Norm Reeves Honda Superstore Irvine

Reviews 3

AD

Adam Hoang

Update *I spoke with the Customer Relations Director Gary Hensley. He apologized about my experience with the false pricing I received & the arrogance from their manager and team. He asked me to give them another opportunity to earn their business and informed me that he would look into a better deal based on my experience(see below). He also said if his team treats people and talks to customers like that, he would fire them. He called me back, and provided the same deal I should have initially received! He said I asked for what pricing on the Costco Auto Program was, which is what he delivered. Why in the hell would I ask for the pricing a third time? Gary said hes not adjusting the cost because I asked for the price point. He also asked if a free key chain would earn my business. He came off extremely defensive that I called his business and team sleazy and started arguing and yelling at me over the phone! He asked me to submit an accurate account of what happened, and here it is. I would avoid this place at all costs. They do not operate with integrity and are down right scummy. Check out all the other negative reviews that they didnt filter out. They all show the same trend. * Another sleazy car dealership. I went here because of the raving reviews and based on the Costco Auto Program. Id be extremely wary if you are considering to shop here. My experience: I test drove a certified pre owned car. Upon starting it, it had his weird rattling noise. Michael blamed it on the outdoor light and the AC which was running in the car (its winter time), that made me weary. As we are pulling out of the parking lot in had no gas in its tank. I went with Michael to Chevron to fill it up. He apologized for that, and the dirty car. They shouldve given me a blue t shirt and called me the Helpful Honda Guy. We talked pricing. And the price he had set for the Costco auto program did not appear to be much of a discount but, since other cars at other dealers are going for an even better price. I left and did not decide to make the purchase. I received a follow up call from a customer service rep Vanessa who informed me theyd offer me a better price than I was offered yesterday. She spoke with her manager Leah Mamaradlo who offered the original Costco Auto price I SHOULD have received initially, which was a $1200 difference! Vanessa assured me that this was a special price because of my experience, but come to find out its the price I should have been offered on the spot. Leah apologized for the price oversight from Michael and his manager last night. He also told me its a free country and I have the right to shop wherever I want, and wished me luck in shopping at other places. Im shocked that Costco has them as authorized dealers. To sum it up: 3 associates at this place lied and offered bunk prices. 1 manager is apathetic about customer service and earning your business. Take your business elsewhere unless you want to work with shady people at Irvine Honda.

BO

Bob Hickman

I had an excellent experience at the Norm Reeves Honda Superstore in Irvine, CA. I live in Oceanside, CA. My Honda buying experience started at the local Honda Dealer in Carlsbad, CA. I was able to test drive the CR-V, and decided on the 2017 CR-V Touring. Their supply was limited, and they had no desire to discount off MSRP. “Our 2017 CR-V’s sell faster than we can keep them on the lot…” (Carlsbad Honda Salesman, March 2017). Well, it pretty easy to get an online quote from Norm Reeves Honda in Irvine. Within 5 minutes of requesting a quote I was speaking with Alex Nazer. I ended up with a great price, even better than the quote from the Norm Reeves Honda dealer in Cerritos. My wife and I had decided that we wanted the Molten Lava Pearl, even though we were not able to actually see the color at the local Honda store. Alex had one in stock, and we drove up the next day. It was all ready, clean and detailed when we arrived. As my wife and I walked up and saw the car, we both looked at each other and she said, “Wow, its way more orange then we expected.” We just could not “love it”. Alex was very accommodating. He said no problem, what color do you want? He had all the other colors but the blue, and he was willing to drive up and pick up a blue one from the Cerritos store. We ended up deciding on the White Diamond Pearl with the Black Leather interior. They had one on the lot, just off the truck, with only 5 miles on it; had not even been test driven. We took a test drive, loved it, and within another hour or so were on our way home. Alex was a pleasure to deal with, and I will recommend him to my friends and family. His goal was to be sure we were a 100% happy customers, and he accomplished that goal. I admit, I am a pretty picky customer. I have been looking for over a year, for just the right SUV to replace my 2006 Highlander. Two hints for a stress free buying experience. Alex cannot take your money, even if you are paying cash, so you must enter the domain of the finance department. Do your homework on the extended warranties. There are other options than what is offered by their finance guy. We passed on their sales pitch. Also do your homework on the extra, already installed, KARR alarm system, offered during your time with the finance guy. We ended up passing on that option also. Over all it was a great experience and we are very happy Alex was our salesman! He was patient, respectful, and courteous. Bob and Francie

IA

Ian Carpenter

My 1-star review has to do with a Honda recall and how difficult it has been to get it handled. About a month ago I got a letter in the mail from Honda stating that my passenger side airbag had a recall on it and the issue was that metal shrapnel could come out of the airbag and cause harm to the passenger. Hondas solution was to not let anyone ride in the passenger seat until I can get it in and get it fixed. I tried calling Norm Reeves to set up an appointment and couldnt get through on the phone. So I tried going online - they even had a selection in the drop down menu for this recall, I selected it and the first available appointment was a month away! I could somewhat sympathize with that as I assumed parts needed to be ordered and they were probably busy with this issue. I made my appointment and was there today in a long line up of vehicles. During my time sitting in my car the service advisors were going from car to car trying to help everyone. Someone came to my window and asked to scan the VIN in my car. Assuming this person was here to get me checked in for my appointment I said sure (afterall they had the Honda uniform on and a name tag). Turns out it was just a sales guy trying to sell me a new car. I get it, not a bad place to find new customers but Im frustrated and Ive been waiting a month to get this issue fixed so my pregnant wife and 2 kids can ride in my car again. Extremely frustrating getting the sales pitch when I thought this person was here to help me with my problem. When a Service Advisor did finally come to my door he took some information and then disappeared for 5 minutes. When he returned he said they dont have the part and it can take 6 weeks to get them in. I told him I made this appointment over a month ago how can that be? He said I see you made the appointment online yourself and I said yes and he said well that typically they make the appointment once theyve confirmed the parts are ordered etc... Then why is this a drop down option for making an appointment on your website if Im not supposed to do it that way!?! After wasting most of my morning trying to drop my car off I was turned away with a car that still is potentially harmful to my family. The urgency of the manufacturer about this issue does not seemed to be matched by this dealership. I used to go to a Honda Dealer in Costa Mesa and never had any issues. This place seems completely disorganized.