Main Motor Chevrolet

Reviews 3

MA

Matt Johnson

Before I explain my experience, I want to mention that I have typically been impressed with Main Motors in the past; however the last few service visits have been less than expected. For the sake of this review I’ll stick to today’s service appointment. When I called Monday of last week to schedule service for a melting-plastic smell from the heater they told he they wouldn’t have any time until Tuesday of the next week. I like to use the same dealership so I accepted the delay and scheduled the appointment to drop the car off at 7:00 AM when they opened, get a rental, and get to work. I intentionally arrived at 6:45 AM and pulled in front of the service bay door with my lights on and car running. I wanted to be close to first in line to reduce the delay. While I was patiently sitting there a woman pulled up in a car and parked, went to the side door 10 minutes before they were due to open and someone comes over and lets her in, and I know he saw me sitting there waiting. He then proceeded to start writing her service order. Within 5 minutes ANOTHER woman does the same thing and they start writing HER order. Finally at 7:00 AM someone opens the door for me and tells me “someone will be with you shortly”. So what I get from this is if you stand outside you get priority service over those who wait patiently. After waiting 10 additional minutes for a service writer they started my service order. When I called I said I would need a loaner/rental. They had seen this and went to the back to get me one. Typically they bring something clean and fueled. Today, they drive out a 2015 Impala that is covered in dirt and has ¾ tank of fuel. The service writer tells me that he doesn’t want to make me wait while his runner gets fuel and washes it. What do I take from this? They failed to plan for anticipated needs, and to deliver a cleaned and fueled vehicle would require even more of a delay. SUMMARY: Even with the new rebuild there is no sense of organization for service. They have several team members who all act independently of each other. There needs to be someone greeting customers and providing direction and queuing for service. UPDATE 1/22/15: I did receive a call from the service manager. I explained the two previous service failures. Refreshingly he stated that he isnt going to keep saying hes sorry and offer excuses, instead he would look to see what he could do to get this taken care of. When the call ended I was left with the impression that he will be addressing this with his service team in an effort to improve their service model. If there is anything noteworthy to post after I pick up my car I will update this review. UPDATE 1/22/15: The technical issue was fixed. Further, the service manager did made concessions such as not putting fuel in the rental, and advocating for additional parts that facilitated a faster repair. My car was cleaned (externally and internally) when I picked it up. The service order was detailed and easy to understand. I have updated my review as to note they chose to try and recover the experience instead of just counting it as a lost cause. I will go there again next time I need service.

S

S K

We recently went to this dealership in search of a Tahoe. There was one online that looked very nice in pictures so we drove the 40 minutes to go look at it. Let me just say that the pictures online of this vehicle were very well placed. The odor of the vehicle was horrible and there was a lot more physical damage and dirtiness to the vehicle than shown in the pictures. The odor one of the first things my husband noticed when opening up the doors and it looked as though someone had taken very dark makeup or black greasy fingers and touched all over the visors and ceiling. We were also very put off by the salesman. I use to work at a dealership and know that the first thing they teach you is to find something about the customer and relate to that. The first thing this salesman noticed was my cross necklace so he asked us about church. Not being afraid of our religion at all we openly spoke about it. We felt very much that he used this to his advantage. We told him which vehicle we were interested in and he went to pull it from its spot and bring it up front so we could test drive it. When I started the vehicle, the radio was turned to a rap music station and the volume was very loud. The salesman perked up and said "You are playing the wrong station! You should be on 98.5." 98.5 is KTIS, a Christian station. My first thought was that the salesman had already driven the vehicle from its parking spot to the front of the lot so obviously he knew exactly what music was playing in the vehicle and how loud it was. What is playing in the vehicle when it is turned off is what also plays the next time it turns on. The test drive was uneventful and when my husband asked about the dirtiness of the vehicle, the salesman said that it might come out in detailing but was probably stained that way. Dont you think that the dealership should have tried detailing it first before putting it up for sale? What really turned me away from this dealership is after the test drive was over, the salesman got out of the vehicle and said "Well we are Christian brothers so what can I do to get your business on this vehicle?" REALLY? Whether or not you believe the same as I do has nothing to do with whether or not you will get me to buy a vehicle from you. When I told him I needed to think about it. He responded with "Well you should decide now because it wont be here when you come back. Someone else will buy it." Considering how this specific vehicle has been for sale on their lot for over six months, I highly doubt it but way to be overly pushy. Needless to say we left without purchasing the vehicle. I would not recommend this dealership to anyone and will never be going back there.

KE

Keith Packer

While washing my 2013 Chevy truck which has 3905 miles on it I noticed there was a straight line crack on the left side of the high mount stop lamp lens from the bolt out to the edge. I stop by Main Motors to get it fixed under warranty. Tony the service manager was unprofessional and rude and told me that the dealership where I purchased the truck from missed the crack on their new vehicle check off sheet or that I took the lens off and cracked it myself. Tony told me that I had to bring it to the dealership where I purchased it form to have them fix it under warranty. I told him that any Chevy dealer can do warranty work and that I did not take it off ! I decided to talked to someone in upper management about the poor service treatment I received in the service department. I ended up talking to Karen Carlson, whom I assume is a family member of the dealership. Karen was just as rude as Tony in the service department. Karen started to give me a hard time for not buying my truck from their dealership. I called her on the carpet about giving me an attitude about where I purchased my truck and asked her what that has to do with the poor service Main Motors service department gave me. Her response was she was just joking ! I did not see anything funny about their poor business practices. I end up going to another Chevy dealership and they fixed my truck under warranty with no hassle. The dealership that fix my truck said that the bolts were over tightened at the factory and the lens expanded in the heat and cracked. I will never do any business at Main Motors or recommend them to anyone. I strongly suggest before anyone does business with Main Motors to check them out with the Better Business Bureau. The complaints filed with the Better Business Bureau about Main Motors speak for themselves.