Sabri Guven Fine Jewelry

Reviews 4

LU

luke bialas

Very sad to see all of these great reviews wish My fiance and I could have received the same customer service. Our original contact was with Anthony via email. We were interested in a very unique Simon G piece that we had found online. Anthony was very kinda and professional via email and even had a demo sent to the store so we could see the ring in person. We let him know we would be stopping in that Sunday to see the piece. Upon arrival we asked for Anthony but were informed he was not in the store that day. We were then helped by Mr. Sabri. We got to see the ring and try it on. We were interested in financing and going over cost options regarding different diamond sizes and different metal types to meet our budget. Now the finance institution they use is Wells Fargo and they were not open that day. So Mr. Sabri had us fill out an application and informed us that he would call Simon G first thing the next day to get a quote on the same ring with a different metal and also different diamond size before any application was submitted for financing. I also informed him I was planning on putting $500 down. We had a clear understanding that nothing was going to move forward until a price with the new options was presented. Mr. Sabri then asked for the $500 down payment. I was a little unsure as to why I was putting money down before we had a clear price and before we even had been approved for the financing. Due to the fact that I work 6 days a week and would be unable to make it in the following day I agreed to put the down payment down. $500 was then ran on my card and we left. The next day I waited for a call from Mr. Sabri and never received one. So I decided to reach out myself and called. I was told they were with customers and would call me back in no more then 20 minutes. I did not receive a call back until nearly 2 hours later. Which I was informed by Mr. Sabri that he could not get me approved for financing and asking me if my fiance or mother would cosign for me.......... As you can imagine I was very upset at the fact that not only was I submitted without ever being informed on the price ( clearly showing he never called Simon G like he said he would). But to make matters even worse he then informed me that he submitted it not once but twice and "bumped" up my income just to try and get me approved. THIS IS ILLEGAL LOAN FRAUD!!! So not only was my information submitted without my consent but then fraudulent information was submitted to the bank with my personal information. I have now contacted both Wells Fargo and all 3 Credit Bureaus to not only remove the hard inquiries on my Credit Report but to also warn them of this illegal activity. Long story short I returned and had my $500 deposit refunded and will be taking my business elsewhere. Would not recommend this business to anyone. Stay far away!!!!

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CL

Clare Wise

Sabri and his wife are arrogant and have no sense of customer service or responsibility for their mistakes. I took my Brilliant Earth engagement ring in for a resize about 2 months ago. The band is somewhat intricate, but Sabri ensured me that his jewelers could resize it and maintain the same design. I got the ring back 10 minutes later, and when I examined it closely at home, I saw that not only was the band completely uneven, but there were multiple pores or "air pockets" in the band where they resized. I did my research and read that this could cause the band to become fragile and break. We finally found the time to go back in yesterday (we live in midtown Atlanta and getting up to Alpharetta is not always easy). I had a very pleasant and polite conversation with one of their employees on the phone, who ensured me that they could fix it for me, and that I would not need my receipt because the resizing would be in their records. Both Sabri and his wife looked at the ring and acknowledged the damage, but were very unclear in explaining what they would do, and Sabri said that unless we could produce proof of purchase on the spot, he would charge us for the fix, and immediately took the ring back to work on it without letting us talk to him. When he brought it back out, the pores were fixed but the design on the band was messed up. He acknowledged that the band was messed up but said it was the best he could do, and that no jeweler would ever be able to fix it. At this point I said (very calmly) I would like my money for the resizing back, since his jewelers mistake caused this situation. He laughed in my face and said, "Oh, would you?" He continued to maintain that his 10 minute first attempt at fixing this mistake was the best that any jeweler would be able to do. He sarcastically claimed that he would pay the cost if another jeweler could fix his mistake, and when we asked for that in writing, he laughed and said "Youre not getting anything in writing." He continued to refuse to refund our money, and eventually began denying that there was anything wrong with the ring in the first place. He and his arrogant wife became extremely rude to us, saying they would not refund our money because, direct quote, "we will never be happy until there are diamonds under our feet." I am sure I am not the only woman who feels this way - my engagement ring is the most important piece of jewelry I will ever own, and I was appalled that they could make such a big mistake with it and refuse to take responsibility for their work. All we asked for was a refund of the $75 resize, but even this was too big a blow to their inflated egos.

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AM

Amy Caminiti

Words cannot express how highly my family and I think of Sabri Guven Jewelers! My fiance and I have been searching for weddings bands for a while now, but once we found Sabri Guven, we knew our search was over. Not only do they have an amazing selection of QUALITY diamonds, but this wonderful family-owned business has the best service of any jeweler I have ever come across! They go out of their way to help you out and get you exactly what you want. We wound up trading my engagement setting for a much better one to match the wedding band I picked, and the trade-in credit they gave me on the original setting was much better than any other jeweler in town would have given me. They made our daughter a beautiful custom ring, and gave us GREAT prices on our purchase. You will not find a better Jeweler with this level of quality and customer service in the Atlanta metro area. Kelly, Sabri, and the whole family are just absolutely delightful! They treat us like family! If you want the best, Sabri Guven is where you need to go!

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LO

Loni Mile

I purchased an engagement ring from a different retailer but didnt want to pay their hefty fee to size the ring and ensure the diamonds. Instead, I came to Sabri to have the ring sized. I paid around 65 bucks and I had my 14K rose gold engagement ring sized down from a 6 to a 4 1/2. One week later, I lost one of my pave diamonds. I didnt go back because Sabri is about 30 minutes away from my house but Im still a little disappointed. Ive had other rings sized at other places and they all have told me that sizing rings with pave diamonds is tricky because after they size it, they must go in and individually tighten each prong around each pave diamond to ensure its secure. Somehow this one did not get secured and sadly Ive lost a diamond. Now Ill have to pay more money to replace the diamond.

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