Jim Ellis Mazda Atlanta

Category:	Mazda Dealer
Address:	5855 Peachtree Blvd, Atlanta, GA 30341, USA
Phone:	+1 770-454-3300
Site:	jimellismazdaatlanta.com
Rating:	4.1
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM Closed

Location

Photos 16

Reviews 6

Leland Butisbauch

This review is for the entire Mazda customer service experience, not just my experience at Jim Ellis Mazda. I had never had any issues with my 2013 Mazda3 until the day the transmission went out. I had all standard maintenance done on the car and by all measures treated it extremely well. I was stopped at a red light a couple of weeks ago and when the light turned green the car refused to move. Instead it behaved like it was in neutral. Simultaneously both the check engine and AT lights illuminated on the dash. Great. After a few moments I was able to get it into drive and immediately parked in the closest lot and had it towed to Jim Ellis Mazda for inspection. At this point I called Mazda corporate customer service and advised them of the issue. They immediately ask you your cars mileage before they say anything else to determine if its still under warranty. The powertrain warranty expires at 60k miles. I was at 62k. Mazda completely refused to help in any way. They have funds available to assist customers at their discretion (e.g. if a critical part fails close to warranty expiration), but they would not make any effort to do so. Instead they shouldered be with the $3200+ burden of replacing their faulty transmission. It is virtually unheard of for a transmission to fail at 62k mi when all standard maintenance has been done, yet this did not matter to Mazda as evidenced by their atrocious customer service. The mechanic at Jim Ellis Mazda at least tried to work with me to reduce the labor cost and I do appreciate that. What soured the whole situation even more is the fact that they gave me the car back with absolutely no gas in the tank. When I had it towed to the dealership I told them it was low on gas and would likely need a bit for them to do their testing and diagnostics. They acknowledged this, but then proceeded to do the diagnostic, repairs, and test drive without adding any fuel to the vehicle. When I started up the car to drive it home the gauge read completely empty. I went back in and asked them how they expected me to drive a car home with no gas in the tank. They told me there must be gas in the tank, otherwise how could they have test driven the vehicle. They said they have no emergency gas at the dealership, but theres a gas station nearby... Absolutely awful customer service. I got the car to the nearest gas station on an empty tank, but not without sweating it out at three stoplights. Awful experience all around. If you must buy a Mazda, best to get the extended warranty. Or better yet, do yourself a favor and buy a car from a company that cares about its customers.

Wesley Johansen

Had the worst experience at this dealership. Bought a brand new Mazda 6 from them and not a week later did I have issues with the car. The FM radio gets crackles of static on every station. I took the car in and they said it was working as intended and told me not to listen to the stations where the static is the worst. My brand new car with a hundred miles on it and I already am being recommended not to use the radio. Ive never heard anybody elses car have static issues in Atlanta. They said it was a new car so it shouldnt have any problems - which is exactly why I brought it back in the first place! I told them that was not acceptable and that they need to take it apart and see if theres a short circuit or loose wire somewhere inside. They held my car for an entire week and when I got there they told me the same thing! "Car is working as intended, we even took videos on our phones during our test drive". Good job, you had my car a whole week and did nothing I asked! On top of holding my car for an entire week without even giving me a loaner car and NOT doing anything to fix my problem, they got a screw in the tire! I told them to replace the tire they caused the flat in and they told me I could go down the road to Firestone and have them do it! Unbelievable! They told me they arent liable for the damage THEY did to my car and made no effort to make things right. What kind of place is this? Awful customer service and Ill be happy if I never go there again. Theyll act like your best friend until you buy a car then youll pretty much be on your own after that. Save yourself hours of frustration by NOT going here.

ra chel

Wanted to like them, but Jim Ellis is by far the worst dealership Ive been to. Specifically, Jeff Barrett was pretty bad. Hes the salesman I leased my car from, and I went in today to get the car tinted. When I asked what kind of tint options they had, he said didnt know that there were different shades of tint. After an hour over what I was told Id be waiting, he said he called the tint place and they "seemed sketchy", so hed give me a loaner while they got it figured out. Im just hoping to get my car back tonight. Overall, I dont know anything about the other salesman, but Jeff Barrett was pretty bad. He said he never wanted to get into the field, that hed be out in two years, and it showed. It would have been great to have a relationship with this dealer because its close, but theyre pretty bad.

Tyler Opraseuth

I was shopping around for a Mazda 6 and got paired up with a certain salesperson I wont name. He was amicable at first. I got a quote from them and looked around at other dealerships to see if I could get a better deal. I got a call back from Ed and I had to refresh him on all prior correspondences (he actually thought I was another customer for 10 minutes on one call), not only was he disorganized but he got offended when I told him other dealerships beat out their quote, he became very snarky and rude and I ended up having to hang up on him. Do yourself a favor and go to Mazda of Roswell or Jim Ellis of Marietta, they are much more professional, transparent, freindlier, and reasonable.

JoMarie Spagnola

I had made an appointment to get my passenger side airbag repaired because it was on recall. Last year I had my driver side done without any problem. On Monday of last week I made the appointment to bring the vehicles in Saturday morning. This was out of my way now that I no longer work down by the perimeter but decided to go anyway since they did the repair the last time. When I arrived they did not have me down for the appointment. I wasted an hour of my time to go down there and never will again. On my drive home I called Rick Case Mazda and made the appointment with a very nice lady.

David Wilson

The Jim Ellis Mazda service department in Atlanta Ga. is very courteous and they kept me informed of my vehicle status during my recent visit. Their time and cost estimate of work was completely accurate. They also washed my 2006 Mazda 3. Overall, a very pleasant experience, as it always is with this service department. This is the best Mazda service department we have used in the Atlanta area. This is the 3rd dealership the car has been serviced at and I will continue to bring it to Jim Ellis Mazda for as long as we own the car. This is how service should be!