|Address:||2406 N Jefferson Way, Indianola, IA 50125, USA|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 8AM–6PM Closed|
I bought a brand new 2013 Ford Fusion from this dealership 2 years ago. I loved it not much ever went wrong. I came in for oil changes for life consistently, expecting that when something is off they would tell me. My front drives side tire separated from the rim for the third time!!!! I put my spare on and just before I turn into the lot my other front tire goes the majority flat. My light turns on saying that I have low pressure and everything. I walking into the quick lane saying what had happened and he sends someone to move my vehicle. A few min later he informs me that my other tire is almost all the way flat two and I told him to just do what ever he had to fill them back up. Then he tells me that my front tires are shot and need replaced immediately and accuses me of driving on my flat. Seriously how incompetent do you think I am????? I told him that I had an oil change two months ago and that the sheet of paper said they were at 90%. He looks at me funny and says well they arnt now. I have a warranty on my tire so I should get 30% off of the tires and the manager tells me he can only do the front two because they show "abnormal wear and tear". My vehicle only has 34,000 miles on it. WHAT KIND OF TIRE ONLY GETS THAT MANY MILES?!??! This isnt even what infuriates me. They told me my tires were "fine" at my last oil change so they wait till I have two flats the week before Christmas when it is freezing and my pregnant ass has to change a tire on fluer. On top of that I go into Firestone to get a good set of tires because I do not trust noble ford to seal them properly and my front passenger rim is dented so badly that she says it will constantly have a small leak and that it needs replaced!!!! I have never had a flat because of something being in my tire. It has only happened because who ever seals tires at noble does not know what they are doing!!! I will NEVER EVER go here for anything again!!!
I stopped in to this dealership to look at van I saw online. Upon an up close view I found it was not without some flaws. Keeping in mind this is a used vehicle I expect the minor scratches, dings, maybe a small stain or two in the interior, however this van had some exceptional flaws. Taillight cover was falling off and cheaply glued on, the driver seat had serious tears in it (on a 2005?!) and a lot of the chrome trim was peeling off. I am fairly handy and decided if it drove well I could repair this issues. After driving it I decided it was mechanically sound so decided to try to negotiate (emphasis on TRY!). I went in with Barry, the salesman who actually was ambitious enough to waddle out of the building on this particular day. He immediately began writing up a sales agreement without even talking about the price. At $11,995 this van was completely overpriced. I began to try to negotiate, keep in mind this was a cash sale, no trade in, no financing. I said with the issues I had noticed that needed attention I would pay $9,500. Barry then threw his pen across the table towards me and ripped up the sales agreement (real professional). He then began carrying on about how the van was priced accordingly considering the issues and how the book value isnt even accurate because it doesnt factor in what they paid for the vehicle. I told him I did not care what they paid, book value was $10,500 in GOOD condition, which this van clearly was not. I was then told that we had nothing further to discuss and I was asked to leave!! It was unreal I have never seen a business with such awful customer service skills. I found a van and friendlier dealership, paid less for it, and it had no issues with it at all! I find it funny this was 4 months ago and that same van is still sitting on Nobles lot. Maybe they have a sentimental attachment to that one!
If I could rate this dealership negative, I would. I had issues from the moment I bought the car. I was supposed to get a refund check for their so called "amazing warranty" when I found a better, cheaper one through my credit union. It took forever for them to give me the refund check, made me come in several times to sign all these papers and when I got the check it was shorted $150 for "taxes" when I was told over the phone I would get a full refund back. Took several talks with the manager to get that piece resolved. Fast forward to now 10/20/15, theres a recall on the Ford Focus - my car has a bad shake because of it - mind you I never got the recall letter so I didnt know thats why my car was shaking and Ed the service guy was VERY rude to me about it. I schedule an appointment with a loaner car 3 WEEKS out because they are so busy. Get there and they say they cant do anything because they need to order the parts, if you know theres a recall, why wouldnt you order the parts when I made the appointment instead of wasting my time?! Now I have to wait 6 WEEKS for the part, total of 9 weeks waiting to get my car fixed! I told them I would be in to pick up my car between 6:30-7:00 that evening, Ed told me that was fine. I get there and no one is there and the sales guys dont know where my keys are....once the keys were found, went outside to get my car and they had left the lights on ALL DAY. Got home and noticed the clock was off and it wouldnt let me reset it and guess what....they screwed something up and I have to come in yet AGAIN to get it fixed. I am beyond frustrated with the overall service and customer service of this so called dealership. Save your time and headaches, do NOT go here.
I purchased a certified pre-owned 2012 Ford Focus from Noble Ford in January 2013. Within a month I felt a vibration in the front end so I took it to the service department. The service department made an appointment for me to bring it in. I took it in and they replaced the clutches in the transmission. One week later it was doing it again. Several more trips. Several more "supposed" repairs. finally the counter man in the service department said they did all they were going to do. I then wrote an email to the GM, Sales GM, Service Manager and counter man concerning these issues. THe service manager got back with me and started the process over. I was without my vehicle for 1 month. After 5 trips to the shop and more time with out my vehicle than with it I got the call it was ready June 3rd 2013. Thier service department was an extreme disappointment. I had a conference call today with the General Manager and the others involved with my repairs. The GM basicly said everyone makes mistakes and we will compensate you by selling you tires for cost. I laughed at him. I buy a newer vehicle every 3 years but I will never spend another dime with Noble Ford of Indianola Iowa.