Kodak Lens by Dr. Tavel

Category:	Doctor
Address:	3536 W 86th St, Indianapolis, IN 46268, USA
Phone:	+1 317-876-9611
Site:	drtavel.com
Rating:	3.5
Working:	9AM–8PM 9AM–6PM 9AM–6PM 8AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 25

Reviews 23

hahahaha hahajaja

Never again will I go to this place. The staff was unprofessional, way to many people staffed for a shop that small. Employees sitting at the computers scrolling thru pages of the lastest fashions. Only certain employees knew how to work the system and give proper information. It took 4 employees to get me set up in the system, YES four people sitting around ONE computer. Upon entering the shop I had to stop to see who was going to help me. I was not greeted and the ladies were lounging around talking about their evening activities. Lets not talk about all the appointments that they have booked just to come in there and wait another 30/40 mins just to be seen. Whom ever that chick was I talked to just let me know that I just got my money taken, and wasnt even offered an option to fix what was wrong. BEWARE of this place, before they have you or your kids walking around not being able to see. Your better off going to walmart, at least they will try and fix their work. I didnt even want to give 1 star, this place deserves none. Thanks dr.tavels, for keeping me from work for another week!

A Private User

Customer Service was non-existent. I requested a phone call if there were any issues with my insurance, and was informed that they always call the morning of the appointment if there are issues. I received no call, but showed up to my appointment 20 minutes early and greeted with "Theres an issue with your insurance" I handed them my insurance card and asked them to call and sort it out, but was told I would have to wait for someone else to return. Upon their return, they listened to my explanation, took my insurance card and handed to the person I originally tried to give it to. Rather than pressing them to verify my insurance (which I’ve called and done myself twice now) I’ll be going somewhere else.

Shari Hinds

TARRA has been my savior at this office! Little did she realize I would soon become her "regular" customer....relying on her expertise to tweak & repair some old eye glass frames, and eventually find a new pair for my 89-year old mother who is not mobile & living in a nearby nursing home. TARRA has been an absolute delight...recognizing me every time I come in, and quick to help the minute I walk in. I thank Tarra (and Mahely, too), for the outstanding service I receive each and every time I am there. (THANK YOU, LADIES! Youve been a great help to my Mother!)

A Private User

I was very disappointed with both the exam as well as the poor customer service. The receptionists made me feel like I was bothering them just by being there and the eye doctor didnt listen to me at all by ignoring my request to have contact lenses. To make matters worse, I was not informed that I would be having my eyes dilated. Otherwise, I would have arranged to have someone else drive me home. I was completely disappointed by Dr. Tavel and ended up going somewhere else.

April Riehl

The eye Dr was absolutely amazing, the office staff on the other hand was horrible. They were very rude and didnt help very much in us choosing or frames and rushed us through the process. Both me and my husband were told these are the frames your getting, and we ended up paying for paper weights. They dont fit properly at all, and after them messing up corrections on my childs glasses, I refuse to let them touch mine. Very disappointed in this office.

Shonte Williams

The location on 3536 West 86th Street Indianapolis IN. I went in for an appointment I scheduled a week ago for July 22nd at 11:15 am. When I got there I was told that there were no doctors in and that my appointment was scheduled for July 17th at 330 pm which is impossible because I work during that time. Will avoid this place at all costs.

A Private User

Really poor-quality customer service. I was told two completely different things by the receptionists, never received a telephone call back after being told I would on three different occasions, and was spoken to in a rude, condescending manner. Id definitely recommend going to a different location.

Jasmine Wright

Had a great experience, the doctor I saw explained every detail about my eye health. The Staff really was patient with me and helpful with selecting the right frame for my face. Like the fact the optician explained every thing concerning my lens options. Good Job!

Nasir Jones

I go to find a pair of glasses at the 86st location,next day i wake up one of there employees took my info and decided to text me saying she wants to get to know me,i found that uncomfortable and not very professional now i feel uncomfortable going i the store now

bsstone19851985

They are great at contacts but youd be better off getting glasses somewhere else. After four visits I gave up on them and went somewhere else. 4 stops... And they werent close. Again, good eye Doctors, good luck for glasses.

Saraya Johnson

Bad dr experience the staff was nice seeing that it was for my child. Wish some would know how to work with children better smh Ill take the prescription somewhere else and find another eye dr.

Renee Chase

Love the selection of frames they have. The whole staff made my experience enjoyable and fun. I will make extra drive to come here cause of their great customer service! Lifetime customer

Mable Spurr

I love my local Dr. Tavels. Their staff is so friendly and helpful. They have a wonderful selection of eyewear as well. Id definitely recommend Dr. Tavel to my friends and family.

Cartez Triplett

This place was really wonderful! They made my experience one to remember. The manager was very helpful and personable. Never had a experience like this. Thank you all

Melly Crocker

My daughter was so pleased with her experience at this location, my husband and I both chose to purchase our glasses here. Top-notch customer service!

A Private User

The doctor was very insightful and the office manager was knowlegeable. The whole staff was just friendly and made my experience wonderful

Eli Robinson

Courteous & helpful staff, worked with me to find my personalized comprehensive vision solution. 11/10 would recommend

pia stewart

Worst ever... i was literally there 4 days in a row and still no glasses! No apologies no explanation nothing.

Kyle Bright

By far the best experience Ive had as a glasses wearer! The staff is very welcoming and extremely professional.

Judy estes

Everyone there was very knowledgeable and friendly. Very good experience.

Dylan Smith

Friendly staff, clean and organized place, totally recommend this place.