|Address:||375 Washington Ave, North Haven, CT 06473, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM Closed|
This review is about my recent bad experience at Gengras Volvo in North Haven. I currently drive a rare V60 R-Design, 6-Cylinder, Polestar Engine Chipped, 337 HP, 2015 Volvo. My lease is up in 3 months and my wife and I spent a Saturday test driving all of the competitive cars in our price point. We visited Executive Dodge & Jeep, Toyota of Wallingford, Executive Acura and Jaguar of Hartford and had wonderful “no-pressure” experiences with each salesperson. I have been leasing for over 20 years and we conduct this Saturday test drive as a standard practice prior to looking for a new vehicle. Therefore, we know the drill…we walk in, ask for a salesperson, provide them with our drivers licenses (we understand that they need a copy while we are out testing the vehicle for liability purposes) and I take the vehicle out my wife drives the vehicle back. Then we discuss what we thought on the way to the next dealership. The choices are narrowed down and I connect with eh salesperson thereafter. However, at Gengras Volvo of North Haven, the salesperson and the business manager would not let us test drive their vehicle because I wouldn’t give them my telephone number. How ridiculous. In this era of identity fraud and gorilla marketing, there is no reason that to test drive their vehicle, I should have to give them my telephone number only for them to harass me to purchase a vehicle from their dealership….no way, no how. As I noted, we understand that they need our licenses and the salesman had them already. So you know what, we left….shame on them. This was weeks ago and I wasn’t going to do anything about it. However, this past Saturday we finally got to drive the Volvo we wanted to at “Connecticut’s Own Volvo” in Milford and wow what a refreshing difference. I had both my wife and college aged daughter with me and I was grateful of the no pressure pitch. The salesman actually allowed my wife and I to take the vehicle for an extended period and you know what I think we found our dealership. So shame on you Gengras Volvo of North Haven, you guys have a lot to learn in regard to customer service.
This was the most relaxed and comfortable car buying experience ever. I was in the market for a new car, and had been interested in Volvos for a while. But I wasnt sure exactly which model I wanted. My salesman, Tim Rourke, was extremely knowledgeable, and had us drive several different models so that we would understand the differences between them and help narrow down the decision. Was seriously torn between an XC70 and an S60 sedan when the Sales Manager, Bob Doyle suggested, as he said "at the expense of a potential sale", I take the S60 for an extended test drive to make sure it was going to fit my needs (I had been driving a BMW X3). He arranged it, and at the end, we still had an incredibly tough time deciding as they are both amazing vehicles. Ended up with a 2013 XC 70 that looks and drives like brand new. Its an absolutely amazing vehicle and Im in love. The staff was incredible and took care of everything - Tim even contacted my insurance agent for me to handle the transfer of insurance from the old car to the new. Bob got me an incredibly low interest rate - particularly for a used car, and Steve Dolan, the Finance Manager, took his time and explained everything at the time of signing. I literally did nothing but tell them when I wanted to pick up the car. When we did pick it up, it had been completely serviced, new tires put on it (cant say that about my BMW when I purchased it), and detailed to perfection. Tim then took the time to explain every little feature of the vehicle to me. I would highly recommend Gengras of Meriden. Even my husband, who despises car shopping, was surprised at how low-key and pleasant the experience was. No smarmy, pushy sales people, and no pressure tactics to "buy today". It took us over a week to decide on which vehicle, and it was fully two weeks to the day from initial test drive to pick up of the new car. Oh, and the best part? We were told theyre moving to North Haven in February, making the drive for service even shorter.
The team at this dealership is amazing! I went through a lot of nonsense with several other dealers before I finally had a great experience. Dealing with Bob Doyle the sales manager, Steve Dolan the finance manger, Mike Ferris the sales associate and Tracy Casey the internet specialist was not only easy but pleasant, which car buying never is but they do a great job. It all started with Tracy who kindly listened to me complain about the other 20 dealers I have been who turned me over to Steve, who did a great job explaining everything to me and making me feel comfortable, to Bob who was great and welcoming. It finished with the best Car Sales Professional I have ever encountered, Mike. Mike who is knowledgable and caring was great to work with, he also has amazing hand writing because he uses a rule, it is impressive. The most amazing part of my experience was not only the way I was treated but the follow up. Tracy knew I had a difficult experience in the past, she kindly checked up on me and follow up through my entire process. I was happy to receive a voice mail from Mike a few days after I took my new car home with me to make sure I was happy. The dealership team wasnt even the best part of my experience it was my awesome new Volvo. I traded in my Lexus for a Volvo that was pre owned but looked and drove like new. Upon test driving i felt the littlest vibration in the front end, upon telling Bob he ensured me that he would get it look at, when I arrived the next day to take delivery I was informed that they kindly took care of the problem by replacing my rotors. Very impressive, not only did they listen but they acted on it immediately to get it fixed. A huge shot out to Steve as well who took my financial demands and questions like a champ! Thanks a million to all of you! I am very happy, impressed and grateful for my new car and experience!
I was looking for a 2012 S60 in a specific interior/exterior color and John Rita made it happen! This was my first time buying a luxury vehicle, so I was concerned about buying the S60 in the best possible situation. Not only was I looking for a good deal, but I wanted to feel taken care of during the process. The minute my husband and I met John, we knew we had met our salesman! He was knowledgeable without being pushy. John was 100% concerned with getting us what we were looking for and not just making the sale. He obviously loves Volvos, but he gave us the time to make sure we loved it, too. Of course, my interior/exterior color was not on the lot at the time, so John took down my specific requirements and went to work to find the car. Within a week, I was driving my car home! Im sure some of it was luck, but I think the Gengras team worked together to make sure my needs were met. Once I had decided I wanted to buy the car, John set me up with Max Deselin in financing. I was already pre-approved for a loan through my credit union with a great finance rate, but Max took the time to see if he could do better - and he could! He also informed me of additional options I could add to my loan (e.g. gap insurance), but, just like John, was not pushy at all. When buying cars in the past, Ive always felt like finance people have pressured me into add-ons, but Max literally just showed me options - he left the decision making process entirely up to me. It was very comfortable. On top of everything, the entire team at Gengras was happy to help me in any way possible. My process started with Tracy with the online department and she certainly got me to where I needed to be. Even the General Manager, Jerry, always came out to welcome me to the dealership. It was such a wonderful experience and Im so happy to be in my new car! Thanks!