|Category:||Cell Phone Store|
|Address:||541 S Grand Ave, Glendora, CA 91741, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM|
AVOID this location! Literally every time Ive been to this store they have either messed something up or most recently lied. We have had problems with unauthorized changes to our lines or simple services such texting and data not added to our plans when they should have been. Most recently we went and upgraded to the latest iphone. The girl stated that it came with a case and screen protector and that all we had to do was pay the taxes. Days later I noticed that we were being charged for them! She had added them to our payment plan to boost her sales even though she told us they were free! Please go to a different location and stop feeding into their sketchy business practices!
Customer service is a joke at that store. They care about selling without resolving customers problems. Had a very bad experience which made me decide to switch to another mobile company. Soon, my family plan will be out of Tmobile. Eventhough Tmobile care less about it and they think theyre the best. Well they arent!
Every time I have gone in there ive never had a problem all the staff for the most part from what i experience always say hello and offer assistance. I am in sales myself and ive never left the store unhappy and have no complaints
The employees at the store are useless. One of the employees actually had to step away from me during a conversation because he said he was frustrated with me because I could not provide him with the information he needed.
Been here since 10am and its still close 10:32 am been here a god damn half hour its ridiculous...then one of the workers opens the door and sees me and locks it back up terrible
John Trejo II
My wife switched the family plan and with the help of doing it got us out of our former contract and beside a little obstical of flashing some phones this was a nice experience.
My rep Edward was THE ABSOLUTE BEST!!!! Professional and helpful and most of all had alot of knowledge!!! Go see Edward
Friendly customer service fairly quick with the understanding that customers going for many different reasons
Worst t-mobile store ever; always short staffed and the employees have major attitude problems.
Extremely helpful and very clear explaining all the details best customer service
I love T-Mobile, but all of their retail associates are glorified kids
Helpful staff. Usually things take a while but that is pretty normal
Nice store very clean and the manager is so helpful and nice
Staff is not very helpful. Every transaction takes forever.
My favorite T-Mobile store.
Office manager is awesome.
The service A+