Tuttle-Click Ford Lincoln

Reviews 4

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Tina Goya

I have been a loyal customer for the past 15 years. This is the 7th vehicle I purchased from this family of dealerships. For the past 10 years I have used their service department to service all my Ford vehicle including my company car, currently 4 vehicles. After what I have experienced over the last 6 weeks and after the history we have shared I am sad to say that I would no longer recommend the Tuttle Click family of dealerships. Things seemed to have changed and this past purchase they are great, right up to the moment after the sale. My daughter purchased a Ford Transit van and after a month she was rear ended and the van we negotiated that the at fault drivers insurance company purchase the vehicle. We had purchase the additional warranty and was due a refund. When we tried to get a reimbursement due that is when things went bad. It was 3 weeks of calling every day leaving a voice mail for Taleen without ever getting a call back. I asked the operator to forward me to her manager and she finally picked up the phone. The refund check was sent to the lien holder even though I told her that the loan would be paid off and sent proof. She stopped payment on that check and issued a new one. There were two people on the title so I asked her to make sure that the check had one specific persons name was on the check. The check came, payable to the wrong person. Now that was a week ago and Im back on the phone leaving voice mails. Finally I get ahold of her manager, Myra. I tell her about my struggles and let he know that my daughter is leaving the state Monday morning at 5 AM, for 4 months, and that is why this is so urgent. She tells me that she will try and get a check cut in the next day or two. She tells me that she will call me back in about an hour. Of course no call back. I reach her and she tell me that she cannot discuss this with me and need to speak with my daughter. She call may daughter and tells her that she will have a check for her to pick up on Sunday. I thank her. The she call up my daughter at 4:55 PM on Friday and tells her that the check will not be available on Sunday but on Monday, after she leaves and promptly hangs up the phone. Both my daughter and I try to call her back but of course she does not answer and it goes to voice mail. I get a hold of the operator who was kind enough to find her. Myra doesn’t speak with me but tells her to passes on the message that she has spoken with my daughter and my daughter knows what is going on. I tell her that my daughter is trying to reach her because what she proposed is different from what she had promised and does not work. She says that Myra promises to call my daughter. Well that was an hour and a half ago and no phone call. So if a long time, loyal Ford customer cannot get a call back, it is a disappointing testimony of this dealerships customer service.

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Angela Collins

I am beyond overwhelmed with the kindness, friendliness, creativity and generosity of the Service staff at Tuttle-Click Ford. Bill Lyman was quick efficient, friendly and helpful over the phone, getting me in for a flexible appointment RIGHT when I needed. Michael welcomed me quickly as I pulled up to the Service center and made me feel comfortable, unrushed and confident in my selection for repair. REALLY nice people here. It feels more like family. And who better to help you with car repair (once of the most intimidating issues.) The team quickly went to work inspecting the vehicle I had brought in due to an electrical issue that my go-to- mom n pop mechanic had caught but couldnt assist with. I waited in their well air conditioned (thank God) comfortable service waiting area which had a better Internet connection than my own office. While I waited, Bill looked into working with Ford to get my potential $1000+ bill paid by Ford themselves as part of a customer service assistance plan since my car had just left warranty. I was just so impressed by the resourcefulness and that he even tried. Most people just leave it at the $1300 bill. In the end, there was nothing wrong with my car. The other company had misdiagnosed it. And the team even waived my $150 diagnostic fee. And before I left, they were on their way to help me get an extended warranty for future problems. And NOT in a sales-pitch way. :) I was beyond impressed and humbled by the efforts and kindness of the reps at Tuttle-Click. Thank you.

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A Private User

I cannot tell you what a breath of fresh air the team at Tuttle-Click Ford was. After visiting a few different Ford dealerships in North OC, my husband and I were complete turned off to buying a new car. We decided to check out one last dealership, and we are so glad we did! We started with Jerry Hamlin in Service so we could ask some questions about the vehicle. He was extremely helpful in answering all of our questions, was very friendly and welcoming, and never felt rushed. The knowledge and information he shared with us made it more clear that the Ford Flex was the best car for our family. He set us up with one of the best salesmen that my husband & I have ever encountered. Johnson King made us feel very comfortable at the dealership, which can be tough when you bring along 2 small kiddos! He was very patient with our girls climbing around the car while he showed us the features on the car, and he was a very warm & genuine salesman. In the days following our purchase, my husband has to contact Johnson with questions a handful of times. We were able to get a hold of him very quickly, and always got the answers we needed. He has even followed up a couple of times to make sure that we are enjoying our new vehicle. There is no doubt I would recommend Jerry in Service and Johnson in Sales for your vehicle experience.

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Christopher McIntosh

Mallorie (internet sales manager)cared about putting me in the right car more than I cared about leaving in the right car. Once I realized this, I let her sell me the car that she knew I really wanted. Ill explain: I walked into the dealership ready to buy a specific car. The affordable one(to me) that will hold the most value and still feel like a car from the future. Anyways, I walk in to go find Mallorie and sitting front and center is this barely used mustang. But it isnt just any mustang. Its a 2017 with something like 5k miles for 44k Shelby Cobra something something in a color that was bold that Ive never seen before and will never forget and I almost bought it on the spot. But I remembered my conversation with Mallorie and I trusted what she told me and so I gave her the chance to prove it to me. While she was showing me my car, someone bought the mustang the instant they saw it and I know they are delighted with there purchase. If your still with me, thank you for your patience because the point is: I couldnt be happier with my decision to trust the judgement of Mallorie as well as trust that she understood what I wanted. Probably better than I did. Would rate six stars.

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