Rosen Kia Milwaukee

Reviews 3

LT

Lt Darkstar

Rosen Kias employees are dumber than a box of rocks. Update: 7/22: Receiving more harassing calls, this time they are blaming a "3rd party". After many unanswered complaints, I asked via live chat for an email from their CEO. Well a rather rude and uneducated manager (Rico Rono) ignored my request and harassed my phone himself because he apparently is unable to understand what the word EMAIL means. They obviously WANT to be sued for harassment. Submitted another FCC complaint. Update 6/30: After Renee Louis (manager) promised me no further contact (including promotions), Rosen decided to flood my phone number with 4 phone calls in a row for some sales promotion. Not only did they lie to me about contacting me again, but they BROKE THE LAW and harassed my phone illegally. I am now filing with the FCC and BBB and will possibly need to take out a restraining order against them. Update 6/15: I had to update my review to 1 stars after recently asking for a very SIMPLE quote regarding installing a phone mount of all things. They first never got back to me after I filled the form out, so i got in live chat and asked them why and that they need to contact me. I get an email from a random yahoo address not identifying themselves saying they were from a "service department" and not from what dealership. I of course asked them to identify themselves but they didnt, this "Chris" just asked me what I wanted. Listen Rosen, If you cant even use professional emails or identify yourselves do you think Im going to give you my business? Nor did I ever ask you to call me while I was gone to lunch! I THINK NOT! How stupid and unprofessional of this place. In my visit to the Kia repair department they have shown the extremes of being very bad and very good all in the same visit.. I needed a new window motor but they didnt order it like they should have so they ended up having to "rush order" it for me because I was getting a bit pissed about the fact that they fell down on the job with getting my part. But they were good in that they screwed in my interior door insert panels which were falling out (and previously told me the only way they could fix them was full expensive replacement - guess that wasnt true since they DID fix them with a screw and washer) and they did that free of charge as well as fixed my brake light free which was nice. Then I find out that they didnt disable the faulty window motor (like they SHOULD have) and the window goes half way down when we got there at night to drop the car off for the next day, since it was RAINING I had to put plastic and tape up the open window! Then I couldnt find the key drop off slot which is well HIDDEN on the Nissan side. So they showed both good positives and terrible negatives in just one visit... not sure what to make of them.

PA

patricia shez

After owning Toyotas since 1990, subsequently being dissapointed in their workmanship as of late and the particular West Allis dealership that I frequent, I decided it was time to try another automobile brand. I didnt take this lightly; after all, I have vocally cheerleaded Toyota since 1990. That has changed. I read in the 2012 Consumer Reports that the Nissan Versa was a very good automobile and I decided in November 2012 to try it. I walked into the Rosen dealership and was immediately taken care of; everyone was VERY helpful and seeing to it that I meet up with my salesperson, Madelyn Newman, whom I arranged a meeting (last minute, may I add) via the Nissan website. I felt Madelyn was totally professional, understanding and very, very accommodating to work with me with the purchase of a Nissan Versa. I explained I was going to surprise my daughter with a graduation present of the Versa, and told Madelyn how I wanted to go about surprising my daughter. I met Jeff Rosen who was so wonderful to talk with, and after discussing with me whether to sell my old vehicle or trade it in into Rosen, Jeff and Madelyn negotiated a price that was very acceptable for my 2001 Toyota Rav4. Madelyn then processed the paperwork, located the Onyx blue Versa I was looking for, called me immediately when she found it, and the rest is Rosen history. I really, really, REALLY appreciate the unpretentiousness of this dealership. As I have stated, I have been a LOYAL Toyota owner and have only dealt with a large dealership in West Allis, Wisconsin since 1990. This Toyota dealership has disappointed me, i.e., feeling like a tiny cog in a wheel in their operation and too many other issues that I wont go into. This is a "I LOVE ROSEN REVIEW!" Rosen has a very customer-oriented mindset. Works for me! I, as a customer, feel like Im important there. I believe one should, with buying a car; a very big purchase. Madelyn provided me with excellent customer service. Jeff Rosen came out personally to see me during the sales process. E. Fejzoski went through the financing with me when I picked up the Versa. Madelyn thoroughly went over the car with me, and before I drove away, had a checklist to go through to make sure I knew the cars bells and whistles. I also wanted bumper side strips put on the car; that was handled in the most timely manner of one week (from ordering the part, to having the service person apply them to the car - in a shocking short amount of time - 20 minutes!!!). All in all, just an amazing car buying experience! When my other Toyotas time is up, I am DEFINITELY heading back to Rosen for another Nissan! I hope its soon!

ED

Ed Heyward

To Jim Rosen, We wish to address this to you directly. My wife and I have been shopping for a car. In doing so we have done a lot of internet searching. One search came up with your dealership that had a car (Ford Fusion) within the year and price range we were looking for. My wife called to make sure it was still available and set up a time to look it over and take it for a test drive. We were assured that the car would be ready and waiting. When we got to your dealership we were met and treated like total strangers just off the street. Nobody in your employment had any idea who we were or what car we came to look at. We were asked to wait, which you should really try to avoid having your customers do. All your salesmen were preoccupied with their phones and from where I was standing I didnt see much car selling information on any screen. There was one salesman who was flying around your show room and lot trying to take care of several customers and briefly spoke to us. When we explained why we were there he did his best to help us along with all the other customers he was waiting on. All this time your other salesmen were either preoccupied with each other or on their phones. Your one busy salesman asked one of your other salesman who was talking to another salesman and comparing phone screens to go with him to your other dealership across the street and bring the car over. The salesman who was asked to help simply said no and would not go. Your only busy salesman then drove across the street only to return and tell us "sorry but it was just sold". We had been at your dealership for close to an hour by now. An hour wait for a scheduled appointment. Our point to you: We drove over 1 1/4 hours one way to get to your dealership. We were treated with total indifference by all but one of your staff. The car we came to look at had been sold 2 days prior to us scheduling to to see it. Mr. Rosen, how the hell do you expect to stay competitive with piss poor communications and the majority of your salesmen not much better. We purposely left out names here because you need to do some on site observations. We will not be back.