Category: | Pet Supply Store |
Address: | 993 Monroe Ave, Rochester, NY 14620, USA |
Phone: | +1 585-256-0006 |
Site: | parkavepetsroc.com |
Rating: | 4.2 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–5PM |
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Yon Kim
Its a serious shame that a place like this exists. That woman who owns or runs the store is truly rude, inconsiderate, and will REFUSE to refund even after terrible service. Dont let her kind demeanor fool you because once that money is already in her hand, she wont care what service youve gotten from her or her grooming associate. Please DONT groom your dog there, especially with a young lady named Austin, If you care for you pet and would like to see them remain UNCUT and UNHARMED- I would avoid this store like a bad habit. As soon as I walked into the back to pick up my puppy, I was told my dog self-inflicted a giant cut on his neck, hes a 6 pound maltese completely incapable. I have support from both my veterinary hospital as well as a few SKILLED hair stylists and groomers telling me that is a cut from an unguarded clipper. Not only did they refuse to refund because they claimed preexisting cut but the girl then goes on to change her lie to "I may have clipped an scab that was already there". when I came back to confront the situation. If she had even admitted to a clipping because i understand hes a puppy, but she lied to my face, then proceeded to take my money with a cut on my dog . I very much feel like I wouldve spent my 40+ dollars better buying meth or something rather than giving it to these people. And to top it off, I always tip that groomer generously- figured that means Id get enough respect back to not be lied to or have my dog harmed, at this place unlikely. Dont give your money to them, theres plenty of other local shops like petsworld or petsaver who deserve your money more by better service alone, muchless guaranteeing rotated, fresh stock. Its stores like this that make people shy away from small local businesses. I myself have worked in customer service for at least 10 years now and Ive worked with small, local and large corporate businesses. A woman like that clearly has her own business because if she worked for anyone else- shed be fired because she doesnt see the customer as right, just whats in her wallet already. When an own cant see past themselves to treat the customer correctly, its a shame since thats what local business are supposed to bring to the table but instead you get a woman who does as she pleases, sells VERY old, dusty, unrotated stock (I bought an EXPIRED can of dog food the SAME day I came home to my dog cut), get lied to, and well, your dog bleeding from the neck.
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Rebecca G
**Once they have your money- Forget it** I will no longer be shopping at this store- I will go to Wal-Mart (Where they will except returns no questions asked) *I have been a customer of this store for many years- No Longer. -I bought my 5lb poodle a life jacket at the tune of $26.00 here, and I used it once and it ripped. I have had it for no longer than a week. Have my receipt and everything. I called the store (Spoke with the owner) and she said "Nope sorry cant return it" You will have to call the company. - Really? I have to call the company. I asked her "When I go to other stores if I have an issue with an item they return it" She said "I didnt sell it to you damaged and Im not returning it" Park Ave pets- Hope its worth the customer you just lost that buys dog food and supplies for many dogs every month- I will also spread the word to my friends and family what kind of customer service you get here. -
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Jon Bray
I cant say enough positive things about this establishment. Lisa and the rest of the crew are not only knowledgeable but truly love animals, their owners, and most importantly, our community. Each time I go in to buy a product she has helped make sure its a good fit for my dog and our activities, and would rather lose a sale than send me home with something I wont end up liking. The selection of food, toys, and treats are nothing short of the finest quality. Competitively priced compared to chains like Country Max and online retailers, plus I know that my money spent at Park Ave Pets is going to a company that is in this business for all the right reasons. And the self grooming stations are always clean and well stocked, and never once have I felt rushed. Keep up the good work!
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Dan Crandall
Every time I go to park ave pets, Lisa has what I need. She works hard to answer my questions efficiently and honestly. I know my pets are safest when I go here. I am treated so well there. I get everything I need for my betta fish, cockapoo, and two outdoor/indoor cats. Lisa and her employees are all the best in my opinion for rochester pet supplies and care. I have tried everywhere else around rochester and believe me, its not worth it. Prices are the same or less than other places too. But the best part is you know you will have a kind, patient and knowledgeable person to help you figure out everything you need to make your pet as safe, healthy and happy as possible. Thank you again for all park ave pets has provided for my family over the years. See you soon Lisa!
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Vica Keosaming
The store is welcoming, always has a variety of healthy treats and other essentials. The owner is extremely helpful with questions and is also very involved in the community. In the back of the store there is a grooming area, where you can have someone else groom your pet for you, or you can do it yourself at one of the stations for $15! Its an extremely convenient feature because all of the tools are available for use.
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A Private User
I live near that place, go there all the time for cat food :) The lady there always greets me when I enter. They always answer my question and usually have what I am asking for. They have the chicken soup dry food, and have a lot of healthy food for cats and dogs. My two kitties fur are extreamly soft thanks to this shop for providing what I need! :) I would recommend this shop to others who have pets. Thank you!
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Mary Lavin
The owner spent an enormous amount of time with me to make sure I was getting my growing pup the right harness. She patiently tried and adjusted 3 harnesses on my wiggly guy and told me the pros and cons of each one. I ended up buying two and her advice about them was spot on. I will be a regular customer. The chain stores have big sales...sometimes lower prices, but independent shops are local and personal. Love it!
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Lynne Sanchez-Fries
I really appreciate the selection and service. The store carries brands that Im not able to find at the bigger pet stores in the area and theres always someone nice to greet and help you, usually the owner who shows a genuine interest in your pets and consumer needs. This store is a real gem and Im usually able to park right out front on the street.
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Belinda Ball
Took my dog to get self groomed. They were very friendly and showed me where everything was and even gave him a treat when all was said and done. My dog who is very stubborn had slipped his collar and the groomer and Lisa assisted me on getting my dog the perfect collar. Plan on going back and taking my other dog as well.