SEPHORA

Related:	ulta taylor mi
Category:	Cosmetics Store
Address:	312 Grand Avenue West, Southlake, TX 76092, USA
Phone:	+1 817-421-4433
Site:	sephora.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 55

Reviews 12

Matt Hines

I dont know who could say they have bad CS. Ive been in here at least 5 times over the last 2 years, and every time I get greeted at the door and helped immediately. Ive been so impressed with the customer service, every time, that I wanted to come post a review. It doesnt matter whos working or what time it is, you get a consistently awesome experience, all around. As far as I can tell, the employees dont work on commission but they treat you like their livelihood depends on ensuring that you have a great experience and are taken care of. If every other business was like Sephora, we would be in good shape. I show them my girlfriends Sephora wish list and they take me around and gather up the products for me. Then they beautifully gift wrap them for me as I check out. Their return policy is the best Ive seen anywhere. All you need is the items in unused condition and they give you cash back...no receipt necessary. Its a slam dunk all the way around. If your significant other doesnt like the product, they can just return it for cash.

Misty Williams

I went into Southlake location this evening for daily sunscreen.... I came in for one brand & she said this brand might be better. No big deal, Ill try both & come back next week or so to purchase the one I like best. I didnt pay any attention while she was putting the samples together. I got home to find this as my sample, pic below. I couldve just bought the entire product & exchanged it if I didnt like it. Instead of this, possibly enough for 1 application along with having to get back to sephora in the next 2-3 days. I normally go to Highland Village or Galleria stores & they would NEVER let me walk out of the store with one pump of a product. If this was the first time this similar experience occurred I wouldnt say anything. The last time I could tell the guy helping me had a huge problem making me samples as soon as I asked. Next clue, was when I couldnt locate him again in the store. Southlake is by far the worst Sephora location Ive visited.

Madaly Cordova

HORRIBLE COSTUMER SERVICE. I work on retail in southlake ! there is no excuse for the way the workers act. Ive gone three times and in all Ive been treated poorly. I was wondering if I could get some help finding a different foundation for my skin type. I explained to the girl which one I used, and she conducted herself towards me as if i was a bother. Her answer was, "stick to the one you have." That sephora has a variety of brands why not try and help me ! thats why she gets paid. Another time, this worker, a guy was in the middle of a conversation with a coworker, and all i asked is if I could get help looking for a mascara that I had forgotten the name of and he looked at me and treated me with disgust as if I was dumb... I am not the person to write reviews, but this store has truly being so rude. To whoever is management, and if you read this! Work on Good Costumer Service ! or hire people that are happy to work !

Tara Jacobs

Very poor customer service. I will not be returning to this store. I just needed help picking out mascara and instead just looked up reviews on my phone in the store. The only associate, who half-way offered to help, seemed more irritated with my lack of education in the mascara industry... Then, I went to meet up with my husband and his friend who were looking and smelling colognes and we were stalked by a store associate. Who stood there and didnt offer to help in any way except for, "Oh, we dont offer that cologne in store, you can go online". We felt very uncomfortable and un-welcomed. It honestly felt like she was making sure we werent going to shop lift. I was very offended and off-putted by the whole experience. I will never return to Sephora. Id rather not feel like I am being targeted as a potential theft when all I am doing is sniffing different perfumes. Shame on you all.

June Chesterfield

Was at the Sephora Southlake location recently needing help with a new skin care regime due to hormonal acne flare ups. Was greeted by sales associate, Diane, who said she could help. Diane asked me some questions about my skin and we then went to the computer to do an analysis of what might work best for me. We looked at a couple of different things. Diane suggested Sunday Riley and i bought 2 of their kits. After a week my skin was looking so much better that I returned to get the full size products. Thank you Diane for your great help! My skin is looking so much better! (And thank you SundayRiley!)

Tara Wilson

The customer service was honestly pretty bad, I felt like I was pushed out of the store and didnt have a chance to shop around. I originally went in the exchange a foundation I had ordered online and possibly pick up other cosmetics. It seemed like I was bothering the gentleman that helped me and that he just didnt want me there. I love Sephora, but if he is ever in there again, Im turning around and going somewhere else.

Tiffany T

WORST customer service ever! This is the closest one to my house but ill make the extra drive to go galleria instead. I was there for at least 30 minutes walking around looking for stuff I need, and I didnt even get a simple hello. It was not busy AT ALL and all the staff were just walking around doing nothing but couldnt even make eye contact with me. I spend too much money at this place and refuse to feel invisible.

Taylor Anderson

I love the Sephora in South Lake. When I get my make-up done, I go to them. The make-up artist are very professional and knowledgeable. They know what they are doing, the know how to highlight for facial features. I needed help deciding what face wash and moisturizer to buy and the sales associate person there helped me a lot. He knew what I wanted and knew what products would work best.

Katie Lynch

I came in after work on a Monday afternoon. The staff was neither particularly helpful, nor friendly. I asked for an under eye concealer recommendation and the gentleman who worked there offered me the one literally closest to us. That concealer could totally have been his favorite; however, the recommendation came off as hasty and dismissive. Not best the experience.

Kelsey Park

Seriously never going in there again. Every time I go there they will stare at you and glare at you from the corner of your eyes like theyre trying to catch you stealing. I was mindlessly opening a concealer stick to swatch and i caught the eye of a girl at the makeup counter staring at me through the mirror. How creepy is that.

Lily

Customer service is horrible. Let me tell you, I was greeted by one girl when I walked in, then NO ONE offered to help me. And the worst was the girl at the register wearing tons of makeup -she didnt smile, she looked unhappy and like she could care less-was it because I was making a return or what??

Monarch Sofas (Dallas)

I love the location of this store. Not having to go in to a mall when you only need cosmetics is a pain. The customer service has been great, In fact they were closing on a Sunday and I asked if I could run in and grab an eye liner really quick and they said, "no problem"