Manchester Honda

Category:	Honda Dealer
Address:	24 Adams St, Manchester, CT 06042, USA
Phone:	+1 860-645-3100
Site:	manchesterhonda.com
Rating:	4.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed

Location

Photos 100

Reviews 4

Noah Bennett

I recently brought my fiancees vehicle into Manchester Honda for servicing after she had taken it to another Honda dealership near us and received very poor service. The other dealership was recommending work in excess of $1K while offering no information about the current condition of the vehicle and why these services needed to be performed. The service advisor at this other Honda dealership wouldnt even have a conversation with my fiancee or with me but was very eager to schedule our next appointment to get all of these items "fixed". Naturally I didnt trust them so I decided to bring her car to Manchester Honda where I purchased my vehicle from to get a second opinion. A lot of dealerships have reputations for over charging and recommending services that dont need to be performed but this has never been my experience with Manchester Honda. My service advisor (Gary Groskritz) is always willing to talk with me and provide me with a "no-nonsense" assessment of my vehicles state. Unlike the other advisor at the other Honda dealership I mentioned, Gary spent the time to talk with me about what could be wrong with my fiancees vehicle and how we might go about fixing the issues if they were actually issues at all. On a regular basis Gary goes out of his way to show me what to watch for in the future so that I know when the vehicle needs to come back in for servicing leaving me better educated and with a comfort that my vehicle is in good working order. Amongst the problems that we were told about by the other dealership, Manchesters prices were better on all accounts. When we asked at this other dealership to talk about why the VSA OFF button wasnt working the service advisor wanted $115 just to have a conversation with me, absolutely ridiculous! He kept stating that he has no responsibility to talk with me unless I pay him. When I brought the same issue up to Gary we talked about what might be wrong with the switch, he checked a couple things quickly while doing some of the other work I had asked him to perform, and low and behold the switch was simply unplugged. He got me fixed up and on my way without the $115 charge the other guy wanted just to talk. The "VSA OFF" switch (very helpful in winter) was fixed for $34. Gary informed me that I had a recall against the driver and passenger side airbags, checked that the other dealership actually installed driver side like they were supposed to, hooked up the passenger side air bag inside of the 2 hour window I asked him to get all the work done in (had to get back to work) and sent me on my way. Of the many items that the other dealer recommended only one of them needed to be performed and I walked away from Manchester Honda with with a bill for just over $200. Thats more than an $800 savings over the other guys! Thanks Gary!

Nathan Oldham

Weve been to roughly 7 or 8 dealerships (probably more) over the past three years and I can say that Manchester Honda won my allegiance in every way. For starters, they have a bright and clean showroom. There is a front desk with someone to greet and direct all customers (rather than standing awkwardly waiting for some sales guy to come to you as at some other dealerships.) If you are a parent and have to shop with a toddler (like we did), these guys have a great play area for kids. This by itself almost won me over. My wife and I were able to take turns watching our kid or could retreat to the room while our salesman pulled up a car or worked on paperwork. BIG POINTS. We were introduced to Charlie: a bright, professional, enthusiastic, and experienced salesman who never once acted inconvenienced by the parents with the squirmy, screaming child. Other employees actually brought lollipops, toy dinosaurs, and took the time to say hi to us and our little one. MORE BIG POINTS. Charlie helped us sort through their extensive inventory and was very knowledgeable. He made our transition out of a used car easy to understand and pleasant. The dealership in general is a no-pressure environment and Charlie embodied this. After picking out the car that we wanted (pre-owned certified Honda Odyssey), we set up the appointment to officially switch the keys about two days later. Well, wouldnt you know it, the car we were going to trade in was rear-ended the day before we were supposed to pick up our new van! We came in and charlie was by the front desk. He was not working and wasnt supposed to start for another three hours. Heres what blew me away: 1. He recognized us and greeted us. 2. He asked what was going on. 3. He HELPED US, even though he wasnt technically working. We were able to find a solution for our problem and he even moved our appointment up so we could get the van that night. This wasnt customer service. This was customer satisfaction. Like I said, we were blown away. This dealership also has a fantastic warranty on their pre-owned certified cars...I cant really give the details but its impressive. All in all this was a terrific experience and Im looking forward to returning there in the future for our needs. Our van was handed over to us in pristine condition and Charlie went over every detail to ensure that we knew about our new car. Go to Manchester Honda. Ask for Charlie. Win.

Steve Jagoda

As far as actually buying the car that part was great. However the issue with Manchester Honda is the service center. Seems to be the cliche take advantage unknowing customer service centers people dread. My finance took her civic in as part of routine maintenance to maintain the warranty (their prices are exorbitant to begin with but thats not the issue). now I can do the routine stuff but they require documentation to keep the warranty in order, so my fiancé brings the car in. They claim we need rear brakes and rotors. They call my fiancé saying they need to be replaced and want $230-$330 to replace everything! (Dont remember the price because I thought it was a joke, anything in that range is ludicrous) Just the rear! A 20 min job in an equipped shop! I say no thanks Ill take care of it. I take the rear tires off, and they were stiff and dont seem to have ever actually been removed, but in their defense maybe they were, but I highly doubt it. What do I find? Pristine rotors on both sides. And the right rear had half the life remaining on the pad at least 4-5mm. The left rear did in fact need replacing and was low(2010 civic notorious for non uniform brake wear). Moral of the story they wanted to charge two hours of labor for a 20 minute job, and wanted to replace parts that had no business being replaced aside from ONE brake pad. Of course I replaced them both anyway, for $35 in parts and 10 mins of my time. On their inspection form they even indicated 1mm remaining on the right rear, which is either a total lie or total incompetence, you choose. Maybe they werent intentionally trying to rip her off and only checked one side, however, when you bring your car for inspection do you want someone who cant even take all the tires off your car and inspect what they claim to inspect?I certainly do not.

Luke Troughton

So the other day with all the snow we had I broke two shear pins. Now if anyone has a honda snow blower they know there are 4 pins the ones in the auger and the ones in the impeller. Of course with over a foot of snow i was not the only one who busted a pin. Everywhere I called was sold out of both pins. I needed both so one or the other wouldnt work. I literally tried at least 6 places around my area with no luck. I googled authorized honda dealers and Manchester Honda was the closest that came up. Unfortunately Manchester is a 40 minutes drive one way without traffic add in the tractor trailer accident, and all the snow and it took me over an hour to get there. So I didnt waste hours of my time I called Manchester Honda and spoke to someone in the parts department. I explained exactly what I needed including giving actually part numbers to avoid any confusion. I was told that they had PLENTY of both in stock. So with the good news I drove all the way there. And you guested it, when I asked for both shear pins I was told there were all out. I laughed cause I figured it must have been the guy I talked to on the phone and he was messing with me. That was not the case. They were sold out and had been sold out for some time. When I asked how that was possible he asked who I had spoken too. Of course I didnt think to get a name. But the place was slammed so Im guessing who ever I talked to just told me exactly what I wanted to hear just to get me off the phone. I can not tell you how frustrating the whole situation was. The icing on the cake was the rude sales guy that didnt have time to "deal with me." He had other future unhapppy customers to deal with. I assure you this will be my first and last visit to Manchester Honda. I would give 0 stars if possible.