Hertz Car Sales Hartford

Reviews 4

JI

Jingjing Yan

First of all, the buying process was ok, and Tony (the salesman) was kind and helpful. But the following things makes me want to give them a negative star! I purchased 2012 Nissan Sentra at this store on September 2014. The buying process was smooth and after waiting nearly 10 days (for the title processing), I got my car and it looks great. After two weeks, I found one of the vents did not blow air out, so I called them and get it fixed by their auto store not far from their location. Except that, everything was good until 4 months later, one of my friends wanted to buy a car and I shared my experience with him. I suddenly checked my car Vin Autocheck and surprisingly found an ACCIDENT!! The accident showed up as March 11, 2013 "MINOR ACCIDENT OR VEHICLE DAMAGE REPORTED", almost one and a half years before I made the purchase! This definitely made me very unhappy at that moment. When I bought the car, they showed me a clean Autocheck report, with no accident at all. Only after 4 months, the accident showed up. The car now feels unsafe to drive, since I dont know how the accident happened and how the damage has been made. The second thing is when I’m trying to sell this car in future, the accident will decrease the resale value-which means Ive already lost a certain amount of money. In addition, no one knows whether there will be other accidents shows up in the future. I then contact with Tony first, he is still kind and trying to help me solving the problem. But he is not the boss here, so I have to call Steve Hutton (the manager) today, and it is him to "push" me to write this negative review. First, his attitude is bad, really bad, and he is impatient from the beginning. Second, he give me an impression that he does not want to solve the problem in any way. He told me there is nothing he can do. He stressed he the Autocheck shows no accident when the purchased has been made, so they dont have any responsibility. I understand the Autocheck part (nobody knows when accidents will be reported), but I argued that the car accident happened when the car was still a Hertz rental car, in fact, this car was a Hertz property all the time, so Hertz company knew the accident for sure, but he said "we have nothing to do with Hertz". Oh really, their name is "Hertz Car Sales"! He hangs the phone when Im still talking to him!! What can I say? Maybe Im the unlucky guy. But this kind of things could happen again, and I want to warn you guys when considering buying cars from this store. You have to have your own mechanic check the car whether there was an accident or not. Dont trust them and the Autocheck they provided. Even if they know there was an accident, but as long as the Autocheck report is clean, they wont have any interest to let you know about it, and they are better off while you get stuck. And their manager sucks. Everybody wants to buy a good car with a competitive price, but not with accidents show up in future reports. I have an impression Hertz has a motivation to choose when to report the accident---Yes, after you buy it. This is not the end. Ill definitely contact the Hertz Car Sales up level persons and also their parent company Hertz, and fill complaint to the Attorney General of Connecticut and the Better Business Bureau.

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AL

Allison Abram

As I knew that I could not replace my car as they no longer are produced, I began my "hunt". Working 60+ hrs a week and living in two states, you can say my time is limited. I looked ALL OVER and did A LOT of research primarily online - reviews and touched base with friends who have worked in various parts of the auto industry previously (including someone that used to be a Hertz employee). I wanted something low on miles, but I also wanted a "bang" for my buck. Additionally, I simply did not have the patience to deal with haggling with someone.Hertz was definitely the answer. I worked with Tony. He was EXCELLENT. He was great to work with, and he even checked in to see where I was with a vin check process after the sale was complete. If I needed an answer to a question he had it. Please go see Tony in the Hartford, CT location! We had previously shopped in the Johnston, RI location, but there are many more cars on this lot and the salesperson was just not like Tony. Now for the financing and the closing piece. I paid a portion in cash and was pre-approved for an auto loan, but I had definitely made some young adult mistakes that changed my rate... They even helped with that. I cannot remember the gentlemens name who processed the paperwork, but... he is a hoot, for lack of better wording :). The bottom line is, go in with realistic expectations and be knowledgeable about Hertz certified vs the 3 day rent to buy. Do your research and these guys will help you through the process. They will not push you at all. They allow you to have a very stress free experience. They were excellent, and we will be back again for a Jeep Patriot within the year. ***Also, I forgot to include that my car had suddenly decided to RIP - I work in CT and my family is currently in RI - when a spot opened up even earlier to pick up my car, Tony sent me a text directly to ask me if I was interested. It was BEYOND appreciated. Thank You Again!~

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KA

Kathy Hoff

We purchased a Chrysler Town & Country in May 2016. Our van was missing a hubcap he said he would get us one, it never happened. The car hadnt been cleaned when we looked at and we were assured that it would be cleaned when we came back to pick it up. After drive 2 hours to pick up the car it hadnt been cleaned. There was very greasy finger prints on both visors and made the man go get a cleaner and I cleaned them off and cleaned the dash board. If it wasnt so far away I would have refused to take until it was cleaned. The car has been fine, except after we had the car a month my husband went to rotate the tires and found that the car jack that was in the van was for a Nissan mini car. We contacted our sales man and he didnt even say he was sorry, come by and we will give you the correct jack nothing. I dont think wanted a jack to fit the car is to much to ask for. It has been a year and they havent even tried to make it right. Check the jack and make sure the car is cleaned and the salesman has completed his promises before you accept the car.

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JE

jeff orange

After a few dealerships, and a variety of options, I found myself at Hertz Car Sales in Hartford. My initial sales associate was Anthony and he was wonderful; he explained the history of the vehicle clearly, showed me what had been done mechanically to the vehicle recently, as well as current inspections. He signed me out and I was able to see how it drove; in town, on the highway. When I decided that it was the vehicle for me, he helped me go about financing. My credit isnt perfect, Im reestablishing after a few stupid choices when I was young, and Anthony really did his best to get me the best option. And this is when I began dealing with Harold, who is the business manager. Harold was beyond helpful, and he really went above and beyond getting a good rate to finance, especially given my circumstances. All in all, I would most definitely recommend this dealership, they were wonderful, and I will definitely go back when I need a new car.

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