Appliance Parts Inc

Category:	Appliance Parts Supplier
Address:	1940 E Stop 13 Rd, Indianapolis, IN 46227, USA
Phone:	+1 317-882-2400
Site:	partwizard.net
Rating:	3.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–1PM Closed

Location

Photos 6

Reviews 23

Lisa Sutton

Excellent customer service!! Ladies were extremely helpful.. I drove an hour to get the part I desperately needed because I wasnt able to wait for an online company to get it delivered.. Very satisfied with my choice to use this company. .. The very kind lady went the extra mile to make sure I left with all the parts needed to fix my washing machine.. Thank you so much maam it sure is great to know that dealing with customer service even in todays society can be a pleasant experience.. My parts were just what I needed.. The employee which helped me seemed happy to be there and happy to do her job.. Actually I left in a better mood then I was when I walked in!! I will continue to use this company for all my appliance parts in the future..

kelly Moncel

Customer service is awful. I took parts of my dryer to take with me. I walked in gave Brenda my two parts since they had the numbers on them. She asks me what model I have and tells me one of the parts didnt come off my dryer. Really..you are calling a customer a liar. She continues to argue with me. I asked her if she had the part or not. She says yes I do. I then asked her if she was going to sell it to me or not. If I didnt need it that day I would have went somewhere else. I have gone to this store for years and customer service used to be great. Not sure what happened...new management I suppose. It is not my first choice of parts stores. The only thing good I can say is they usually have the part I need.

Angie Hines

If I could choose zero stars I would!! We called to see if a part was in stock. The staff member that answered the phone did not seem to care to be at work today. They had our parts in stock. I told him we were on our way so he took our name and number down to hold our parts. This was at 12:30pm. He FAILED to mention that they CLOSE at 1pm knowing we were on our way!! I called again to double check the closing time and spoke with Brenda, who didnt give a care in the world that staff are leaving out IMOPRTANT info. Worst customer service I have ever experienced! WORST PLACE EVER!!!!!!!!!

Charles Barcus

I have purchased parts a number of times from this store. Though parts are often cheaper online, I found that when you factor the extra cost of shipping and add the benefit of immediate availability, the store is the better option. When I have time to tear something apart to figure out what needs to be replaced I like being able to finish the project that day. (I have no vested interest in promoting this store. Im a real customer.).

Jason Albrecht

The woman behind the counter is rude and does not have very good people skills. I was treated like I was a moron. I fixed my dryer with the parts I bought despite being told I was probably wrong. She should not be dealing with customers at all. I WILL NOT return to this store. Only reason for not giving one star is because they had the rollers I needed. Dang she is so rude.

Cary Allen

They helped me get an aftermarket part to fix my 18 year old Kenmore side my side. They were very helpful and even contacted a repair technician to double check that the part was compatible with my compressor. Price was fair and part worked perfectly. Recommended if you want to get the right part the first time.

Xavier Andrews

Tried to call about a part. Was talk to like I was garbage, told it was my fault my dryer was broken and that I didnt know what I was talking abiut. Wanted a part not an assault. She needs educated on how to talk to patrons. Would have been no stars but couldnt write this without one.

Joe Johnson

Ive done service work for 27 years and never had someone not warranty a motor I bought the day before. Did not use motor just plugged in to see if it worked. Ended up being a cicuirt board. I wouldnt buy it from there either. Horrible service I would not recommend getting parts here.

Casey Fulford

Lazy ass kid tells me my ge oven igniter part number is bad. Google auto fills the info after wb0 is entered. Waste of space. Amazon will have me the part tomorrow. Id say this is another establishment that will be phased out.

Katrina Hughes

This place is great Brenda helped me get items needed and returned that I thought I needed and probably will have to order again to just replace everything on my washer. Sorry but Im sure Ill see you again.

Joan Tutino

I have received so much education about various appliances over the years, thanks to Brenda! She has saved me so much time and money, I will always go here first. Best service in Indy, hands down!

Cj Stringer

Excellent service. Had exactly the part I needed at a better price than I had found on the web. Very friendly and prompt. Would recommend to anyone I know if they needed appliance parts.

Star Gilpin

Called them up. Had the part and said theyd hold it for up to thirty days for me. I went down and grabbed it cheap and it worked perfectly. Will be shopping them again for sure.

Amber Godbey

Very professional.. Customer service was exceptional.. They had everything I needed an knew exactly what I needed to do with it.. Thanks for the wonderful experience.

christopher ayres

Customers service was not vary good at all. If I could give it a 0 star I would. The fat lady behind the desk was awful and treats customers like crap.

Derek Johnson

This place has always been prompt, attentive and helpful. If you work on your own appliances, check them out. You wont be disappointed.

Elizabeth Bridge

I been to this store many of times and never had a problem! I love supporting a little local business like this than a chain store.

Richard Redell

They have most of the parts at really affordable prices Ive ever needed or know the best way of getting them?

Kathy Stumpf

Called and they had the part I needed in stock $20 cheaper than Whirlpool. Awesome, I can use my oven again.

Craig Anderson

Great customer service, helpful,and very friendly staff.will be coming back when I need something else!!!!

Kitty Mack

These guys are awesome! Great Service! Will refer them to everyone!