United Auto Group

Reviews 5

JO

Joe Padilla

Be very careful if you choose to do business with United Auto Group (UAG). The company advertises a "Satisfaction and peace of mind 90 day / 4,500 mile Powertrain warranty at no additional cost". After a $7,000 repair quote on my 58 day old 2007 E350, I received numerous excuses as to why the warranty did not apply to my car. I called UAGs salesman, Sean, on day 53 when the engine light first came on, asking how I could use the warranty. Sean was quick to tell me the defective part was unique to Mercedes, and therefore not covered by the advertised warranty. When I told him balance shafts were not unique to Mercedes, he said he would check with his mechanic and get back to me. The next day Sean sent a text and said the code could be serious or minor and if I wanted I could take the car to his mechanic. I chose to take my car to the Mercedes dealer, who verified the balance shaft needed to be replaced and it would be $7,000. The problem was known to my model and year, but no recall had been issued. The memory board showed the P0017 code was stored, and had been previously tripped. I immediately called Sean, sent him a text, and an email asking about the warranty. Three hours later he sent a text stating he would have his manager call me. By 2:30 the next I had not heard from the manager, so I drove to the dealership. After listening to my issue the manager, Brian, quickly stated the warranty did not cover my repair and because I had received a discount the advertised, no cost warranty, did not apply to my vehicle. I remain confused as to why a no cost warranty would be taken away if the car is discounted off sticker price. UAG did offer to have one of their mechanics repair the problem at reduced rates. I appreciated the offer, but as I explained, the job requires the engine be pulled, and completely dismantled. There was no comfort for me in having anyone other than Mercedes do the job. I let Brian and Sean know I had found a buyer for the car at $14,000. And if they were not going to honor the warranty I asked if they would give me a $2,000 refund to help offset the $17,500 price I paid. Brian stated they were an incorporated business and he would not be able to give me any cash back. Instead he offered to buy the car back at $15,000 if I purchased another car from them. I decided at that point the conversation was pointless, these guys had my money ... and that was that. I sold the car to another dealer and am moving on. Not only did I not get the warranty that was advertised. When I could not find the advertised I-Pod Interface cable, I was told it did not come with one and the marketing department had made a mistake on the ad. Buyer beware.

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AN

Andrew Hunter

Bought a used 2007 Escalade ESV, and did it with out actually going to the dealership(MISTAKE CANT TRUST ANYONE CHASING A DOLLAR). I face timed a gentlemen named Shaun that was my sales guy, and he was very helpful. Truck looked flawless, even did a FaceTime walk through. Asked him if there we any oil leaks and if the truck needed any work at all, and he assured me, nothing and it was in excellent condition, along with running like a top. Gave full retail for this truck, and had it delivered to Houston to surprise my wife for her birthday in front of her family. Well....Stereo didnt work, leaked oil from oil pan, and rear main seal(AFTER HE TOLD ME THEY HAD SERVICE RECORDS FOR EVERY 3000k MILES), rear air shocks and compressor needed to be replaced due to not working, told me it had blue tooth(IT DID NOT), ball joints and control arms needed to be replaced up front, interior was scratched and a little worn, motor has a miss and needed a complete tune up, and the list goes on. I went round and round, they bought a new factory stereo, and fixed the oil leak they presumed was the problem which they said was the oil pan, and it was actually both the oil pan and the rear main, from two well known mechanics in my area, one being a Chevrolet Dealership. Needless to say it is the worst car buying experience ever. Be careful when buying from this dealership.

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JA

James Davis

I purchased a 2009 BMW 750I approximately 10 months ago and had issues from day one. The vehicle was and still is consuming extremely large quantities of oil. When I first started the car before purchasing, I noticed that the readout indicated that is was over 1/2 quart low. After less than 5 days after purchase, a 15 minute idle revealed smoke coming from the tailpipe. A United Auto Group recommended mechanic misdiagnosed the root cause as inoperable turbos (which were changed), but that ended up being another issue but not the systemic root cause of the smoke (excessive oil consumption). I found out that the previous owner had this vehicle serviced at Classic BMW and the dealership provided me with a 31 page list of previous claims. Excessive oil consumption appeared multiple times. The condition was pre-existing before I purchased the vehicle. Brian Benchekrouns organization does not due the appropriate level of "due diligence" before selling their acquired vehicles. This issue cannot be discovered by simply doing a 36 point inspection. I have been adding 1 quart of full synthetic oil approximately every 3 to 4 days since the issue was revealed. I would never purchase or recommend that anyone buy a vehicle from this establishment.

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Kim Aronson

I NEGOTIATED A FAIR DEAL ON AN 05 GX470. THEY WERE SIMPLE TO WORK WITH AND MOTIVATED TO MAKE A SELL. HOWEVER, WITHIN 150 MILES THE CHECK ENGINE LIGHT, VSC, AND TRAC LIGHT CAME ON. THAT MEANS THE CODES WERE CLEARED FROM THE SYSTEM JUST LONG ENOUGH FOR THE MONITORS TO RESET. I AM NOT SAYING THEY DID IT, HOWEVER IT IS VERY SUSPECT WHEN YOU UNDERSTAND HOW THE DIAGNOSTIC SYSTEMS IN A VEHICLE WORK. I SENT A TEXT EXPLAINING MY FRUSTRATION WITH THE SITUATION AND THEY HAVE NOT RESPONDED TO ME. WHEN I WAS INTERESTED IN SPENDING MY MONEY THEY RESPONDED TO MY TEXTS IMMEDIATELY. WHEN I SENT A CONCERN (AFTER THEY HAD MY MONEY) THEY DID NOT HAVE TIME RESPOND. THAT IS AN UNFORTUNATE WAY TO TAKE CARE OF A CLIENT. IN MY OPINION IT IS A MISTAKE TO ACT LIKE A CLIENTS FRIEND WHEN TAKING THEIR MONEY, BUT THEN IGNORE THEM WHEN THEY EXPRESS A CONCERN. THIS IS NOT AN AUTHENTIC WAY TO CONDUCT BUSINESS.

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MI

Mike Sands

BEST EXPERIENCE EVER!! Brian and Shawn are the best. They really take time to educate you on the car and give you the best price in the market. Their cars are by far the cleanest cars we saw. They are not afraid to post the free carfax report. When we were shopping around other dealers dont do that and when my wife and I paid for a couple of carfax reports on other cars we were interested in we had to pay for the carfax report and came to find out some of them had accidents reported, others had frame damage.... . The Mercedes we bought from United Auto Group was super clean, the service was extremely professional, and the price was veeeeeery competitive. Hopefully we will NOT be needing another car soon otherwise you will see us back at your shop! Thank you guys for taking care of us and giving us an excellent deal. Sami and Asmae B.

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