Category: | Pet Store |
Address: | 2947 Monroe Ave, Rochester, NY 14618, USA |
Phone: | +1 585-242-0808 |
Site: | petsaversuperstore.com |
Rating: | 4.5 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
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Nick Dean
So Ive been in here many times to buy dog food and toys for my dog. I thought it would be nice to try out their dog grooming service. I called, they transferred me to the grooming department, and then I was greeted by an incredibly condescending lady. I have a large dog, I understand it takes a while but it was unnecessary for the conversation to go like this "oh thats not a dog I can just sneak in" , "well maybe you can call back when youve actually thought about this". Read that in an incredibly aggressive and annoyed tone and youve got the gist of it. I did not ask you to sneak him in, I merely asked the simple question "do you have any openings this afternoon" Dont worry Ill go spend the couple hundred dollars a month it takes to maintain and feed my dog somewhere else. Oh and Ill write this review so others know your level of service, oh and Ill probably tell all of my friends not to take their dogs there. Good job.
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John Smith
After adopting 2 kittens, I received 2 sets of coupons. Driving all the way out here was a waste of my time. They were out of the 20lb bag of cat litter that I wouldve gotten for free. I was willing to try this new litter and wouldve bought the 40lb bag. I was informed that the 2nd set of coupons I had was useless because I could only use one. Apon reaching the register I was made to fill out this paper of unneeded information. An employee then processed to take my coupon sheet and stamp...all of them? I was only buying the cat litter at that time and wasnt using any of the other coupons, I dont understand why they stamped all of them? There wasnt even a price on the 40lb bag. Confused and agitated, we left, not returning. What a waste of time.
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Nic Hammond
Their thing is, "we specialize in animals who are picky eaters," they said, and theyve lived up to it every bit. When we had a sick pup, we were trying anything we could to get her to eat, desperately, and they took unopened cans and even opened bags of food back without hesitating. Theyve been helpful with questions weve had about ingredients, theyre super friendly, and their selection is fantastic (unless youre looking for Alpo or the like... only good stuff here). Theyre the only store we go to for pet-supplies, and the dog washing stations in the back are worth it to not have to stoop over in the tub. Love PetSaver and recommend easily.
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Laura Howard
Ive never been in a pet store like PetSaver Healthy Pet Superstore. The customer service is top notch and the associates are extremely knowledgeable and helpful. They offer only the healthiest options for your pet and are up to date and educated on the most important way to feed your furry family member-- Raw food! Not only are prices reasonable, their generous loyalty program is always putting savings right back into your pocket. Also, the self-wash is so convenient and easy. Its the fastest (and most fun) way to clean your dirty dog Ive ever seen! The best part? Your pet is their VIP! They spoil every pet that comes to visit!
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Annabelle Kubrich
Once upon a time I adopted two parakeets from the store two months later they died of mites. I was sad and horrified I was watching them few weeks before they died and the others were just falling off and I could see all their skin and a bunch of black on them I asked my mom and she said she didnt know so she took them to the vet and the vet said they had mites. So take my advice and never ever ever ever ever ever ever ever adopt birds from here. If two birds had it then all the birds with us it would be infected in the cage.
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Drew Gramlich
Great staff, great discounts, a loyalty programs, a self wash for dogs that arent into tubs and they also offer organic options for owners who are interested. To the lady complaining about the staff member stamping all of her deals, it was to authenticate you adopted and can use all of those coupons, it wasnt saying they were used. I recently saved a dog just before the new year. We used all the deals in 2015 and they reminded us that we get a whole new set in 2016. Very knowledgeable and friendly staff.
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Douglas Waller
This is where I go for dog and cat food. The selection of accessories is generous and this location includes a pet wash in the back. They do have bird and rodent food and accessories to a degree but specialize primarily in dogs and cats. If you have reptiles, fish, or another exotic pet or pets you would have better luck elsewhere. They do have a reward program and staff are quick to offer friendly assistance.
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Sarah Long
I love this store. Amazing selection of healthy foods & treats for dogs & cats. A point reward system, adoption support for the humane society, and regular sales. Super helpful staff. Clean, organized stores. Been going here for years. Monroe & Ridge rd locations are both great. Two wishes: more "natural" squeaky toys & bring back bulk kitty litter.
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Elizabeth Strong
I am a proud employee [of this location.] I am honored to work with and for such helpful, hard-working and knowledgeable people! I also love the companys focus on "giving back" to the pet community via numerous event donations and volunteer opportunities, plus advocating "adopt, dont shop," which is demonstrated by our featuring available Lollypop animals.
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Mariah Stanton
The sales associates are always super friendly, and they are the most knowledgeable people about pets Ive ever met outside of a vets office! They know so much about all of the different food options. The store itself offers the best animal products rather than all of the cheap things that end up being bad for your pet.
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Inayah Cofer
I just went there for the first time today and was greeted by super friendly knowledgeable staff! Amazing healthy pet food options, and the only place around I could find chicken, duck, and turkey necks! Definitely worth the hour drive out and Ill definitely be returning! :)
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Carlos Antonio Richer
Staff is very knowledgable and eager to help you out in any way. Picked the best food, raw bone treats, training leash and head halter, and more. Self-wash in the back of the store has all you need but it closes an hour early than the store, so be mindful of that.
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Sam Jividen
Weve been here many times for our dog. I find their staff very friendly and their selection excellent. You can tell they put a lot of thought into the food and toys thy carry. They also have excellent rewards programs. Highly recommended!
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b stark
Delightful Staff. Excellent inventory. Diesel, our 220 lb. mastiff, enjoys his baths in their self serve tubs!!
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Aldo Argaman
Lethargic staff and the poorest customer service in town. Go elsewhere such as petsmart or Petco. I tried my best repeatedly to support this local business but it has big holes not to mention the value is not there.