|Category:||Cell Phone Store|
|Address:||6249 E 21st St N #112, Wichita, KS 67208, USA|
|Working:||10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed|
I hate leaving one star reviews but I had to share this one. I have a Samsung Galaxay s6 edge +. I wont get into much on the phone itself as thats another one star review waiting to happen and it doesnt have anything to do with MobileComm anyway. Onto the matter at hand. I had my screen repaired at this location after suffering (I use that term loosely as it wasnt a "real" problem) with a cracked screen for about 6 weeks. A waiter accidentally knocked it off the table. Sure would have been nice if the stupidly pointless and gimmicky "edge" on the phone allowed for a quality tempered glass screen protecter but instead my phone hangs out naked except for the half-assed attempt at a case by otterbox. Moving on as Im getting sidetracked-- my phone recently just straight up died. It went from about 70% to dead in the time it took to go through the metal detector at an airport. Upon collecting my belongings I noticed my phone wouldnt unlock nor would it charge. It had become completely bricked. I live in the UK now and no phone stores, such as EE & Vodafone (similar to Verizon or Sprint) wanted to service an American phone so I went to a local "mobile repair shop". Upon opening up my phone they noticed that the screen wasnt properly attached. They mentioned something about wires not secured and screws missing. The last people to touch the inside of my phone were the employees at this MobileComm location. Not only did I pay $325 for them to incorrectly fix my screen but their incompetence also cost me £170 today as this would not have happened had my screen been repaired properly the first time. TL;DR -- This location incorrectly repaired my screen causing my phone to brick, costing me £170 ($217) to correct later on.
I came in to have my Motorola battery replaced as it would not charge. This was a brand new battery I purchased online and installed myself only to find it would not take a charge. Nuts, figured I got a bad battery (not the first time Ive ordered something on line that did not work as advertised). Well I rely on my cell phone daily so after stopping by AT&T store to find a battery (they laughed but did suggest trying MobileComm) so I stopped by. They were friendly and gladly offered to look at my phone. They called me back in a couple of hours and told me my new battery was fine (and taking a charge). The did find my mini-USB charging port was dirty and they cleaned it and inspected it for any other problems - none found. I came by and they checked both my chargers to see if they were working and both were working fine. They did all this and charged me NADA, zilch, nothing. I offered to pay something as they did take my phone apart to troubleshoot and cleaned it but they would not take any $. MobileComm now has a future customer with service like this and honesty in dealing with their customers. Ill give em 5 stars!
Okay, so Im really clumsy. I was in here about a month ago after dropping my phone and ended up having to pay over $200 for the LD screen(I think thats what they said it was called). Yesterday my phone flew out of my hand again, but this time I could work my phone, I just couldnt see anything. So I took it back in and they said that it was the same as last time so I paid and went back about an hour later. When I walked in they told me that it wasnt what they had originally thought it was, but a small chord was knocked loose. They could have lied and had me pay the full amount, but instead they refunded my money and gave me a discount on what I should have been charged. Being a broke college student who just got a new place and having a lot of expenses, that really really meant a lot. So I will definitely be back to this place for my phone fixes. Thank you guys!!!!!!
Daniel Rameriz the regional manager does not care that mobile comm stole my home button on my iPhone when it was in for an unrelated issue. He refuses to acknowledge it, compensate for it or even take advice. Do NOT go to mobile comm. Ieya.. or however you spell that name (she refused to spell it), manager at Pawnee and broadway suggested that perhaps the home button "wasnt plugged in" and that is why the fingerprint ID wont work (even though they replaced it with a non Apple button and the button functions) Yah. That was the managers level of knowledge. RUN! Ghetto company. This was in September but I called the same week and they would not help. Daniel will simply talk over you when you make a suggestion.
I went to this location to fix the screen on my galaxy s5 after first getting a quote from the kiosk at the mall. They told me that they usually charged more and fixed the screen with a 45 day warranty. When the screen went black a few days later, they replaced the screen a second time. When my phone continued to have problems they diagnosed that it had water damage, attempted to repair the damage, and when that didnt work replaced the entire motherboard, all at no extra cost. Everyone there is incredibly helpful, but Kalien went especially out of his way to make sure that I was satisfied. Even going so far as to solder a new sd card port onto the replacement motherboard when it was having trouble.
Horrible service! After convincing me to use their store for cell phone repairs because the guys at the mall dont offer any warrantees on their work, my daughter had TWO of their screens fail in a 3mo period and it was "the users fault" even though she had an otter box on? Her ENTIRE screen pulled away 2 wks after they repaired it...And they refused to do ANYTHING! Went out to the mall and they repaired her phone in 15 minutes for half the price AND offered a 30 day warranty for ANY screen defects. Never again will I step foot in this store, very unprofessional and customer service was a zero.
I visited the store at Pawnee and Broadway and worked with Daniel. I received the best customer service in a very long time. Daniel took the time to analyze my phone, fix it, and was very fair with the price. I am very pleased and will highly recommend Mobile Comm. I am a Verizon customer and when I went to them with my broken phone they told me there was nothing I could do but buy a new $500 phone or add another phone line. Daniel fixed my phone and saved me hundreds! Go to this store if your phone is broken BEFORE you go to your cell provider.
I took my phone in to have the battery readjusted. The previous battery had been installed incorrectly and had ruined the home button. Instead of automatically trying to charge me for a new one the guys working helped me with a quick fix instead. I decided later to go ahead and have the button replaced. They were helpful, patient, and extremely knowledgeable.I told them when I need a new phone I will definitely go to their Mobilecomm store! Best mobile phone experience ever!!!!
I have a Verizon IPhone. I started having issues with it and Verizon told me it was old and I needed a new one for an additional $25/mo. I dont want a new phone, I dont have to have the latest and greatest, its a phone. Went to MobileComm. They said leave and come back in an hour. Went back, they had opened it, found a loose connection and gave it back at "No Charge". I will continue to visit MobileComm. They have replaced batteries, screens, and sold us new phones.