Bill Talley Ford

Reviews 4

WI

William Harris

8/01/17 Good Morning, My name is William and Anna Harris. Most times letters are written to complain But, this is Not the case with this letter. I wish to share with you the Wonderful, Professional, Superb and polite Customer Service we have ever experienced in dealing with a car dealership in the purchase of a vehicle on 7/31/2017. We were looking for a car for my daughter to replace our 2000 Saturn LS2 that has over 140,000. As soon as we got there we were welcomed and made to feel right at home. It had a feeling of the place to be. From the moment we walked in, every one was polite professional and made us feel welcome and wanted. Our Sales Associate was Rashad Taylor. He was kind courtious, polite, and a professional young man I have had the pleasure of working with. He is definitely a great asset to your company. He made sure we were comfortable and he was through in every thing he did. Even after he was off he stayed with us to make sure everything went right and he even washed the vehicle while we were waiting as the normal person who does this had several cars to do. I had spoken to Rachel Martin on the phone and she verified the vehicle was there and available. She was also very polite and professional. When we arrived the car was pulled to the front by the show room with tags on it ready for us to test drive. I will also say Joey, the finance manager, was also fantastic professional and another great asset to your dealership. I will tell you that earlier in the day we went to Haley Ford and had the worst experience in our lives. The vehicles they said they had were not ready when we got there. One was not available due to being told to another dealer earlier in the week, one was missing an oil pan used on another car and a third unit was shown on line for sale and once we got there were told it was not for sale as they had not reviewed the vehicle. The car they wanted to sell had water in the headlight, dented, scratched, dirty and smelled like an ash tray If it were not for Bill Talley Ford I would not have seen what true customer service is from a car dealer. In my 55 years I have bought a few cars and can honestly say this is the best experience we have had and will certainly keep Bill Talley Ford at the top of our list. I am going to tell everyone I can about this fantastic experience we have had. You should be proud of these representatives of your company. I hope you will share this letter with everyone and congratulate Rashad, Joey and Rachel. Thank you from a new customer for life. Sincerly William and Anna Harris

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James P

Im completing shocked and dissatisfied with the service that I was recently provided at Bill Tally Ford. I dropped my vehicle off last Tuesday night for a schedule repair on Wednesday. I called Wednesday morning and afternoon regarding the status of my vehicle and was told be the Service Adviser Lisa that a technician was inspecting my vehicle. To my surprise, my vehicle diagnostic was not completed until Thursday evening after 4:30 pm. I received a call Friday afternoon from Lisa advising me of the cost of the repairs. I have an after market warranty so we discussed the payment that I would be responsible for. She then told me that she needed to order a part for my repair and the part would not be in until Monday. REALLY!!! Im pretty upset at this point, I dropped my vehicle off on Tuesday for a scheduled appointment for Wednesday! I received a call on Monday the following week at 5:52 pm from Lisa, She left a voice stating that my vehicle was ready and that theyre contacting my warranty company for payment. REALLY its 5:52 PM!!! Even if they receive payment I would not have been able to pick up my vehicle before that closed at 6:00 pm I feel as though the individuals that are in charged of the service department really do not value nor respect there customers. I spoke with the Service Manager Kristin and express my dissatisfaction. She stated that should look into the matter and call me back. I received a call back from Kristin later that day, she recapped my concern and then stated that "they (Bill Tally Ford) did me a FAVOR by accepting my Warranty plan and that she could have decline my warranty payment and charged me directly for the repair to my vehicle (DID SHE REALLY JUST SAY that?!!!! SHE DID ME A FAVOR!!). I find it very have to comprehend how someone who says they are manager would tell a customer that she did them a FAVOR. My warranty company paid you, I paid you, Where is the FAVOR? I will no longer be a customer of Bill Tally Ford, you do not treat anyone like this! Thank you Kristin for doing me a FAVOR!

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Ted Abernathy

Dear Mr. Talley, Thought I would write you a note in regard to my visit today at William Talley Ford Service Department. I could call you but I wanted this to go in writing so you could share it with you General Manager or whomever. Overall, the visit was excellent. I was greeted when I entered the office, Agent Crystal was helping another customer; however, she recognized my presence and said, "Good morning, we will be with you shortly." At that moment, Lisa Mayes, arrived back at her desk and again welcomed me to Bill Talley Ford. She was extremely attentive to my needs, but more important, to what my Ford Explorer needed. She completed the paper work and invited me to wait in the Customer Lounge area. The Lounge is well done and extremely comfortable; however, the most impressive thing was the care of the customer by your staff. An lady with white hair, replenished the water refrigerator, cleaned the area and departed. I retrieved a bottle of water from the refrigerator and shortly thereafter the lady returned and said, "Oh Sir, did you get a cold bottle because I just refilled the cabinet." Impressive, she did not have to say a word, but her concern for me as customer was obvious making sure that I did not have warm water. As I waited, another lady approached me and ask for my name. I told her and she said, "Thank you, I like to keep track of my customers that are waiting." When my vehicle was ready, the mechanic Alan, came out and told me my car was ready and then proceeded to tell me what was wrong with my car, that is was fixed, and after checking the car over, all was well. Again, very impressive. Please thank your staff for me, their attitudes and responsiveness made the wait go quickly. A "hard to impress" totally satisfied Bill Talley Ford Customer, Ted Abernathy

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Kristin Kondakor

I have had nothing but issues with all of my 2016 f350s. I cannot comment on their sales team since I purchased the truck from someone else. I took one truck in for warranty work at 22k miles to Bill Talley, I had no issues with the service team nor the mechanics at Bill Talley, Crystal and Matt were both great. The one person I had an issue with was Christine McGolden, the service manager . She is extremely rude, disrespectful and down right nasty. Ive had many warrantable issues with trucks at Bill Talley and bragged about what great service they have until now. I had another 2016 go to richmond ford lincoln, at 10k miles. That of which did not get warrantied and it should have. I argued it, and only had to end up paying 1000 dollars. None the less, this lady brings this informatiom up to me stating the ford area manager called her and warned her about me. Seriously woman? I bought 200,000k worth of vehicles from ford, and they all have issues. I asked her for the ford area managers name and number as I would have liked to speak with him/her myself. She said she would never give out his information to deal with a customer like me. So much more to her but I do not have all night to type. After reviewing the google reviews, looks like another gentlemen had a issue with her too, stating she did him a favor for covering the parts under warranty. But then tells me ford corporate makes the decision, bs the dealer does. Bill talley way to really upset a customer that has been a ford buyer and currenty owns 5 f350s. That of which will not be coming back to you for warrantable or non warrantable repairs or sales. This lady is far from professional. I would be appaulled to have someone like that working for my company.

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