Van Hyundai

Reviews 3

NA

Nathan Hulme

I purchased my new Hyundai Sonata from Van Hyundai in 2013. I also purchased an extended warranty from Van Hyundai the day of my purchase. I was promised a free first oil change if I brought my car back in to try out the service department. I scheduled a service appointment with their online tool and showed up to my appointment on time. Is was raining the day I arrived for my appointment and there was absolutely no where to park at the dealership for service customers. I had to park in a parking lot a few businesses over and run through the puddles/pot holes. They had new cars for sale taking up the few service parking spots they had and there was absolutely nowhere else to park. After finally getting inside and finding someone inside to acknowledge my existence or help me at all, I was checked in and told to wait in the lobby. The restrooms next to the lobby were disgusting and looked as if they were under construction but someone had decided to just leave them that way forever. Three hours later my scheduled oil change was finally complete. Needless to say I was upset with the rude employees, the horrible conditions of the facility inside and out but most of all I was upset that a scheduled oil change took over 3 hours to complete. When I received the request to review my experience at Van Hyundai I obviously gave them a bad survey that was honest and well deserved. Fast forward over a year later… after months and months of receiving requests to come back and “give them another chance” as stated in the emails and mailers, I decided to give them that chance to see if they had improved the service department, and take advantage of the free oil change offer. This time I scheduled my appointment for the free oil change, the discounted tire rotation as well as some warranty work I needed done. They said I couldn’t use both coupons offers together; although it doesn’t say that anywhere on the coupon. I was told if they couldn’t recreate the warranty problems I told them I was experiencing, they would charge me for even having to look at my car. I then went to the lobby to wait – after 45 minutes the service employee came to get me so I could speak to his service manager. The service manager then proceeded to tell me they were refusing service to me because I gave them a bad survey. Yep, that’s right… they refused service all because I gave an honest survey regarding their horrible service. Not only that, they won’t even honor the additional warranty they sold me at their dealership for almost $1700. This dealership does not honor the warranty they sell, they won’t honor the manufactures warranty and they do not honor their coupons. They are only interested in taking your money, making you wait hours for basic scheduled service that should only take minutes, or they just refuse service to loyal Hyundai owners who give honest surveys. Van Hyundai’s service department is unprofessional, unethical and filthy. I was in no way rude to this dealership; I never raised my voice, caused a scene in anyway, cussed or did anything other than leave and yet this is how they treat Hyundai customers -all because they only want people who give great surveys for horrible service. The service manager also claimed they called me about my concerns and my service but I never received a single call. They had my current information too since I used it to book my appointment. Not one person ever called me to apologize or to go over my experience. When they refused to service my vehicle this time, they tried to say they had called me about my first survey. This is a complete and total lie; I would’ve gladly shared my experience with them. Stay far far away from this dealer and especially their service department.

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NikNak Richardson

My car was recently totaled due to someone rear ending me to the point of bending the frame of my car. Battling the insurance took longer than expected and I was at the point of paying multiple days for a rental car & trying to find a new car in the meantime. I had also had a hit on my credit due to my car not showing that it had been paid off yet & my school loans coming into effect. After going to several places & not being able to work out a decent deal with financing, I was referred here by a family friend. Within one night, I had my (almost) brand new, pre-owned Certified 2013 Hyundai Elantra. My brother & I were greeted by several sales people as well as the General Manager, Richard Lipsey. We ended up working with Gene Johnson who stayed with us through the entire process and Richard came by and helped when necessary. We were given a tour of the entire facility and where I would need to take my car for servicing and how that all works. Everything was explained in detail and all of our questions were answered promptly. Our financing person Matt Torres explained all of the paperwork and options we were interested in to us. I ended up within the price range I was looking for with a lower APR than offered by anyone else and that included the GAP coverage & extended warranty. Yes, it did take about six hours to complete the entire process but this is not the first time that I have purchased a car. It is always a lengthy process from picking out the right car with the right features to working out the financing to explaining how warranties & service centers work to processing the paperwork, ESPECIALLY if you go into it not knowing what you want. And this is also a sales environment so yes, of course the company is looking to make some profit on top. But Van Hyundai was very fair with me - I brought up a comparable car from another place that I was approved for financing for & they beat what the other was offering. I also told them what price range I was under and what I needed out of my car and I ended up with above & beyond what I was looking for. If you are upfront about what you want and/or need, then they will be able to meet your needs much quicker. And with any types of sales, if you feel like you might be railroaded because you dont know exactly what you want, then bring someone who does know. I brought my brother and they treated him as equally as if he was the one buying. I am very satisfied with the service I received at Van Hyundai. Within a few days of the sale, I also received several emails and calls from the people I worked with including the General Manager to ensure that I was satisfied with my new car and if I had any lingering questions or concerns. All in all, I would completely recommend this dealership to anyone.

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Jennifer Dockery

After having a bad experience at AutoNation Nissan in Lewisville, my husband and I inquired with Van Hyundai about a pre-owned Elantra they had on their lot. I immediately got a response from Mark Porter who answered all of my email quickly and politely. I told him about my experience at AutoNissan and how they were not able to meet our payment needs on a similar vehicle. I was able to give Mark all of our information over the internet and he began working on the financing the next morning. All day while I was at work, he was able to answer every email I sent (I sent him a lot of emails) and was able to do a lot of the legwork in advance. We went up to the dealership around 630pm to look at that Elantra however he showed us a preowned Sentra which cost less, was a more luxurious car and had more features. After taking a test drive, we decided to work up a deal. Mark and his finance team were able to come within dollars of my requested payment amount with zero down. They also gave us $1300 more for our trade than AutoNation Nissan had offered us. The process was lengthy only because they were busy that night and there were 3 other parties ahead of us buying vehicles. Mark was supposed to go home at 6. He stayed until we were completely done at 1015pm! The Sentra we bought had just come in as a lease return so it was still being serviced and detailed. Mark let us take home one of the other Sentras on the lot to drive for the night and the next day before my husband could get back to pick up our new car. We dreaded going through this process and after being given the run around by AutoNation were not looking forward to attempting it with another dealership. However because of Mark’s straight forward approach, knowledge of Hyundai vehicles and attentiveness to our needs we gave it a try and got exactly (actually more!) than we wanted. Not to mention, Mark has quite the personality – I think he’d make a great comedian if the car business ever falls flat. In addition, we never once felt rushed or pressured at all. We love the car and really appreciate all of the help that Mark and his coworkers gave us. I will be referring my friends and family to Van Hyundai and will probably end up purchasing cars from them in the future. We have 2 about-to-be drivers! (teens)