|Address:||10640 Kingston Pike, Knoxville, TN 37922, USA|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed|
The customer service at the store was exceptional. However, waited over two months for a microwave to arrive. During the wait, there was no communication or updates. When the microwave FINALLY arrived, two installers came to install the microwave, but immediately claimed they could not install due to cabinet woodwork / trim. After already waiting over 2 months, I refused to wait any longer, and insisted on a refund. The people are nice, but the experience was HORRIBLE.
A Private User
Terrible exp. last week. 1) Lied about their credentials. Patterson no longer an authorized dealer for Dacor. Thus, Patterson should inform the customer first b/f fixing any thing. 2) Lied about "after market" parts. Contacted Dacor, & the manufacture firmly denied any parts are "used". Thus, someone lied to cover up another failed attempt to fix the appliance. 3)Condesending & uncaring tone on the phone. Its really irratating. So, no more future business w/ them.
I have purchased and maintained appliances in seven states and Pattersons is the gold standard. They help me to identify which model of a needed appliance is the most cost effective choice for my needs. When it comes to service, they are awesome. Calling a local number (vs. an 800 number) and getting a knowledgeable, prompt response is great. Pattersons is a super company!
Overpriced appliances, staff was looking at home Depot prices so that they could match price me a better deal. Not exactly the best place to go, unless you want to pay an arm and a leg. On the bright side, their display room looked nice.
Great people good deals on products. Much rather buy from a small business than a box store, keep the $ in the local economy
Very friendly and had the parts I needed. On a Saturday too. When I go to replace my appliance I will buy from them.
Outstanding customer service and great prices!! Love shopping at a local family business whenever possible.
Great place and helpful people, but they close at 4:00 pm on Saturday not 6:00 pm as google says.
A Private User
They have always had what Ive needed and are the only parts store open on Saturdays.
Great service very knowledgeable fair prices highly recommend
Over selling me on things I dont need.
They allways do what they can to help
Took great care of us!