Graff Chevrolet Okemos

Category:	Chevrolet Dealer
Address:	1748 W Grand River Ave, Okemos, MI 48864, USA
Phone:	+1 517-349-8300
Site:	graffokemosgm.com
Rating:	4.1
Working:	8:30AM–8PM 8:30AM–6PM 8:30AM–6PM 8:30AM–8PM 8:30AM–6PM 9AM–3PM Closed

Location

Photos 100

Reviews 5

PJ Mulford

I took my vehicle in for a repair to the collision shop. I was told at the appointment that it would be a 7 business day repair. However as the 5th business day came and went and there was no contact from the dealership on the status of the repair I called for one. At that time I was informed that it would be closer to the end of the week for the repairs to be finished. I relented and waited. As this time drew near, I had not heard anything from the dealership again. So I called and then was told that there was a second claim that had come in for the vehicle. This was not the case. There was a second claim on my policy but that was on our second vehicle. I was understandably upset but due to the fact that the other claim was already in progress I could do nothing. I then contacted the insurance company who informed me that they would contact the dealership and inform them that there is only two claims one per vehicle on the policy. The adjuster then called me back and informed me that they (Graff) would have to be responsible for the repair and that I was not responsible for the deductible. So after more than two weeks I finally got my vehicle back, and at the time of pick-up I was asked if I would like to take care of the deductible for the second claim. I informed them that I would if the insurance company informed me that I needed to but would let Graff and the Insurance company figure it out. Overall, the experiences that I have had with this dealership have been positive. However, this experience has made me question if it is the right dealership to use in the future. It is not a convenient shop to get to and the collision shop in particular is way out of my way. I would not recommend them at all.

Teresa Cuellar

I bought a used 2012 Equinox, August of 2014 I bought the Equinox with 37,354 miles on it. I was told I would have a peace of MIND for 2 years. Well.. let me break it down and tell EVERYONE HOW GRAFF CHEVROLET pretty much took advantage of a first time buyer. When I purchased the Equinox I was offered an extended warranty. When your making a purchase typically your figure well the vehicle is not that old I should still have factory warranty. Well that is not the case I was never told or even given a paper stating that the Equinox no longer had factory warranty(BUMPER TO BUMPER). The warranty expired at 36,000 miles, NOW my outer tie rod has gone bad. I go back so I can have PEACE OF MIND and come to find out they will not cover anything Peace of MIND is only for OIL changes. NOW that I am demanding to see a document with my signature stating i accepted the Equinox with no factory warranty(BUMPER TO BUMPER). WELL... yea i never signed a document like that. All they state is that my vehicle has warranty just not BUMPER to BUMPER. I Spoke to GM and they are also giving me the run around. I have attempted to see if I could find DEALERSHIP OWNER information and none can be FOUND. OH and to put the icing on the cake!! The dealer who sold me the vehicle NO LONGER WORKS there! imagine that.. SO now further action will be taken in the matter but I hope my experience an help other first time buyers and also give light to the issue of factory and extended warranties.

Jeremiah Murray

I will start off by saying my sales person Steve was great. I have bought to trucks from him now and he has taken care of me both times. Now... The service department and used car management is another story... I owned this new/used truck for just under 30 days and a sensor went out on it almost leaving me stranded 50 miles from home. Next day I take the truck in, pay $76.00 for the service writer to pull the fault code off the truck. told me they would call me with the diag info so I headed home. about an hour or so later I get a call from the service writer telling me it will cost me $450.00 for the repairs and he recommends another service to go along with it for another $100.00. I was ticked! I went in to get my truck and asked if there was anything that could be done for me and they said no, sorry truck was as is... I havent even drove 1800 miles! So I take the truck home, call Shaheen and find the part brand new is $47.00 and the labor book says one hour to replace... so graff wants $400 for this simple fix? No! What graff wants to do is screw its customers! I will get the fake peace of mind oil changes because it is free.. after that I will never return to this dealership and I will make sure everyone I know does not use this chevy dealership!

Dan Ramos

On the car sales side, I was treated well by Patti. On the service side not so well. When I purchased my jeep I got the free maintenence for two years. Like with all the vehicles at Graff. Every time I get the oil change and tire rotation. I am treated way different than the "paying" customers. I listen and watch how other service customers are treated. Greeted with a smile. They are walked out to service area. Every time I go in they push me out the door. They dont even hold the door open for me. My lugs were over tightened. So they couldnt rotate tires. I called service manager and he had new ones put on. Thing he didnt tell me was they werent the solid lugs they were just caps!! I have now lost 8 "caps." The two gentlemen that waited on me just blew me off. They gave me a price of $160 for new "solid" lugs. Why should I pay for their mistake. If not for the free maintenance I would not go to Graff for service. Again the car sales side was a good experience but certainly NOT the service. Update: was told that the service manager would call me about my lugs. Here it is the next day almost noon....NO CALL YET. THANKS FOR NOT CALLING ME BACK. This just proves my point that you have to spend money in order to be a "customer."

Debra Diefenthaler

Just another con artist service story for me. On the phone they were all promises to replace my fuel pump module in accordance with the GM Special Coverage Service Bulletin No: 12191. Once my car was in the shop and I wouldnt spend an additional $572 on other repairs they refused to perform the mandated Special Service Bulletin repair. I took all the steps the bulletin informed the consumer to do and after I said "No" to additional repair fees, Graff refused to perform the GM issued safety repair and violated their procedures of the Service Bulletin. Service repairman "Tom" even went as far as to say his Manager contacted GM and they were instructed NOT to perform the service. (What?) The only thing Graff did do is try to charge me an additional $92 diagnostic fee that I was never informed of, signed for or verbally authorized. This resulted in another unpleasant phone confrontation that a department of 30 co-associates had to be subjected to. All I can do is spread my extremely negative Graff experience with the other 2000 Jackson National employees I work with and try to forwarn the consumers who read reviews. It was a really bad experience that I do not care to repeat. Huge lesson learned. Thanks Graff.