Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	503 N State College Blvd c, Fullerton, CA 92831, USA
Phone:	+1 714-449-0715
Site:	awireless.com
Rating:	2.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–8PM

Location

Photos 5

Reviews 4

clinton mosley

I have been going to this Verizon for business a few times when upgrading my phone, and have always received top level customer service. However, my June 18, 2017, visit was a totally different story. I bought a new phone and wanted to change my old one out. I walked in to this store and saw a sign on the window that said 5gigs of data for $55. I had, at the time, only 2gigs of data, and I was thinking of increasing my amount. I asked the sales rep (Cassandra) what the $55 plan was all about. She told me that you get 5 gigs and the HUM device as an added bonus. I didn’t care about the HUM, but if it was being thrown in I thought nothing of it. She also explained that the HUM was something that gets attached to your car, and helps you diagnose issues with your car. Upon asking for clarification about the device, she told me examples of how to monitor the car with your phone, as well as other benefits. I was thinking, “If it’s thrown in free that’s cool.” However, she did not mention that there was a 2 year $5 a month subscription commitment fee (an important point to let the customer know). She left that information out. So up to this point, I’m thinking that I get 5 gigs of data, a changed over phone, the HUM device as an added bonus, and I leave the store paying about $36. I got home, setup my new phone, and look up what the HUM is. It does exactly what the sales rep Cassandra said it did. However, I looked at the fine print and realized that there is a 2 year $5 a month subscription fee. This is where I start feeling uneasy. I didn’t go into this Verizon store to buy the HUM device, and I certainly did not want to pay $5 a month for 2 years on the service either. I started thinking I should just return it. I looked up how to return this device back to Verizon and discovered that there was a 14 day trial in which if you are not satisfied, you can return it. I thought “No worries, I’ll just return it before the 14 day trial period.” The box was never opened by the way. I headed back to the Verizon store and met with the same sales rep, Cassandra, to return the HUM device that I did not want. I told her that I would like to return the device and she told me okay and called her manager. She got off the phone with the manager and told me that what I purchased with the $55 dollar plan was a bundle. That bundle states that I get the 5 gigs and the HUM device. If I return the HUM device, I will have my account bumped back down to my original 2 gigs. Also, there will be a restocking fee attached to the return. I said, “Huh, okay, what’s the fee?” She said, “The restocking fee is $90.” There was a long pause after those words. I started by clarifying what she had just said. “If I return this device, I lose my 5 gigs of data, and I have to pay a restocking of $90.” She said “Yes.” I followed that up with a question. “How does that make sense? Where does it say there’s a restocking fee?” “In your paperwork,” she answered, “where it says ‘Satisfaction Guarantee’.” That section in my paperwork indicates a $35 fee on any returns, but a $70 fee for iPhones, Tablets, and Netbooks. No where does it say $90 dollars for the HUM. I pointed this fact out to her, and she said that the HUM is under the iPhone, Tablets, and Netbooks category. Clearly, it’s not there. Clearly, it doesn’t say $90. So here is the situation up to this point. I want to return the HUM device. If I do that I lose my 5gig data plan, pay a $90 restocking fee (on a device that only cost $75!), and walk out of the store paying a total price of $126 for simply changing over my phone and the attempt to change my plan to 5 gigs of data. Make sense? No freaking way. This is the very definition of theft, embezzlement, and bullying. I am being forced to take this device and pay a $5 per month subscription fee. Or I can pay $126 for nothing.... The manager and sales rep should be ashamed. In what way does this serve the customer, especially one that has been a customer since 2005? An extremely disappointing experience.

J B

Came in to replace a cracked phone, felt like price had to be negotiated with one of the workers named hazum?(not sure on spelling but he has his hair tied up.) which was odd because the replacement was under an upgrade coverage... Also, he refused to take in my iphone7 for value making excuses about how my icloud needs to be fully erased. Later finding out that verizon takes in used iphone7s for $200 but he didnt want to take it in for some reason??? anyways disregarded the trade in However, before checkout he speaks with the other worker (cahsier at the time) in the backroom for a good 3 minutes... After all was said and done the cashier says theres a $72 tax fee on top of the raised monthly fees from the upgrade coverage. After asking him about this "tax fee" he could not give me a reasonable response and after throwing out 2 reasons he says the tax fee is from purchasing a $600 phone. Which is completely false because an upgrade charge was an extra $40 a month for my plan ($200 total cost for upgrade iphone 7). After trying to figure out this tax fee i finally was fed up and canceled the whole replacement. Please DO NOT WASTE UR TIME AT THIS VERIZON where the waits are already long enough...

Jesus Garcia

Poor customer service, I went there and they told me I could cancel a line, when I was early to cancel and have to pay $80, manager promise to take care of that bill, "next month" I hope they do. And they also told me I could upgrade my phone and if I return my old phone my old phone I will get $300 but they never told me that I was not ready for an update and I had to pay $132 before I send the phone back to qualify for that $300 refund. When I went back to discuss how bad they did the employee practically told me that if I wanted to return the new phone, I had to pay $160 re-stock fee or pay $132, those where my only options turned around and left me standing. To top it all, his co-worker a guy with horrific long hair sarcastically tells be to have a good day. Where is Verizon hiring this unprofessional employees. I been with Verizon for over 20years and have never encounter such as an illiterateness from you. Verizon can you do more trainingbefore you let people represent your company.

A Private User

Cannot recommend this store, I worked with Russ who was professional and did a great job, but I didnt want to buy their accessories. He really pushed them, I bought a case & some screen protectors. The Phone & case were fine, but the screen savers were complete CRAP... I wanted ZAGG InvisibleShield, but they didnt have them in stock & they pushed a generic (Which I am sure they made a ton of profit on) alternative. I bought it under protest. They were unacceptable, bubbles were not removable... glue on the surface... I took them back and they refused to give me a replacement or what I really wanted... The reason, The package was OPENED... UNBELIEVEABLE... How could I apply it if I didnt open it.... I will NEVER buy anything from this store EVER AGAIN... They need to fire the manager... But I think she may be one of the owners... They insult their customers with this type of service. They treat their customers with TVC... Thinly Veiled Contempt....