Heinrich Chevrolet

Reviews 4

JA

jake jackson

Recently bought a 2014 Chevy Cruze from them - Went there because I was preapproved through one of my credit cards to get an auto loan with them - first issue I had - they put my credit application through SIX other banks as well - ALL of which hard pulled on my credit, without telling me they were going to be doing so - rather than just through the one I was already approved for. I made the mistake of telling them that I basically needed a car asap as I was starting a new job with a hefty commute and needed something more reliable than what I had. So yea, I got kind of screwed, they probally could have gotten the price of the car down a little bit further for me, but knew I wasnt in a position to be able to say much anyway. Then I purchased an extended warranty and a service plan for the car since I have TERRIBLE luck when it comes to mechanical issues - was driving the car home, and realized that there was a bit of a jerk in the transmission it seemed to be sliding a little bit or something of the kind when I was accelerating and "creeping" forward, as well as being in Drive and rolling BACKWARDS if I didnt have my foot on either the gas or the break - so if I was at a light and took my foot off the break to start to accelerate, the car would roll backwards, almost causing me to get into an accident TWICE - I called them, exactly a week after I purchased the vehicle, to inform them of this and to see what could be done - I was told nothing, they already fixed the Recall on the transmission - Recall? I was never informed of ANY recall or service being done on the vehicle, the service history report they gave me showed NOTHING of the sort on there - then they told me they didnt have any available service appointments for me to even bring it in to have it looked at. NEVER going back there again - I will be trading this car back in at another dealership when it comes time to, and I will taking my service to another dealer instead. one that operates on INTEGRITY and HONESTY. - also, when I called the other dealership to set up the service appointment she had no problem getting me in right away, said that they will look at it for free, and also informed me immediately that there are MULTIPLE recalls on my vehicle that are closed, but they may have been done incorrectly and that they will make sure it gets taken care of - ITS AS SIMPLE AS THAT !

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BR

Brittani McDowell

This was my first time buying a car and I was a little anxious about it! The original salesman was inconsistent one day I heard one thing and then the next day another...I had very little credit experience so I bought a used car and Paul Walker who is not even a sales associate there anymore assured me I had no worries and for the most part I liked my car except for the overwhelming smell of smoke it had in it and I am not a smoker (but I was optimistic) until 8 months after I took it back to be maitenanced and the mechanic told me I needed over a thousand dollars worth of work and that was just right then and there and I would need another five hundred on top of that..when I called Heinrich the lady was very nice..thats one thing they are is nice..Im not sure about honest! She said well maybe we can discount the parts and because I had already given over two hundred dollars they sent me a discount of a whopping nine dollars and then she says maybe I can get you into something newer!..Goodnews right? Wrong! She proceeds to tell me that the car that I originally payed 6,000 dollars for that at 24% interest rate I still owe over 6000 for it and wait it gets even better my car is not even worth 5000 dollars and I havent had it a year!!! So not only did they sell me a lemon to get me into anything newer I would need 1500 down though I have never been late on a payment! Ever! She never followed up with me because she knows as well as I do they screwed me! The Bank Manager then was the one who suggested the car..oh Ms. Britt your in good hands I have the perfect car for you! Yea right! And I originally did not want it but I got it due to needing a vehicle! Patience is a virtue and I regret this purchase I WILL NEVER recommend Heinrich to family or friends! It was the worst experience I have ever had! But the people are nice..even though they make a mockery out of hard working people who are trying to live within their means! They are in fact nice..Ba Humbug!!! If I could I would give zero stars! But thank you for the lesson learned!!!

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RU

Russel Scrufari

I purchased a 2001 Chevy Venture van from Heinrich Chevrolet in Lockport 16 years ago thanks to Charlie Heinrich who helped me get the financing I needed. I chose the Venture van to accommodate our growing family and couldnt have made a better choice. We drove my family in that van everywhere for school functions such as softball games and track meets, chorus and band concerts, musicals and dance recitals. We have so many memories of different events and everyone of them involved driving in the Venture van. It was a very dependable vehicle and always got us to our destination. Sadly however, 180,000 miles later, after driving two daughters back and forth to college in Oswego and Alfred, and driving to work all over Niagara and Erie county, and from Rochester to Jamestown, it was time to retire the old van. Last year, my wife and I went back to Heinrich Chevrolet, in Lockport, to get a car for her to drive. We were introduced to a wonderful salesman, Charlie McClure, who was very helpful in suggesting the right car within our budget and we purchased a 2011 Chevy Cruze for her. So when I wanted to replace my Venture van, I went again back to Heinrich Chevrolet and asked Charlie McClure for his recommendation. He was again very helpful and worked very hard to help me get the vehicle that was right for me at the price I could afford. Again, thanks to Charlie Heinrich and Charlie McClure, I was able to trade-in the Chevy Venture van and purchase a 2008 Hyundai Santa Fe. I just love driving my new SUV and am so thankful to all the staff at Heinrich Chevrolet for making it possible. I recommend anyone that is looking to lease or purchase a used or new vehicle to go to Heinrich Chevrolet for the best customer service in Lockport. They are AWESOME !!!

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Theresa Stayer

If there was a less then poor to very unsatisfactory I would have chosen it. First I dropped off my vehicle at 8a.m. for a very slow check in, understanding that people are new and it takes time to gather some efficiency I did not concern myself to much. At mid-day I received a phone call barely able to understand the individual who called me and he abruptly told me that they could not find anything wrong with my vehicle. Considering that I dropped it off because the passenger side of the vehicle was soaking wet I could not believe that they could not find anything wrong. In complete shock I said OK, and after hanging up I had to double check the caller ID just to make sure that the call came from Heinrick. Later in the day I received another call that they cleaned a hose and everything was fine. Upon picking up my vehicle no one explained the services that were completed to my vehicle or the findings, I was escorted to your very cranky cashier and while I was trying to read the services that were completed on my vehicle I was snapped at that she needed that paper work back. I went to my vehicle the passenger side of the vehicle was still soaking wet, seriously I brought it in for this reason and you could not attempt to dry it. I let that pass again but after leaving the lot only to turn the corner and have engine lights click on and no acceleration in my vehicle I turned around and brought it back. I am disappointed in the services to rectify this situation I will never return to this dealership.

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