Corwin Toyota

Reviews 5

QU

Quincy Lofberg

Recommendation up front - HIGHLY recommend you get out to Corwin Toyota today and purchase/lease a vehicle. Had an amazing experience and these individuals are who you should see to help you with your car purchasing experience: Luke Jonason (Sales), Trent Klemetson (Finance), Lee Nieland and Greg Hines (Sales Managers). These folks were professional, listened to my situation, and were able to get me into a car while helping me out at the same time. I was truly amazed by what they were able to do as a team for me. Really, you are doing yourself a disservice if you dont give them a chance to help you. If I could rate them higher than 5 stars, I would. My story: I was in a recent accident that totaled my Honda Accord and was looking for a new vehicle. I was renting a Toyota Camry and thought I would go in and see what I could be offered. Luke Jonason and Lee Nieland were able to get me a deal right off the bat and at the time I was happy with it. That evening, I did some research (after the fact, dumb), and saw some deals and compared numbers based on disclaimers etc. I wasnt comfortable with the numbers and understood it was my credit rating was the issue. I was about to walk away from the deal even after talking with Luke Jonason and Trent Klemetson. It is not that they did not have good pitch - I was already sold on the car, but more concerned in getting my credit repaired. Luke asked if I would meet with Greg (Hines). He just wanted to make sure he covered all his bases. I met with Greg and he asked what deal would get me to agree to purchase. I did not see a scenario I could give him and explained Luke and Trent presented the same. Greg listened to my concerns and just placed a deal in front of me that I did not think was possible and made it happen. This team was able to get me in a reliable vehicle and help me with my credit repair with this deal. Again, give these guys a chance to help you with your car buying/leasing experience. You will not be disappointed.

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Dan S

Corwin Toyota has gone from reputable to not being reputable over the past few years. I am a local resident of the F/M community and have purchase all but one of my cars in the last 10 years from the Corwin group and have always had a positive experience, until a recent dealing with the Toyota dealership. Unfortunately their loyalty to their local customers has gone away and they no longer care to work with their past customer base. I recently spent 2 months waiting for a vehicle to arrive and my salesman was outstanding throughout the process, however once the vehicle arrived his sales manager Francis Borts has him tell me that I cant look at the vehicle unless I will pay $5000 over MSRP. Really? I do my research before I go to purchase a vehicle and I hadnt found one dealer asking $1 over MSRP for this same vehicle. I tried calling Francis, however he wouldnt return my call. Only shady dealerships in America pull these tactics with their local customers, maybe someone dealing online from out of town but a tried true customer in unacceptable. I had a long conversation with the General Manager Bob Kietzer who took no responsibility for how I was being handled and just confirmed that they no longer care about their local customer base. Making comments such as "other dealerships do it" well you have just now become just as non-reputable as they are. At one point he tried throwing his poor salesman under the bus however we all know the sales person makes no decisions regarding price on their vehicles. Until their is a change in top management at the Fargo Toyota dealership you should stay FAR away. Their are plenty of reputable Toyota dealerships in our region who care about their customers and are willing to work with you, stay away from Fargos store.

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Nicholas Kraft

My wife and I recently, two weeks ago to be exact, paid cash for a $31,000 vehicle from Corwin Toyota and couldnt be less satisfied. We negotiated our sale, and as part of the negotiations, an astro-start was to be installed. This worked out perfectly as we had to leave the vehicle there for a week to get the last of our finances in order, to finalize the purchase. We were told that the vehicle would be ready for us to pick up, and the astro start would be in it, when we came to pick it up. When we showed up, 7 days later we had our children with, so we took turns in the financing office, and loaded up our kids and left. We stopped for lunch on the way home, as we live 45 miles away, and my wife noticed we didnt get a key fob for the astro start. After calling the salesman, he said "oh yeah, I saw there was a factory auto start in it, and didnt think twice about it. We never made an apointment to have it installed. I will have our service manager call you and set up an appointment to install the astro start". This inconvenience caused my wife to take a day off from work, spend 4 hours in Fargo and we had pay for daycare for 2 kids. They said they would gas up the vehicle for us, and give us a car-wash for our trouble. I contacted their Operations Manager, Jennifer Beltz-Larson via email, and received no response. then after the installation, we didnt even get the stupid car-wash!! Now the A/C isnt working, and we were told to pursue the repair elsewhere first. I will never give another dollar to any of the Corwin dealerships!

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Perri Iezzoni

I had my prius tuned-up in Durango in June and the service was good. My vehicle just passed 100,000 miles and I was wondering if they would replace the brakes. They didn’t. They did replace a leaky water pump as well as performed other tune-up procedures. For this is paid $750. 15,000 miles later, a bad wheel bearing needed attention so I brought it in to Corwin Toyota in Fargo. If you want to learn the difference between good service and GREAT service, go to Corwin. My sales rep, Chris, got my car into the shop right away, even though it was Saturday. He researched my vehicle maintenance history on the Toyota web. He noted all the recall work that needed to be done and gave me an estimate of the costs: $800. Corwin had a loaner vehicle he let me use. He said the work would be done Monday. It was by noon Monday. The estimate was very accurate: $828. They replaced my brake pads and front-right wheel bearing…plus three recall points: an electronic water pump, a steering rod and fixed a problem on the gas pedal. The recall work did not cost me a penny. When I drove away, I couldn’t believe how quiet my car ran. When I applied the emergency brake, it was nice and tight. Great Job Corwin! I am very happy with the service you provided. I have been to three toyota dealers since I got this car and Corwin is by far the absolute best!

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Alex

Ridiculously inflated prices. I brought my Toyota in to have a full inspection and oil change for 98,000 miles. They told me that the cost would be broken down as follows: $1,000: 100K Maintenance including transmission fluid, flush coolant, new spark plugs. $1,800: "Front cover oil leak" that would require "13-15 hours of service" Obviously I took the car to an independent, well respected mechanic shop in Fargo which told me: 1. You dont have an oil leak, there is barely any oil seeping. 2. Theres no reason to replace spark plugs until you start noticing problems. 3. Transmission fluid and coolant flush = $300 (spark plugs are $130 extra). The second shops mechanics took me back and allowed me to look at the car while it was on a hoist, and explained yes there was a small amount of oil, but this is normal for most cars with 100k miles, and it was definitely not significant enough to warrant a $1,800 front timing cover repair. They recommended to watch it closely, and once I started seeing oil on the ground or my oil levels were low, to bring it back in. Dont get me wrong, Corwin is professional and their mechanics were fantastic, but administration fraudulently up-charges unsuspecting clients. I will never come back to Corwin. Classic car dealership scam job.

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