Sears

Category:	Department Store
Address:	6000 North Point Cir, Alpharetta, GA 30022, USA
Phone:	+1 770-667-6700
Site:	sears.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 38

Reviews 14

L Gar

Bought a washing machine, paid for it in full. scheduled for delivery on thursday. it arrives damaged. delivery guy on hold with customer service for over 15 mins. CS said they will give me $30 credit for the damaged machine which I paid full price. I said no and reschedule to Mon but in the morning because I work.. they said okay I will put it in the notes and make sure you have a morning delivery. I get a call sunday night they will deliver machine between 3-5 pm monday. I waitied 12 mins on customer service. Tell her what happen and that I will not be home and had asked her to schedule for the morning.. she says okay you are scheduled for mon morning but i cant guarantee they will come what?!?!? So I get a call 7:30 am from sears (which is not sears they are an independent company) driver and confirms delivery between 3 an 5 today,, NEVER buy from sears and use their delivery service, its not worth the headache!!! Going to get my money back!!!

aessynce simmons

Im a former employee and I can tell you first hand these managers at this store dont know the back door from the front. Lets start with the manager from hardlines, I called on the phone and he was very matter of fact in rushing me off the line and telling me to call back and then said, "Bye." I dont understand managers saying "bye" to the person on the other end of the line... thats unprofessional. We havent had sex before, so dont speak to me that way. Secondly, who would want to call a department store in the first place!!! The goal should be to solve the problem the first time to avoid me calling back... not keep telling me to call back. What sense does that make?! As for in store... the lines are too long, the ac not turned on high enough, and too many non English speaking cashiers trying to swindle you into trying to get a credit card. New management would be greatly appreciated.

Steve Jarrett

Sears in home warranty repair service worst customer service ever scheduled apt for repair under warranty and never showed never called my wife and I spent almost 3 grand on a kenmore elite fridge and now we get back door alley customer service they either wont show up or wont return my calls this company is horrible!..

Jo McKeown

Got great friendly service from Patrick in the Tools Dept. Sears still seems to have knowledgeable, available people in this section and Craftsman tools are still high quality.

Dave Roselius

Poster child for dieing brick & mortar stores... the "help" could not have cared less. Too bad, this place was interested at one point.

michelle arzate

Bought a home theater system the other day open it up just for it to be missing everything except the speakers.

jon harris

Wow clean your changing rooms that was nasty. Walked out and did not even try on what I was looking at

WoofSkout

People complain too much. I like it here. Everything is wonderful. Help is great.

Stephen Cosby

Good service, prices and the only local place to get Craftsman tools.

Casey McWright

The staff is very knowledgeable on products offered in store.