Tribeca Hardware True Value

Category:	Home Improvement Store
Address:	154 Chambers St, New York, NY 10007, USA
Phone:	+1 212-240-9792
Site:	truevalue.com
Rating:	2.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–6PM 10AM–6PM

Location

Photos 8

Reviews 16

Matt McClain

They dont seem to know what Customer Service is, it is sad, and unfortunate, but I guess that is what allows them to hire such morons to work there. Purchased a couple toggle bolt kits for a measly $18. The guy in the store, lets just call him Mr. Douche, opened the package in the store to demonstrate how to use it. Upon returning home, we realized that the item they sold us was incorrect for our needs. We returned to the store and Mr. Douche refused to take it back as a return because the item had been opened. Yea, thanks, we know, you are the one who opened it Mr. Douche. Dont go here. Go anywhere else, anywhere. They have no respect for there patrons and they hire morons like Mr. Douche.

Sorin Grigore

Horrible. Just the worst. I got keys copied here and one was clearly not done right. Pointed it out to the guy and he actually made fun of me for asking. Paid for it and of course, it didnt work. Just went there again after calling and asking if they could color match and mix some paint. They said sure. Got there and they told me they only mix. Fine I said, Ill get it matched somewhere else, can you mix it for me? Was told no, I dont mix other peoples paint. Who does that? Seriously, just a bunch of lazy incompetent jerks over there. There is one youngish guy there and another with dreads who are actually helpful but the older guys there just need to go.

Joanne Oh

Shameful customer service Walked in looking for a socket wrench and walked out after being insulted by an employee claiming to be the manager. The man seemed irritable when I first approached. He became sarcastic and antagonistic after I asked for advice on fixing my door and then he continued to insult me about my little knowledge of hardware.

Sara Romano

I had 12 keys made from this location. Not one worked. I am not surprised. The salesman was not helpful in anyway. I had three different sets of keys made. He handed me all 12 keys with no way to distinguish which was which. His solution was to try every key in every lock. Which made it even harder to figure out that not one worked.

Adam Ladd

Was looking for a tool in a hurry, and was wary based on the poor reviews here, but was very pleased with the excellent customer service as soon as I walked in the door. The clerk helped me find the tool right away, gave me suggestions and usage advice. Perhaps they are responding to the internets feedback? If so, the system works!

Lovepreet Singh

Bring the wrong Lock ,they told me to bring a back to store if not working for you.now they dont take a back bcz is open ,how can I check without open the box .the cashier had so stopped attitude. visit on 5/1/2017 at evening. I was there customer for 6 years .but will never come to this location.

A Private User

Ive been to this hardware store a few times because it is so close to where I live. They always have a bad attitude there, like Im disrupting their day by even walking in the door. I suggest you walk by this place and head somewhere else.

Luke S

Had 2 keys made, they didnt work. Heed the warnings and read the reviews people, go somewhere else (2.99 per key). Never had this issue anywhere else and only went here bc I was in a pinch for time.... doesnt matter now. Never again.

Valarie savalak

I am totally disappointed in the person who answered the phone when I need help. He was no help at all, not courteous, to be exact he was a nasty individual who has to learn some manners or find a new career.

Mac Chiulli

Must be a factor of who you deal with. Whenever I go there, I get asked if I need help, and get whatever Im looking for - its always been a pleasant experience, even though Im a very infrequent customer.

J.J. Amenta

Their selection/stock is very limited, and most of the folks working there arent particularly hardware-knowledgeable; but if youre in the area, and in need, this is about as good as it gets.

Michael Paraskakis

Ive had the same terrible customer experience as other people. Manhattan hardware stores must be profitable because I have no idea how these guys are still in business.

Aneudi Diaz

Every time I go in there, I get immediate help. The staff is very helpful. When Im in the area & I need something that Im not familiar with, I go to this store.

Roman O

Terribly cut keys, barley work. Please do something about that.

Nathaniel Chan

Very helpful staff, got exactly what I needed easily

Rowan Day

Very helpful and well stocked local hardware store.