–2PM Closed

Location

Photos 19

Reviews 4

K Jacobson

Pros: Quick to schedule Wonderful receptionist Cons: Brad--angriest critter Ive ever met. Literally, angry for no cause (hopefully after reading this he will be nice to people or at least grow a soul). Why was Brad so terrible: 1. Called to have dryer repaired. My spouse had been advised to take the back off of the dryer (not by this company though). This was unfortunately bad advice because when Brad showed up he flipped out acting as if my spouse was Judas actively betraying Jesus. Literally, my husband only took off the rear piece and didnt touch anything internally, and Brad acted as if my husband had tore the entire dryer apart, took a bowel movement inside of the dryer, and then expected Brad to make it all better. Brad panicked "I know when to back away from something. Im not getting involved with putting your husbands mess back together." There wasnt a mess. The screws were bagged and everything was put back together. It took the other repair agency 5 mins to put it back together. So difficult....for Brad. By the way, Brad was only at my home for less than 5 minutes (because my audio recording was only 1:42 long and I started that after he entered my home. So glad he can back away from a problem so quickly without looking at it). If only Brad would have said, "Im sorry but Im not able to work on a dryer that has already been tampered with by your spouse, etc" or been more professional I would have understood and accepted that he couldnt help me or wasnt able. I get it because maybe hes been screwed by bad customers in the past and was taking precautions. However, even as I adamantly explained that I just wanted his assistance he became even more irrational. He refused to assist me. And then he just left. I ended up voice recording our transaction because he was just such a jerk. I wish I would have videotaped it for someone to see his whiny face and hand movements. Basically, Brad was upset because he didnt want to work on Friday. He didnt charge me a service fee (surprisingly) but that would have involved more work and well thats not for him. 2. Just came unannounced into my home. However, I understand why he did this now because hes angry at life as he doesnt know how to be professional or respect boundaries. 3. Unprofessional and just a jerk. Learn some tact and some flexibility for that matter. This is probably a great company but if Brad is your technician make sure you dont ask for him on a Friday....especially after 1... Went with another company who came out and fixed the dryer 2 hrs later without complaint.

Pam G

The receptionist was really nice, which set the tone, being already stressed at the thought of losing food. Then Brad showed up! "Awesome" guy! Friendly, knowledgeable, accommodating, and thorough. Reasonable charge, but I would have gladly paid more for what I got--honest assessment, measurements to replace unit, suggestions of brands to buy, and not to buy. Thanks, Brad (RING RING

Andrew Krier

I have bought several appliances for my kitchen and a freezer for my garage. They all work great. Also used them to service my clothes dryer. Great service and the Stainless steel appliances in my kitchen look great.

Donna Reasner

Bought a used upright freezer at a great price that included hauling my old freezer away. Delivery guys were on time and very careful moving things in and out. Will definitely recommend to others!