Ed Voyles Acura

Reviews 3

SU

SuZan Severson

I wish I could give this a NO-STAR. Ive been taking my car here for oil changes and miscellaneous services for the past five years and always thought they were giving me an accurate diagnoses. As I have learned this past week, it is quite possible they have been feeding me the stereotypical car mechanic BS that you hear about, but never want to experience, especially as a female. I towed my car there last Wednesday morning after not being able to start it. It gave a subtle chug but wouldnt turn over. I asked for a loaner which has never been a problem to get one in the past, but was informed that all "70" loaner cars were out. I was informed that we would get a call though as soon as one was returned. By the end of Wednesday, not one call in regards to what might be wrong with my car nor if we could pick up a loaner. Left a message Wednesday night for a return call. It wasnt until 1pm Thursday (new years eve), three messages later, that I was able to get ahold of my service representative. He informed me that my engine was shot as well as a long list of other things that needed to be replaced. From there, I handed the phone to my husband for further conversation. He asked some questions, but at this point, the service rep did not have any further information to share, his guys were writing up a quote. We inquired about getting a loaner before the holiday, and being informed that at least two cars had just been returned. We said we could pick it up in 30 minutes. Our rep informed us we would get a call back shortly. At 530pm on Thursday night, no call about a quote or a loaner. I did a follow up as I assumed they would be closed on New Years Day and didnt want to go into the holiday without an update. As I was greeted by the receptionist telling me that the service department has gone home for the day and would be back 8am January 2nd, I still had no quote on my car, no loaner to utilize in the short term and I was heading into day 3 and 4 of this process. Saturday morning, 8am I received a call. The quote was over $5,700 plus tax for a new engine, timing belt, CV boots, and a long list of other items. Feeling overwhelmed with this quote and the lack of service I had received, I decided to tow it back home and get a second opinion. As we were waiting for the keys to the car, my husband asked a list of questions about things they might have done to identify why all of these things needed to be replaced and instead of explaining what the mechanics had done to come to their conclusions he just agreed with a "yes" after every "Did they check.....?" The tow truck driver had a gut feeling based on what he could see, telling us that he though it was likely the alternator. Monday morning had it towed to a small independent shop and their diagnoses came back within an hour, the only thing they needed to replace was the alternator, $470 and had it back home running in the same day! I cant thank enough the independent shop for their help, their honesty, them saving me $5300! They will get a 10* review. So disappointed though in a dealership I believed to be honest and helpful to leave feeling deceived and upset.

JO

john otani

Truly disappointed with my experience at Ed Voyles Acura. I found a used Acura online went to look at it the next day. My interaction with the salesman was pleasant at first, he was very direct on an issue with the navigation system that the Dealer had ordered the navigation unit and would be guaranteed in writing that it would be installed when it arrived (If vehicle purchased before arrival). My salesman assured me repeatedly that the dealer spent over TWO THOUSAND dollars in pre-sale service (Timing belt, water pump and brakes). I left that day feeling assured and confidant that I was going to be happy with my purchase. The next day I conducted more research on that specific vehicle and found that the service was performed by the previous owner over six months before the dealer acquired the vehicle. As a first time car buyer at eighteen years old, I was speaking with members of my family and my mother spoke with my salesman about making sure the service was preformed when he stated that it was (once acquired by the dealer) and my salesman became uneasy and emphatic at the request to provide a verification of the work order. I spoke with my salesman later and he claims that he "Misspoke when we met about doing the service," and quickly began to explain himself. He then began to violently raise his voice and said "I want to speak with your dad, your mom is being unreasonable...Ive never had to deal with this with a customer before and that I should buy a vehicle somewhere else." We, however, did want to purchase the vehicle from what I have been told was a quality, reputable dealership. Once we arrived at the Dealer with every intention of purchasing this vehicle, we went on another test drive and tested the audio quality once more before going inside to finalize the purchase. My salesman and I had briefly discussed the price of the vehicle before I knew that he had incontestably LIED TO MY FACE stating that the dealer did preform over two thousand dollars in service once they received the vehicle for sale. Ed Voyles Acura DID NOT PREFORM TWO THOUSAND DOLLARS IN SERVICE after they obtained the vehicle for sale. When I spoke saying that we were no longer going to pay the price on the grounds that he was going to fraudulently sell a vehicle to me (salesman stated that the dealership preformed work AFTER vehicle was acquired from previous owner, when it was not), the salesman began to elevate his voice once more in the lobby of the dealership "You wasted your time coming up here in traffic to not pay the asking price." When I explained that he was addressing me extremely unprofessionally and loudly while we spoke on the phone and that he literally insulted my mother, my salesman Jeff Burg, showed intense provocation and stormed off, without even asking what our offer was. There was no intention of satisfying a customer or preventing damage to the reputation of the welcoming and friendly people at Ed Voyles Acura. He was in such heat the he left an eighteen year old with the keys to an Acura, which was no more than twenty feet away, standing alone in the lobby.

SH

Shawndra DP

Customer Service is great (theyre extremely nice and friendly...but its a ploy) however the actual service is not (dishonest). I initially took my car after they gave me some very helpful information and I wasnt a customer at the time. I then decided to use them for service. The first incident, a window was left open damaging my seat, second incident, I noticed paint missing off the side of the vehicle (so either they brushed up against something to cause the paint to scratch or someone sat there and scratched the paint off). Next instance, I took my MDX due to water leaking in the vehicle when it rained, they called a specialist, the specialist said it would be $200 to repair my sun roof. I was not willing to pay that at the time, took the vehicle home, opened and closed the sun roof...leak stopped (they were going to have me pay $200 for a sunroof that wasnt even broken, something was probably stuck in it causing it not to close completely, a specialist should have known this right?). Next issue, once had a fog light replaced for approx. $30-$40 (I keep ALL my service papers), later went to get fog light replaced again, told it would be $80 (just a year later)...did the price double?? (also, note to others, you can replace the light yourself for less than $10!). Final straw, took my vehicle in for alignment/wheel rotation/balance/new tires, later noticed that the car still vibrated and was misaligned...so was the vehicle even done? Sent in written complaint (I like paper trails)...no response. I decided not to take my vehicle back for services...not done. I will admit, Kevin is great, but hes not the one who actually does the service (perhaps they should take a look at the team whos actually doing the service). The wait area is great/comfortable, they are wonderful with allowing you to use loaner vehicles (for services that will take longer than a day). I once had service that was over $2K, and tried to pay with my debit card, not knowing that I my daily limit would not allow me to pay that amount (even after I called the bank). Kevin allowed me to pay half and take a loaner and come back the next day to pay the other half. Now thats awesome customer service, so it was hard for me to make the decision not to go back. But I HAVE to have service repair I can trust, so the (poor/undone) service issues outweighed the wonderful customer service.