Middletown Nissan

Reviews 3

MI

mike s

I just went to Middletown Nissan, based off a previous good experience, HOWEVER this time was quite literally the OPPOSITE!!! I had initially come down to speak to someone to get my documents I need because my car got totaled. I want to remind readers this was suppose to be a in and out transaction I was done getting the paperwork with in about 15 min. I spoke to Cindy D. whom I told (which was a HUGE MISTAKE!) I was taking my business else where, then she (whom I thought was the sales manager) but ended up just getting a plain salesman. He then basically forced me to stay there, unless I left with a car. They had NOTHING I WANTED and their pushy, force down my thought effort to put me into something I DIDNT WANT, BASED OFF OF WHAT THEY HAD. The sales man along with cindy assured me that I had money coming back to me from a previous car warranty I bought from them, WHICH AT THE END OF THE DAY WAS EXTREMLY FALSE!!!!!!!!!!!!!!!!!!! That night I ended spending 4 HOURS MORE THAN WHAT I EXPECTED for them to force a car on me that I didnt want, they went to extreme lengths, Lieing to me saying they had that money from my warranty to use for a down payment on a new car!. after now almost 5 hrs, the sales man comes back to me, after I rejected "their best offer" and says , to be honest, thats a bit high, what can you afford? I told him, he says let me check one final time and if its no, then you can leave!!!!!!!!<------ I said you know what, NO! I been here long enough and there is NO way you can pull off this deal. I then a few days later went back and spoke to the sales manger, and he too lied to my face saying that they made a mistake and was misinformed with regards to my warranty , and I said you mean to tell me that you and your dealership would of ate (loss)$1k dollars, just to get me into a car ? he said yes, Im like thats insane!!!! he then (just like the sales man) tried to do everything in his power to get me to buy a car with them, I said at this time, Im afraid not because you all left a very sour taste in my mouth from this experience, I then tried to call back the salesman to see if I could speak to a gentleman who was actually pleasant and that salesman was so nice , NOT TO RELAY THE MESSAGE!! ONCE THEY KNEW THEY MESSED UP, THEY WENT FROM DOING EVERYTHING IN THEIR POWER TO GET ME INTO SOMETHING I DIDNT EVEN WANT, TO LITTERALLY NOTHING AT ALL. I WAS A NO BODY!!!!!!!!!!!!!!!! I WILL NOT GO HERE AGAIN, AND SUGGEST PEOPLE WANT TO GO HERE FOR CONVIENCE , SEEK ELSEWHERE !!!!!!!!! JUST LIKE I DID

KA

Kayleigh Shaughnessy

I could not have had a worse car buying experience. To start things off, they could not find the specific car I came in to buy. They spent half an hour looking for it before they realized they had sent it to a vendor to have the bumper repainted. When I finally saw it, I was told it wasnt a smokers car even though it had a cigarette burn in the passengers armrest. Because the deal was so great, I bought the car with the understanding that the burn would be filled in and various stains on the seats would be removed through the detailing process. When I went to pick the car up, none of the issues had been addressed in the detailing. On top of that, one of the two key fobs that comes with the car was missing. Though all this was frustrating, we came to the agreement that the key programmer and the man who would repair the armrest would come to my house to fix the issues or the salesman (Mike) would come to pick my car up as I live 40 minutes from the dealership. When I was heading out to work less than 12 hours after bringing the car home the next morning, I found that my key fob did not work and couldnt be detected by the car. Upon calling Mike, I was told he would have the key programmer sent out as soon as he could and would let me know when. He never called me back that day. The following morning on my way to work (less than 36 hours after bringing the car home), the malfunction indicator light came on, which warns that either the fuel cap is loose or the car has an emissions problem). When I called Mike, he did not seem concerned until I threatened to return the car and take my money back. At that point, he promised to have all the issues fixed and provide a loaner car while I waited for mine. What he forgot to tell me was that I would have to fill the rental car with gas. This would be fine if it werent a two day old car. Now after my fourth trip up to the dealership when all the issues were supposed to be fixed, one of my "brand new" keys has a low battery after having been in my possession for about 6 hours. Mike told me this isnt a big deal and that he can fix it whenever I stop in, except I am never in the area. I ended up having to make him send me a replacement battery in the mail so that I can make sure my problem is actually resolved this time. DO NOT give your business to this dealership. I regret doing so myself.

JA

Jason Simms

Having just moved to the area, I needed to have a front license plate bracket installed (I came from a state where a front plate was not required). I called the service department several days ahead to book an appointment for the installation; I was placed on hold while the person checked whether the part was in stock, and she confirmed the appointment for Saturday. When I showed up, nobody was in the service area to greet me. When someone did show up, after stating why I was there, and following several puzzled looks and about 10 minutes of waiting, they checked and in fact did not have the part in stock. Not only that, even though they did have a record of my appointment, they had no details regarding who made the appointment or when it was booked. I was simply told that they could order the part for me. Of course, the part should have been visually verified and pulled when I initially called, but I digress. No apology at this point, no acknowledgment of the time I took out of a Saturday to take care of this. No attempt to make me feel, as a first-time customer new to the area, that they cared one way or the other whether I was satisfied. No recognition that I would have to make yet another appointment and take still more time out of a day for the installation. Oh, and they said that my brake light was out. So, I told them to replace the brake light, because thats a safety issue, but do not bother ordering the part because I would not be returning. Only at that point did the service advisor apologize, but only to say that he was trying to "pick up the pieces," even though I saw no real evidence of that. I asked to speak to the service manager, but was told that he doesnt work on weekends. Clearly they need better record keeping related to making appointments (they cant tell who booked an appointment, or when??), and a better workflow for ensuring that customer parts are available for every appointment. The brake light was supposed to be $37, and they only charged me $21, so that was one bright spot. Anyway, I would recommend finding a reliable independent mechanic, or if you must go to Nissan, find another dealer. I was unimpressed by their attitude and customer service.