PetSmart

Category:	Pet Supply Store
Address:	1276 Carmia Way, Richmond, VA 23235, USA
Phone:	+1 804-897-9490
Site:	petsmart.com
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM

Location

Photos 100

Reviews 37

Don Dows

Price on shelf and sale price are both lower than the price at the register. Kid at the register just sttod there like I was to buy it anyway? He did mention that items are frequently in the wrong place. Aside from my having double checked, whose problem is that? Eventually he pointed out a manager across the store, like I was to go to him? The manager promptly marked it down for me but what about fixing the problem? Is the false price, or even the location intentional? Not a first time occurence for me here.

Gina Carr Barrett

Although they did do a good job, my young pup has separation anxiety so it was distressing to have dropped her off at 4:30 pm when they werent able to get to her until 7pm or so. Although I had not received a call to indicate that she was ready, I went to pick her up at 7:35 pm - the 2 groomers that were there were finishing up 2 other dogs and told me that mine had just recently finished ... Otherwise they did a good job and the price was very similar to other grooming salons.

A Private User

Its terrible the way the put pressure on customers to buy prescription from them when its half the price at 1-800-PETMEDS. They make it very difficult and do not cooperate to discourage customers from buying online. I went through that ordeal. If they had reasonable prices then I may have bought from them, but not anymore. Customers need to be treated with respect and not harrassed and bullied.

Donna Desantis

I am very unhappy! I drove all the way from Chester, Va because I have always loved this store and this was the 3rd chance I will NEVER go back again! They have not had Wellness Toy dog food or Exact pellet only bird food the last three times and seemed to be understaffed! The two workers I saw were frustrated & I can see why!!! I am incredibly annoyed. Get it together people!

Casey Trent

They say walk-ins welcome at their grooming service but when I got there they said they normally do it by appointment only. Their website interface is not that user friendly and neither was the girl that was "helping" me. The service would not have saved me anytime whatsoever. I do not recommend pet grooming at this location.

Stewart Berry Designs

Victoria has been grooming my Pom. She is FANTASTIC !!!!!!!!!!!!!!!!!!!!!!!!! and I am not easy to please. I highly recommend them. and know that if you are unhappy for ANY reason they will refund your fee and redo with another groomer until you are happy. They do go out of their way to make sure you are satisfied.

Debra Battle

Went for nail trim and sanitary trim. The employee got my phone number and said we are registered and I had a 20 min. wait, they would page us. As we browsed I noticed other walk ins were taken before us. When I asked about it I was told I wasnt registered they were checkin rabies. Lie. Racists and leaving it here.

Eric Ames

Bought my beardie from here and I couldnt be happier with his help and the guidance provided to me by those who worked here. Sometimes they are short staffed which can lead to waits but patience is a virtue.

Theresa Winter

The only detail I want to post is how the HELL did my phone know I went there and who the HELL are you to follow my activites.... if this happens again someone is getting sued for stalking me....

Frank Oliveri

LOST me as a customer FOR LIFE! Will not enter another PetSmart ever again (especially this location) The staffs "attitudes" were BIG red flags that I should not leave my pet so I did not.

Portnoy Johnson

They showcase shelter pets on weekends for adoption. Shop there! Its fun too with decent prices. Onsite grooming. Adopt a pet & shop at Petsmart with or without your doggie!

j listing

No longer the service they used to provide. Store staff are all new, and rude, or do not know anything about anything. Donlt go there, they will ruin your day!

Duane Lee

Terrible customers service. Ive been there several times and I always have the same rude cashier. If you need pet stuff I recommend going to pet supply plus.

Peter Fisher-Duke

Not the cleanest place, definitely dont take care of their animals, most staff is not very knowledgeable and will not help you unless you ask

Crystal Cody

Took my dog in for a 1pm appointment. They kept her for 5 hours for a cut ,but they didnt even give her a bath. $45 for what?!?!

Matt VT

Clean and good customer service. We adopted a pup from SPCA and the petsmart staff answered our questions and helped out.

Shay T

Not very friendly, normally petsmart has very friendly staff.. Not this one.

Marie Meadows

Delightful, except the checkout was very busy...needed more checkers.

Barbara Brinkley

I received good service every time I visited different locations