Category: | Car Dealer |
Address: | 5727 S 27th St, Milwaukee, WI 53221, USA |
Phone: | +1 414-281-3100 |
Site: | donjacobstoyota.com |
Rating: | 4.1 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–5PM Closed |
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Santos Olmo
GREAT A customer service while you are on the market for a vehicle, once thats done if you happen to say, get into an accident and need help...not really the place to seek for it. We purchased a brand new 2017 Camry XSE, someone crashed into my wife with my 3 yr old daughter inside, when it was time to call and get information regarding the car and she couldnt find it, hey lets call the dealer where we purchased the car from, spoke to a manager who told her, you should have the information, she did, but she had a concussion, but who cares, not their problem. Well we decided to give the dealer another chance (Don Jacobs in 27th Street) and of course, we cant give you a better deal, this car has better stuff. My wife got emotional, because the very papers she was told they didnt have when she called after the accident, now magically appeared within 5 minutes....MAGICAL!!! and of course now they think we are being emotional, because we want charity. So Mr Manager who "wanted to make sure we stayed in his backyard when purchasing a vehicle, because of course he cares, now all of a sudden is able 2 print the paperwork that "my wife should of had"; then he has the nerve to ask where I was when she couldnt find her paperwork, working, some of us do that. Then all he says, well.your telling me we have bad customer service, but you are back...yes to fill out the paperwork that needed to be filled out, which when my wife asked a question about, well thats not my area of expertise, so I am going to.get someone who can help... (by the way thanks Tracy- in finance for being kind and compassionate and David for the follow up email to my wife after the wonderful experience yesterday); He had the nerve to say that he didnt know who she spoke with....you Mr SJ. The same one that told me personally when I called upset, because my wife was getting the run around after we bought a brand new vehicle and got the run around after almost dying in a car accident; YOU said that I could call if we needed something..My wife and her family have been with Toyota since she was 18: they have bought and paid in FULL x 6 cars, from other Toyota dealers, but needles to say it was a Toyota. So yeah, GREAT customer service while on the market to buy a car, but in your time of need, after a car accident, with your 3 year old daughter and suffering a concussion, screw you, not our problem. So yeah "0" for compassion and +10 for neglecting a FAITHFUL Toyota customer, who thanks to this lovely experience will either switch brands of cars or perhaps take their business outside of your backyard. This will fall on deaf ears and we will take our business elsewhere, but hopefully someone benefits from my whining and ranting. Thanks Mr Manager for the GREAT experience, at least at the beginning .... (me being sarcastic in case you didnt notice, because, you know, its not your area of expertise and all). No worries as far as I am concerned we are done doing business/thinking of doing business at your dealer and I will make sure to share our lovely experience with any friend who perhaps may be considering purchasing a vehicle at your location. Good customer service means being cordial and helpful even after the purchase has been completed, its called follow thru, this is what keeps me coming to your business, but I guess maybe perhaps that is not your area of expertise either Mr Manager. 07/24/2017- (07:24PM) Really not much to discuss. Perhaps a little more sympathy and corteousness from your manager on site and not having ask my wife where i was when she was looking for her paperwork ans couldnt find it. Treat people in a respectful manner whether we are buying a car for the first time or calling to get help. Its kind of sad that i drove 30 minutes across town to another dealer a d was treated more cordially. As far as my family, friends and anyone that I can voice my opinion to about this specific dealer, we are done.
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Whitney S
I purchased and 05 corolla with 88,537 miles in August of 2010 and Eddie Reyes was my salesman, Everything went very well and Eddie was awesome. A week after the purchase I took the car to get inspected by import minded who informed me that I had two wheels out of balance and warped rotors. About two weeks later the check engine light came on, I am mechanically inclined so I plugged in my code reader and got the code, P0138, and called Eddie. He talked to Ron Huber, His sales manager, who said he would cover half. I was not happy with that since I had just purchased the car and already had two other small problems. I called Ron later and spoke to him, he didnt want to do much until he heard that I purchased a warranty. I told him I would change the rotors but I wanted them to change the o2 sensor out. He told me he had to check with service and would give me a call back. I didnt hear anything so when I called the next day he wasnt in, then I called everyday for four days and not a single call returned. By Wednesday the next week I was angry and called back and was given the Field operations manager who got back to me within an hour and said he wanted to check and make sure it was covered. Scott called back the next day and told me just to call and make an appointment and that everything would be taken care of. I dont care for Ron much and think that he is an arrogant jerk but Eddie and Scott were both completely cool. Once you have a minor conflict with a company and they are prompt to correct the situation it makes you a more loyal customer. I will return as a customer and do appreciate Scott and Eddies kindness and loyalty to their customers. From the whole experience I have learned two things: get a prepurchase inspection and fight for what you believe in. Warped Rotors and out of balance tires are common problems with cars but should have been repaired before my purchase and I should have had it inspected before I bought it but that is all in the past and I am satisfied with my car.
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A Private User
I was just shopping around for a new car and decided to stop in Don Jacobs. Bad idea! First it was very difficult to find a salesman, when i did i wished i had found a different one!!! This salesman mentioned SEVERAL times that he was the #1 car salesman in the midwest..not a good sales pitch. I found a car that i wanted to test drive he said to wait by the building and he would pull the car up. I didnt think much about but it but it was taking him a while. I then saw the car with the hood up and the salesman walking through the parking lot with a battery. When he brought the car up he said that he needed to move around several cars in the lot to get this one out and that is what took him so long..oh really did ya? When we got into the car it had no gas so we went to the gas station where he told me not to turn the car off..wonder why? The car was "on sale" this day. I had just started looking so i said i would think about it and let him know. I came back the following weekend. The car was no longer "on sale" by this pt. Unfortunately the same salesman found me. He did not seem to remember me though. He pretended like he did and kept quoting on things I had never said. He then told me that the sticker price was what they paid for the car and he could not go any lower on the price. I then refreshed his memory that it was on sale last week. He then fumbled over his words and said no way that car would priced that low. I had the print out in my purse but was done dealing with him and his lies so I left. I had found a newer, cleaner model with less miles for a better price at Hall in Brookfield. Which was a much better expierience I had the best salesman- he may have not been #1 in the midwest but he got the sale!!