Shinola Ann Arbor Store

Category:	Watch Store
Address:	301 S Main St, Ann Arbor, MI 48104, USA
Phone:	+1 734-389-7013
Site:	shinola.com
Rating:	4.2
Working:	9AM–5PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 98

Reviews 26

Dave Sullivan

This is my second and my last bad customer service experience with Shinola. I ordered a gift over the phone through the Ann Arbor store. I was promised it would arrive the next day and I would receive an email with the receipt for my order. I never received the email but I did see a charge on my card. I was told I would receive a call the next day when my item arrived. I never received that call. I called at 3 oclock and was told they were too busy and they would have to call me back. I then text message one of the workers there who used his cell phone to call me the day before. I told him that I was on my way to the store to pick up the item. He immediately called me and told me that the item would not arrive in time and that I really did not need to come to the store. I was about to order this item online and it was guaranteed next-day delivery but when I called the store I was told oh no problem well be able to get it the next day too. Obviously that did not happen. They told me it would be in Monday and it was coming from California. And also they told me that it was a miscommunication with FedEx that it did not arrive on time. Its totally unacceptable to screw up an order and then ignore the customer and not tell them the truth. Now we are missing a Mothers Day gift that I was told would be at the store on Saturday. Im done with Shinola now. They want to be a premium good store but they totally lack the customer service to get that that. They are riding the "cool" factor of their brand.

Susan Smith

What a disappointment! So excited about a new iPhone case from my husband- within an hour and first steps from my house I dropped my phone and it shattered. This fell on the corner that was supposedly protected. False advertising...perhaps remove your claim of safety from product description. Then fix your customer service. Tried to return within 90 days and was advised I need original form of payment...huh, thats not printed anywhere. awesome, glad I wasted my time and gas to visit this location.

Blaine Benson

I have never been treated so poorly at such a nice store. After buying two nice journals the staff informed me that I could have ANYTHING embossed on the cover they wrote down the words and foil they recommended. Not only were the characters they suggested not "allowed" but the black foil they suggested was not available in the store. The person doing the stamping seemed to be annoyed with me for the miscommunication.

D K

If going to buy a Shinola watch - this is the place to go. Aaron and his staff are dedicated to customer service and satisfaction and will go the extra mile to assure youre completely happy with your investment, both today and tomorrow. Youre getting very knowledgeable support and guidance with all aspects of the watch and its accessories. I wouldnt buy from anywhere else.

Jon Keller

Great store on one of the nicest corners in Ann Arbor. I love checking out the new items and leather goods. I have interacted with many staff members and am as impressed by their customer service as I am by their products. Special shout out to Paige who blows me away by remembering my name after just a handful of interactions.

陳柏亨

They provide customized note book (similar to Moleskine) but with additional service of engraving beautiful golden/silver/brass letters on. And its price is fair, compared to Moleskines. The customising service is free. Their staffs are also friendly and willing to introduce. A good choice for special gifts for good friends.

AJ Muusse

Immaculate would describe the store when you first walk in. Knowledgeable staff and all around good vibes for anyone who wants to come take a look. The coffee shop downstairs is a good place to study/meet with friends. All around great atmosphere.

Nick Schwab

Very cool store with excellent iPhone cases and notebooks. Youll pay top dollar for the goods but youre getting top-quality goods. Coffee shop inside has excellent coffee and the basement offers a nice lounging area for meetings and remote work.

Dane Hillard

The staff here is welcoming and happy to talk to you at length about the products. Shinola has generated mixed feelings but in general its a good store. Commonwealth Coffee is also a great little place to grab a drink and a muffin.

Mitch V

Great little store. I love my Shinola wallet. I received it as a gift. They stamped it for free when I went in the store today. Very nice staff. High quality Craftsmanship. Great cafe downstairs as well.

Jung Koral

Service was excellent. Enjoyed my conversation with the staff there. Wasnt pushy at all. Extremely knowledgeable about the product and so friendly!!

Jonathan Schneider

Great store for high end, quality goods. The coffee is fantastic, but dont waste your time with embossing items, if you like attention to detail.

L& Js

Upscale spot with minimalist decor that specializes in craft made leather goods, cycles and other niche items. Also serves a good cup of joe.

Jerry Carpenter

The Runwell is a bargain. With a Waterford frame and Shimano Alfine 11-speed internal hub. For $3000.00 you could not build a better bike.

Matthew Manning

Great place! The staff is fantastic and the store looks incredible. Definitely worth a visit if youre in the Ann Arbor area.

Elizabeth Gebauer

Beautiful watches, leather products and bicycles, all made in Detroit. The staff is very friendly as well.