|Address:||34 Frontage Rd, Berlin, CT 06037, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed|
Worst car experience of my life. I drive a 2006 Legacy GT which is heavily modified. I was having many problems with my car and after taking it to my mechanic multiple times and having no luck I decided to take it to a Subaru dealership. I had my car towed there from my work. Once there Heather called me and was kind but clearly failed to effectively communicate to the service manager Josh. My car was towed there on a Thursday. Friday I called to ask on an update to see what they had found. I talked to Josh, and he mentioned to me they had found a lot of problems. So I asked him what he had found and basically beat around the bush as to what was wrong. I explained again what the problem was and why I had it towed there and he said I needed to call back Monday and talk to a technician directly. Again terrible communication between staff, this is now the third person I am talking too about what is wrong with my car. So I talk to a technician who is beyond belittling my mechanical knowledge, judging my ability to do simple mechanical work. So they give me an hour and a half of shop time to run a compression test and leak test (still Monday). So three days go by and I call Josh up again asking for a status update, he begins by making this crappy joke, clearly flustered that Im calling again. I ask him what the deal is with my car and he said he had a bunch of problems found and that he needed more time to do a compression and leak test done... which doesnt make any sense since they said thats what they were going to do on Monday. I asked him what they had done in the last three days and he rummages around paperwork trying to find what the tech had wrote down for him, well the tech hadnt written anything down because they hadnt done any of the work they said they were going to do. So he gets the same tech on the phone and the tech basically tells me my car is too modified to work on and that I need to bring it to my tune shop because they can not work on it because theyve had lawsuits previously do to heavily modified cars and messing them up. Well my car does not look stock what so ever, it looks very modified.. if they could not work on my car because it was too modified, why didnt they call and tell me this when the car showed up in their lot instead of wasting a week of my time and theirs? I ended up not paying a thing as it was a complete waste of time. I highly recommend NOT bringing your car here for service as clearly this dealership is just out to get your money and belittle your knowledge like you have no idea what youre talking about. Beyond the worst service I have ever gotten, and I can not believe I wasted my time letting them look at my car.
I just leased my new Subaru Legacy from Schaller Subaru a few days ago. I have to say that this was by far, the absolute best and smoothest experience that I have ever had with buying or leasing a car - at any dealership. Everyone that assisted me at the dealership was extremely professional, helpful, and diligent throughout the entire process. I worked with Vince Giordano, General Manager, Ed Bonczek and Rose Elias from the Sales Department, and Lisa Samenfink, Business Manager. The staff all worked together to make me feel like I was welcomed and that they genuinely appreciated my business. There were no high pressure or under handed, misleading tactics/games played here - which was a huge difference when compared to the first Subaru dealership that I had initially contacted about leasing the same vehicle. I dont want to give the other Subaru dealership any recognition or promtion by name at all except to say that they are located in Branford, Connecticut. At the Branford dealership they say that they are about certain values and business practices - but their actions speak very differently from their words. They would claim to be among the biggest and the best. Based on the experience that I had there, I cant agree with either of those claims and I would strongly discourage anyone from doing their business with this Subaru Dealership in Branford, Connecticut. At Schaller Subaru - all of the options were presented in very clear and easy to understand manner. I already knew the vehicle that I wanted, including the color and options. Vince and his staff were able to locate and acquire the exact car that I was looking for in only a few short days. The delivery of the car was done with great care and professionalism - they were ready and willing to take as much time as I would need to feel comfortable with getting familiar with my new car and enjoying it from the moment I got behind the wheel to drive off. I cannot make a strong enough recommendation of why I would tell anyone and everyone who is considering a Subaru to make Schaller Subaru your first and only dealership that you need to work with. I have the exact car that I wanted, at exactly the price that I wanted to pay for it - for literally thousands of dollars less than the other Branford Subaru dealerships best offer on the same exact car. My new Legacy is awesome - the best vehicle that I have ever had - and the fantastic experience that I got from Schaller Subaru is just like icing on the cake. Sometimes you really can get to "have your cake and eat it, too". Everyone at Schaller Subaru is the best. Thank you again so very much!
Schaller Subaru was the best car buying experience I have ever had! I have owned 2 Subarus in the past, and while I loved both of my cars, both of the other 2 dealerships I had dealt with were the stereotypical, high-pressure sale, greasy slick-backed hair salesman, rake you over the coals experience that the car industry is typically known for. Not so at Schaller! We were met by Matt Camp, with a friendly smile as soon as we walked in the showroom. It was a very busy Saturday, and Matt told us that he had an appointment in a few minutes, so he would not really be able to help us long, but that he would get started by answering any questions we had before he found someone else who could help. His "not helping us long" ended up being at least a half hour of very easy, informative conversation answering any questions that we had and thoroughly explaining everything that we needed to know about the new 2016 Forester I was interested in! He then went and found another salesman for us so that he could take care of his appointment, in walks David Pricone. David was very knowledgeable as well and re-explained and reconfirmed everything Matt had told us. He was very patient through the whole experience, from multiple test drives to working out many #s options for us so that we could find what fit best for our budget. He was very friendly and personable and knew the Subaru products extremely well. You can tell that everyone at Schaller really knows Subaru and really believes in and trusts what they are selling. David was very helpful in tailoring the Forester to my specifications so that I got exactly what I wanted - nothing more, nothing less. David was very laid back and not pushy about trying to get me to get things I did not want or need and was very honest about some of the options that I was on the fence about. He was also very good with follow-up calls and keeping me informed on the status of my cars delivery to the dealership. Lisa in finance was excellent - so personable and friendly and always had a smile on her face, even AFTER dealing with the hassles of the new "improved" DMV system that was giving her such a hard time!! There was no back & forth haggling, no "let me go check with my manager and see what we can do" , no gimmicks with free this and free that - just straight forward pricing. I will definitely recommend Schaller to friends & family and will return to do business when my Forester is due for an upgrade! I am one very satisfied customer!