Category: | Ford Dealer |
Address: | 1636 Dogwood Dr SE, Conyers, GA 30013, USA |
Phone: | +1 770-922-2700 |
Site: | courtesyfordconyers.com |
Rating: | 4.5 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM Closed |
MA
Marquettia Craig
No one has contacted me to discuss the matter below, in which Ive emailed, called, and left voicemails YET!! So far Ive be transferred, but its never to the person I asked to speak with. I want to speak to the Used car sales Manager. It was confirmed by the operator that person is Jamal Jenks. Read about my experience below. I would appreciate the opportunity in speaking with you or the used car sales manager. Please forward this email. As I said before, I became a customer of Courtesy Ford in mid November 2015. At that time, I got financed for a 2013 Ford Escape. A friend who had recently purchased a vehicle from here informed me that this would be my solution to my non-stop car troubles. Unfortunately, that has not been the case for me. In my case, I had to bring my vehicle back for a check engine light within a few days of driving off the lot. At that time, they provided a loaner and I left my vehicle with the service dept overnight. I trusted in your mechanics and the service dept that my sense of security while driving was resolved, only to see the check engine light appear again by the 1st of March along with noticeable driving issues, such as noise, sputtering and the vehicle cutting off several times while driving. I immediately called the service dept, explained the issue and was told to bring it in. I brought it in that Saturday, at which time I was told that there were not enough techs, and I would have to leave it again, but they were not going to provide me a loaner. At that time, I had no one to transport me back home nor do I have another vehicle. Now of course, by this time my Escape is out of warranty. Not sure if that was the reason for the short, curt tone from the service dept, along with no concern that I explained the vehicle was shutting off the entire drive there. However, I had to make do, being that its my only vehicle, by putting the vehicle in park and pumping the gas each time I had to come to a complete stop so that it would not shut off. I now have the vehicle in the service center, checked it in with Robert, who had no problem letting me know that the cost to fix my Escape is $2,720.86. Now, either I gave the service dept too much credit in their initial ability to detect and resolve the issues with the vehicle back in November, or I have no choice but to think that I was deliberately played, giving me a false sense of security. The only maintenance that I should be getting done at this time is basic maintenance such as a oil change. So yes, I would like to discuss with management why I do not trust in the term "courtesy" with this dealership. It has been one issue after the next with this vehicle that I agreed to pay a note of $486.49, I was looking at this as a opportunity to improve my credit, not to be played out of more money in maintenance that should have taken care of before I ever got in the vehicle, and definitely should have been resolved when I first brought it back to the service center while it was under warranty.
JE
Jean-Claude Corcoran
Dropped my truck off for swapping back to my brand new stock wheels from my aftermarket wheels, an alignment and an oil change. When I got back in my truck, I inspected for any obvious damage and saw a brand new and large scratch on the lower front of the drivers leather seat. I ask the rep to come look at it and his response was to deny they did it(without first asking the multiple people that worked on it) and scoffed with a curt, "I dont even know how we would do this." And then he ask me how I would even find it as if it was super hidden or something impossible to see. -its a 24k mile $64000 truck, I always check for obvious damage and the damage is an eye sore that was the first thing I saw when I looked. My main concern was to draw attention to the damage in case a reasonable repair could not be made and I decided to want something more substantial done. I was not asking for anything in particular at the time but I got the cold shoulder on what was clearly new damage to an expensive vehicle(new leather scratches do not have the aging/oils/dirt/wear of the leather around it...it will look fresh). The conversation ended with him walking off, not bothering to apologize for any inconvenience and acting like I was wasting his time. I got the joy of finding out almost immediately that the alignment job was not on-point....it pulls to the left. In the end I believe Courtesy Ford in Conyers is not worth my money. I would rather spend more having a good alignment done right the first time and to not have to deal with a disingenuous service rep. The sad thing is that I dont expect perfection. I can work with an alignment being a little off and having it addressed. I am not perfect and I dont hold anyone to a higher standard. But the attitude of the rep after they scratched my leather coupled with the fact the damage occurred at their fault and the job I paid for was poorly done is enough for me to recognize this is not the place for me. They didnt burn my truck down so that is worth 2 stars.
SI
Sirah Ndolo
I bought a Jeep Wrangler 4 Door 70th Anniversary from the Ford Store and my sales representative was Tony Goudy. The best part of my buying experience was when I pulled it off of the lot. A day later, I noticed an intense jerking sensation when driving it on a small road trip with friends. I then returned it to the dealership the next day and they kept it for a week, stating that it was a sensor problem. Had I known what I know now, I would have used that as my opportunity to get out and run while I could. A week and a half after getting the vehicle back, I noticed a slight bumping sensation coming from the rear when I would come to a stop. It feels similar to anither car hitting you from the back. The issues does not occur constantly, but when it occurs it is quite noticeable. I have taken the Jeep back to be fixed at both the Courtresy Ford and Jeep Store but neither has been able to fix the issue. And though I have had 3 separate technicians feel the sensation I described to them while I chauffeured them around, they all said they cannot determine what it could be or even offer an educated guess. Now the salesman that sold it too me just wants to talk about trading it in and no one seems to care about my issue. This place does not care about the customer. They care about the money and once they get yours, just hope the car you got has no issues because if it does, they wont be trying to help you any time soon. Theyll be pointing so many fingers at each other itll leave your head spinning and in the end you may sadly find, none of them really want to help. They just want you to go away. This was my first car buying experience, and if I had to do it all over again, I would NOT give my money to Courtesy. Ive had more people smile in my face and tell me theyll do the best they can, than I may have ever had in my life. And still, as my car sits in the Courtresy Jeep Mechanic shop at this very moment, Im being told, theres nothing they can do. How is that for Courtesy?