Eyeglass World

Reviews 4

A

A Private User

Ive been trying to wait until my transaction is completed before I write a review, but things are just getting worse and worse. I ordered 2 pairs of glasses on 8/13 - one pair of regular glasses and one pair of sun glasses. It was agreed that they would ship them to me. The regular pair was done after a couple of days. They called me 3 or so days after I ordered to say that they couldnt match the tint of the sun glass lenses and had to ship the sun glasses off to their lab that is in who-knows-where (far enough away that it takes 7-10 business days to get there, ONE WAY) to get matching lenses. They did this even though I told them at the store to just match it to whatever they had on hand that was the closest. But whatever. They dont offer to ship my regular, finished glasses separately, but I decide to be patient and wait for them together. Two weeks go by and I ask when Ill be seeing my glasses. They say they got the sunglasses back from the lab, but the lenses werent fitting right, so they had to send them BACK to the lab to fix the problem. Again, they dont offer to ship my glasses separately, and I wait. Two weeks later (read: ONE MONTH after I ordered) I call again to ask. For a second time, the lab screwed up the lenses and they had to send the sunglasses back. At this point I ask them to ship my regular glasses separately so I can flippin SEE, since I can wait on the sunglasses because they are not a necessity. Week later, I call to ask the status of the sunglasses, and they got them back, but they are chipped! WTF COME ON ALREADY! So they offer to send me the chipped ones as a temporary pair and will send me the "proper" pair once they get those in. Once I get the "proper" pair, I am supposed to give them back the chipped ones. If anything, shouldnt I be able to keep the chipped pair after all this nonsense? And then they go onto say that I will need to come in and pick out new frames for the sunglasses. I tell them I really didnt want different frames...they said they will try and see if they have another pair of those frames. All this without offering a discount, and without even freaking prioritizing my order. They consistently ship my sunglasses to their lab using the slowest shipping. Long story short, the people are nice, but their lab people do not know how to do their freaking jobs, and the business itself doesnt really seem to understand customer service. Had I known this was going to go down, I would have skipped the cheaper prices and gotten glasses from a more reputable source. I have been more than patient. I am so sick of this bull crap.

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TR

TRULY BABY

i am extremely beyond upset about my multiple visits to this particular eye glass world location! i experienced blurry vision and bad peripheral sight all of a sudden one evening! first thing the next day i came into this location and the doctor gave me a "regular" eye exam. she assured me that she didnt see anything serious and suggested it was an infection of some sort from bad contacts. she suggested a follow up visit 5days later. ran same test and still said same thing even though my vision was still bad! she then gave me another follow up visit and once again suggested to just give it time not once did she dialate my pupils and check my eyes for other issues that could be serious. she told me from a "normal exam" that my eyes looked fine and she didnt see any retinal problems!!! well here i am 3 weeks later at the time still with blurry vision so i go to another location in search of answers. the eye doctor immediately ran test including dilating my pupils and says my retina looks detached and sent me to eye specialist. they tell me indeed it is an detachment and why did i not see a eye doctor sooner!!! i explained that i had seen a eye doctor at this location 3 times and she said i was fine and prescribed eye drops for infection. they were stunned and very confused how she could say such!!! long story short they told me i needed immediate surgery to repair my retina and save my vision!!! it has been 5 weeks since surgery and my vision is still terrible from the long period i waited all because of listening to this eye doctor i trusted who never took the time to run the proper test. now im facing another surgery its looking like and it could have all been handled as soon as it happened and majorly increased my eye health chances if i was properly diagnosed! i am contacting a lawyer this week this whole situation is unbelievable and life changing!!! angry is not even the word to describe my feelings! I was contacted by Nancy from "National Vision of Eyeglass World". She asked me for my contact info to make it right and I havent heard ANYTHING since. This company and this location are HORRIBLE!

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AA

aaron tandy

Worst experience i ever had I went to get a pair of prescription sunglasses their which they told me they could do at the stroe and that they would be ready the next day at 2:00pm i went up their around 2:30pm or 3:00pm when i finally got acknowledged i was informed that my glasses were not abble to do in store because the type of prescription i have which they shouold of known the day before because the tech that makes the glasses their said i dont know why these werent sent out so i wait for the next week 2 days before my trip the whole reason why i want the sunglasses they say the prescription glasses are not ready but the non prescription ones were i said i dont want those my friend is going to pick those up because i got them for him sine i didnt need non prescription sunglasses then i left because no one had real suggestions come today i told my friend im just going to wear those so i can have some type of protection for my eyes i get there and they cant find them acting like i picked them up i said no i didnt i was shown them yesterday but never left with then she called the lady i worked with yesterday and the lady wasnt i was never shown the glasses then i laughed and said well how would i know they are here then smh then i said forget it and i left then i left and she called me telling me that they found the none prescription glasses by that time im on the highway and im not going to turn around and there customer service is trash they basically said sorry and i could return them lol i know i can do that but what can be done to compensate for the multi trips ive made up there and the bs ive had to deal with so i just said cancel the order they could of just gave a discount on what i purchased and what i really wanted was when they came in just overnight them to my hotel and i would be good but nothing was suggested Sorry for the long review i tried to summy it up better but still was long

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RA

Rachel Rubley

I was kind of nervous about going somewhere for glasses (no vision insurance and I am on a budget), but this experience was very good! I would definitely recommend it. I opted to do some of the extras but I believe a basic eye exam was $39 (very affordable!). I got the 2 pair for $78 (the glasses are organized clearly by price so you know what you are getting). I also chose the extra exam for vision field for $15 (because I had some additional concerns for my vision). The staff were professional, helpful, and very nice. The doctor was very knowledgeable and helped me so much in regards to my chronic eye redness. I feel like I should have gone here years ago... I will be going back for my annual eye exam in a year!

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