Subaru of Dayton

Reviews 3

A

A Private User

Not sure what is going on over there. We love our new Legacy and had first oil change at 3,000 miles and everyone was helpful...car washed and cleaned. Second visit had a remote starter put in, really nice guy worked with us on our budget to get it installed, picked it up and asked another young service rep if our model has heaters in wipers....he said no, but then wasnt sure...was looking for a button to turn it on....found out later it is temperature sensor controlled....second oil change at 7,000 miles at this time....no problems. Made appointment to do our 15, 000 mile oil change, and maintainence check and got a really rude, arrogant and pushy service guy, Mike. He told us that the 7,500 mile oil change was just a ploy to let your car wear out and that way Subaru would sell more cars and that we should have it done at 3,000 all the time if we wanted it to last. He told us that it was probably the salesman that told us that because they get all the big commissions. Wow! He has issues! He was very rude to my wife, couldnt find our service record and told us we probably had our oil changed elsewhere because it wasnt in his records. When I talked to him later, he insisted again that oil change was to be at 3,000 not 7,500 and that he had 30 years as a mechanic and all the other mechanics agreed with him. However, when I asked for the manager, he changed his tune and said it was just his preference, and we could do what we wanted,, but hed change it at 3,000 miles. Now either he is completely right and Subaru and its manual are a farce or hes an insubordinate employee who doesnt believe in the cars they sell. This guy said hed only been there a month, but acted like he was the ultimate expert.....in any book....his attitude and his disagreement with the Subaru directions are definitely insubordinate. On top of this, he tried to tell us we were going to need nearly $400 worth of work done with this checkup. I did talk to the manager and she was very professional and thankful I had called. We will see how things go on Saturday, not looking forward to any confrontation. It just really confirmed our past experiences at dealership service centers, lack of honesty, overpriced parts and labor and selling things we dont need. Basically taking advantage of the customers they want to return to buy cars. Our usual mechanics have been at USA tire on Dorothy Lane....Subaru needs to send their guys up there to find out about real customer service and satisfaction. Weve had 8 new cars and those guys at USA have kept them running with hardly any major expense up to over 200,000 miles and they were still going strong when we sold them. I see other Subaru dealers have higher ratings in Fairborn....perhaps we will check that out until warranty runs out, then go back to our honest, faithful, helpful and dependable guys at USA Tire. +

MA

Malisa Blankenship

We visited Subaru of Dayton less than a month ago to check out their 2017 Foresters. They definitely lost a sale that day due to their general lack of interest in their customers, as well as the littered appearance inside the dealership itself. We went on to purchase a new Forester the following day at a retailer in Columbus. There was a staggering difference between our experience at each dealership. As we entered the facility we noticed the staff mustve had a carry-in day, as most of their lunches and trash from their meals were scattered all over. We met with our sales associate, who let us test drive two vehicles. We had little to no explanation of the details and features of each model. Each time we arrived back with the keys to return, our associate walked by us at least a dozen times, never pausing to take the keys, ask us how the drive went, or at least let us know he was busy with other customers and we could wait for him in a designated area. Any acknowledgement wouldve been great. When I asked for an trade-in appraisal, all that was done was the VIN number was taken down and our associate came back with a price. No walk around, no questions asked about extras I had added to my car, nothing but what I couldve done myself on Kelley Blue Book. As we left, we inquired about the online offer to receive a $25 Visa gift card for test driving a car at Subaru of Dayton. The response we got was that "the person who takes care of that is not in today". My fianceé called and emailed the dealership twice about it in the following weeks and got no response. To top it all off, the next day when we went to Columbus to eventually purchase a Forester, we received text messages from our associate at SoD asking if we had taken the keys of the last vehicle we had test driven. This was laughable. If one were to look back at any footage taken inside the dealership that day, after our last test drive, they would see us standing by a desk for 15-20 minutes, as our associate breezed by us several times without checking in with us, as we tried to return the keys. We were more than happy to get them out of our hands and promptly leave once we were acknowledged. I am very disappointed with the service we received at Subaru of Dayton, to say the least. If anyone is looking for a new vehicle, its worth the trip to be taken care of at an alternative Subaru Dealership.

ED

Edgar Allen Cabrera

UPDATE: They kept me informed as parts came in and made rescheduling painless. I was even 1 hour late for the second appointment and they accommodated. They even fixed the wiper switch issue that wouldve cost $150 from a competing dealer free of charge. As before, the service staffs hospitality was no less than stellar. Will return in the near future. So far... Booked a service appointment a week ago through their website. Detailed what I was looking for, but I had to repeat everything and no one seemed to check to make sure they can do any of them. Here are the details: 1) specifically requested recall wqd40. The main reason Im coming in and everything else is secondary. When Ive called before, they said they could do it and only needed to download the software. I specified that another dealer said they couldnt do it because its California recall, but they insisted they could. Now it seems they have to order a part that they dont have on hand-- so Ill have to come back another time. 2) specified curt hitch installation had to carry hitch into car because no one bothered to let me know they couldnt do it beforehand. 3) interior detailing - they didnt make sure they were staffed to do it. 4) rattling in undercarriage. Turned out to be recall related to heat shield so no charge 5) adjustable wiper controls. I was going to get this fixed in Wagner as their price is better, but since I was already coming in for this I added it to the list. I didnt want it done unless the higher priority ones are done. I declined the $280 cost to fix, but theyre charging me $90 diagnostic fee. Which theyll credit if I return to fix. The quotes fee in January was $80. 6) rear wiper blade refill. An afterthought and I didnt need it but they did it for $20. Overall its $100+ for things I wouldnt have come in for. 2-star Rating isnt the minimum due to friendly staff--the girl in the service front desk who seemed to try to accommodate and the shuttle driver; however they need to fix their information flow and business processes. I havent seen the final damage, so this may get higher or lower after I pick up my vehicle.