Jim Ellis Chevrolet

Reviews 3

AY

Ayse Ozarslan

After four long months Jim Ellis has honored their promise. They have sincerely apologized and compensated us; for the most part we are satisfied with the resolution. We have settled for the minimum because our motive has never been monetary gain. We simply wanted to be treated fairly and with respect. Mistakes are often necessary because it is an integral part of life, everyone makes them, and because of that we are in favor of given people a second chance. In the future, if given the chance, we would definitely do business with Jim Ellis again. I know our experience will be better the next time around. If nothing else this ordeal has proven to be a great learning opportunity for all the people involved. We have a lot of respect for Jim Ellis for coming through in the end and fairly rectifying their mistakes. -------------- Original Post: Knowing what we know now, we would never have done business with Jim Ellis. If anyone decides to purchase a vehicle from one of their dealerships make sure to do your research and read all their reviews. Be sure to get everything in writing, and never ever believe what they say without confirming it for yourself. Not only did they fail to live up to the Jim Ellis Promise, but they also did not respect us as human beings. They did not rectify their mistakes to our satisfaction and we, their customers, paid for their mistakes with our hard earned money. They repeatedly told us about the awards they have won and how respectable they really are. However, like President Franklin D. Roosevelt once said, "repetition does not transform a lie into a truth." At the dealership, we told them that the purpose of the truck was to tow a travel trailer, and they verbally confirmed the information listed on their website and on CarGuru. After purchasing the truck we found out that it had the lowest tow rating. We immediately brought this to their attention. Yet, it still took them over two months to locate us a replacement vehicle. During this process we were lied to, ignored, and kept in the dark. They were not professional and remained unsympathetic about the predicament they put us in. We had to eventually contact the General Manager and the VP of Operations just to get things rolling. After two long months of having a new truck we could not drive for fear of damaging it before the swap, we were cornered into a bad deal. They initially expected us to pay $10,000 extra for the replacement vehicle. Ironically, they kept trying to convince us that we were getting a great deal. This whole ordeal was extremely mentally and emotionally exhausting and required multiple visits to the dealership as well as countless emails. When we told them that we would take them to court and pursuit other legal actions, they threatened to make it “much more difficult than it has to be” if we followed through with our plans. In the end they refused to compensate us for the loan payments we had already made and stated that they could not make anymore “concessions”. We paid nearly $5,000 extra for a new truck that we never asked for, we only wished to get what we were promised and originally paid for. In the last communication, rather than apologizing for the loss of time and money, they told us that their biggest failure in this was not being able to convince us that we “really did – in the end – get a great deal.” We guess this was slightly better than before when they told us that mistakes happen and apologized that “it had to be you folks” this time. Did they honestly think that those words would make us feel better and magically compensate us for everything? In life as well as in business we must not forget that circumstances reveal the man. Anyhow, thank you for reading and consider yourself warned!

SH

Shelmekia Hodo

HORRIBLE EXPERIENCE!!!!!!!! I presented to the service department on April 19th for an issue with my 2014 Chevy Malibu. I explained to the technician that I had received a diagnostic reading from my local auto parts store and gave him the codes that I received. I was informed that I had to pay for a dealer diagnostic test which determined that the "computer system" needed to be reset and that would fix my issue. My total at that point was $206. So I proceeded to allow the service department to fix my car. After driving my car for about a week out of the shop, I noticed that the car began to give me the same issues so I called the service department to notify them of my findings. I spoke to a representative and he informed me to bring my car back in and that they would take another look at it. I was notified by someone from the company that the original problem that they discovered was not the issue (resetting the car) however, something else needed to be fixed and that it would be done at no cost to me. That issue ended up being one of the codes that the auto part store had originally read. The issue reoccurred shortly after receipt of my car from the service department and I was forced to contact them for the THIRD time stating my grievance. Once again, I was instructed to bring my car in and this time it was another issue that required an additional $250(this was the second code that was read from the auto parts store) I was livid because at this point I was asked to pay even more money to fix yet another perceived problem and was humiliated by the representative that I spoke with when he stated that they couldnt do the work for free as if I was looking for a free service. Im a hardworking, paying customer that trusted my car to its original dealer only to discover that they couldnt fix it or didnt really know what the issue was. Reluctantly, I trusted them once again and allowed them to attempt to fix my car. After a review of the service bill, I noticed that the credit that was supposed to be placed on my account for the original payment was not posted as promised by the service manager and that I was owed a refund. I called and left several unreturned messages. This brings me to present day, after driving my car for yet another week, the problem returned and this time I reached out to the GM of Jim Ellis service department, who spoke to me in such an offensive tone as if I was pestering the company when all I wanted was for my car to be fixed. I asked to speak to someone above him as he spoke with a nonchalant and unconcerned tone, he arrogantly chuckled and stated that he was over all managers of each service site. Here I am a month and 3 service visits later with the same issues with my car, Im very disappointed as this company does not live up to its reputation for their superb work ethic and expectation customer service. These people lack integrity and could care less about meeting the customer’s needs, we are just numbers to them. CONSUMERS BEWARE!!!!!

I

I Beason

This place is not professional at all. I cannot recommend this service center for any type of repair. They will try to cheat you out of your money. The service manager will not call you back even after several calls and leaving voicemail. I dont believe that they even deserve one star. Below is my reason for this review. I brought my vehicle in because it was slowly leaking coolant. I said that I think it was coming from the radiator because when I looked at the car there was coolant on the radiator. I did this check at night when suddenly the engine temperature light came on. About two hours later Vladimir Kochubey, called me to say that they performed the pressure test of the system and it was indeed the radiator and that the repair was $1500+ before taxes and fee. I declined the service so that I could take the vehicle down the street for a second opinion on the price for repairing the vehicle. When I went to pick up the vehicle Vladimir was not around and another team member assisted me, I tried to ask some questions about the vehicle and he just brushed me off and was rude even though the service drive was empty. I was charged $150.00 for the pressure test by Chevrolet. I immediately took the vehicle down the road to another Jim Ellis service center. During the second inspection they did not even perform the pressure test and found that the radiator was not actually leaking and that the thermostat was stuck and that is where the lead was. They brought me out to the vehicle and showed me show the leak was landing on the AC belt and throwing the coolant at the radiator. It was clear to see as the coolant on the hoses but only on the side coming from the belt. If it were the radiator, it would have been on the other side. The service member and technician said that there is no way that Chevrolet performed any check on the vehicle. If they did, they would have quickly been able to see that the radiator wasnt leaking. I purchased a thermostat housing assembly and they installed it quickly. The total bill out the door was less than $200 dollars. Great news but I still paid for $150+ at Chevrolet for a "pressure test/ vehicle check." Obviously, I dont want to pay for a service that was obviously never performed on the vehicle. I called the service manager Brian Sapyak three times on three separate days he never answered his phone once! I left a voicemail on the first call with my name and number so that he could call me back, almost a week later and he hasnt! This type of service makes me believe that they allow their technician lie about the service the vehicle needs just so that they can get more money. The management doesnt care about complaints or customer concerns especially after they have collected their paycheck. Once again, I cannot recommend this dealership to anyone, not even to purchase a vehicle because if their service team is like this I can only imagine how the test of the dealership works.