Proctor Honda

Reviews 3

KE

Kenny Stavely

I wanted to take a minute to tell everyone at Proctor Honda the same thing I am telling everyone else. This was the third time my wife and I dealt with Proctor Honda over the past 15 years. This was the second time we dealt with Mary Smith. While all three times have been pleasurable experiences, both times we have dealt with Mary have felt more personal. I believe it was in 1997 that we purchased a 1996 Honda Accord from Proctor through Mary. At that time, my wife and I were short on time and Mary delivered the car to us. We had all three previously met at Proctor but were undecided about the purchase. Later, when my wife was sure, I called Mary but explained I did not know when we could get back to Tallahassee from Bainbridge. She was very helpful and drove the car to us. We had exchanged the usual small talk on all the visits but didn’t think much of it. This past weekend, my wife and I found ourselves back at Proctor looking at the new 2013 Accord EXL. Mary promptly joined us and amazingly asked about out two daughters that are now grown and married. After we talked, Mary began to impress us with her knowledge of Honda’s fine 2013 Accord. By the time Mary reviewed all the latest advances both in technology and comfort, we were sold. We didn’t feel the need to re-visit any of the other dealerships. My wife and I are probably the worst “car shoppers” there are, as we are both quite indecisive. Mary was very patient, helpful and informative. After we finally closed the deal, my wife and I thanked Mary and left with our new 2013 Accord EXL. Before we could get to the restaurant where my wife and I were going to celebrate our new purchase, Mary called to tell us we had left our garage door opener in our old car. Mary insisted she would bring it to the restaurant where we were, and she did. Yesterday, my wife realized we left our pack of CDs, ( in a black bag, the same color as the mats) in our old car under the seat. Of course we called Mary and she promptly retrieved the CDs and stored them in her office. We continually receive patient, personal, genuine service from Mary. We both believe that she represents the Mission Statement of Proctor Honda. The combination of personal, professional and knowledgeable service from Mary, along with the follow up extended service from the service department of Proctor Honda is the reason we are a third time customer. I usually handle the chore of taking the car to get any and all service work done. My wife is returning this Saturday to have the trunk spoiler and mud guards installed. I do not feel it necessary for me to be there. If the service department provides the same level of service as Mary, I know everything will be done professionally. We are fortunate to have Proctor Honda in this area and Proctor Honda is fortunate to have Mary Smith as part of their team. Sincerely Kenny Stavely Third time customer Bainbridge, Georgia

YA

Yana Stevens

I have had the most terrible experience with this Honda dealership. As of right now, I wouldnt recommend it to anyone. I purchased my vehicle in November 2015, I got a new Honda Civic 2016. I really didnt get to shop around because I was in a situation when I needed the vehicle really bad at that time since my 1998 Honda just quit and it cost too much to fix it. So we purchased the vehicle with issues in getting sales help and their finance guy not wanting to work with our pre-approved loan through our bank. Then a little later I received a letter in the mail about the recall for new Honda Civics because of the engine piston clips possibly missing. I scheduled an appointment , dropped my vehicle off and had to wait for about 4 hours. Which was fine, they did inform it was going to take a while. I picked up my vehicle and drove back home to Crawfordville. When I got home and got out of the vehicle the first thing I smelled was burning oil. I popped my hood and found my brand new engine COVERED IN OIL!!!! I was really mad about the whole situation. I am really trying to keep my vehicle as nice as possible. The service people from the dealership, where the vehicle was purchased, covered my engine in oil.....I called them up and spoke to the service manager, he suggested that I drive back to Tallahassee for them to clean the oil off the engine. That was it. Now the weatherstripping on my doors and the roof is coming off and ac doesnt seem to be getting very cold even at the lowest setting after they checked my engine because of the recall. I went up there on Monday July 11, spoke to the salesperson who sold me the vehicle and asked whether it would be possible to fix it as soon as possible. I was told to drop off the vehicle at the earliest on Wednesday July 13. I did tell my salesperson that I would text him and let him know whether it would be 9 or closer to 10. Around 5 pm on July 12 I texted to let him know what time, and got the text back that they would not be able to fix it on Wednesday as promised because they got hit with a lot of airbag recalls that filled up their week. It would have been nice to know that earlier so I didnt have to hurry up and make all the arrangements that turned out to be unnecessary. I didnt leave a negative review after the oil spilled all over my engine, I just convinced myself that it was an accident and everybody could make a mistake. I am pretty upset about the consistent bad service I have been provided by this Proctor Honda dealership and it seems to be getting worse every time I have to go up there.

TA

Taniya Alikhan

I have been using Proctor Honda for 8 years. I have purchased 3 cars from them and have owned 8 Hondas in my lifetime. Their sales department lacked in the beginning and were noticeably only about profits, not the customers. This was approximately 6 years ago. They have definitely improved TREMENDOUSLY. Obie is amazing; he really cares and listens to you. He does his best to help you negotiate and gives it to you straight-up. A real honest salesman. Hes the only reason we went back and bought more cars from Proctor specifically. Unfortunately the Proctor service department has gone the other way. They were good before when a tech named Chip took care of me and personally greeted me every time I came in. He remembered me and asked if I still had whatever problem I may have come in for prior. For the past 2 years my visits have left me in disappointment. From the manager, Don, to the technician I seem to always get, they dont want to listen to your concerns and are more into their expert opinion. The manager doesnt have time for you and makes sure you know he has somewhere else to be. The one manager that did care, David, doesnt work there anymore. There are some decent technicians that were recently hired but I always seem to get the one that calls my every problem "normal" until someone else sees it and agrees theres a problem. Ive made appointments and came on time only to find that "someone" didnt put it in the computer (this happened to me 2 consecutive times for the same service). The customer service rep that took my satisfaction survey sent me gift cards to make me happy. I appreciated that but it didnt fix the lack of good service in the service department because I had more negative experiences after the fact. Some of the new people are pretty good but I seem to never get them. Specifically this woman with a blond bob-haircut possibly named Carey did not take my ticket, she was not my technician, but she made me feel awesome. She was so nice and greeted and conversed with everyone. She made sure everyone was being taken care of and offered snacks/coffee to those waiting all while taking in service customers walking in. She is good. She made a good impact and made me have hope. Hopefully they will replace the bad apples with more people like her so I can go back to being a happy customer. At the same time they have a monopoly over Honda in Tallahassee so I know they can do whatever and still get customers. I get some servicing done in Wesley Chapel whenever Im visiting my parents just to avoid the Proctor service dept.