Clay Cooley Nissan Galleria

Reviews 3

BA

Bartis Hawley-Wall

I had a fairly standard purchase experience at this dealership, but the troubles began once I tried to engage their service department. On the surface, they seem to be capable, and even busy enough to imply success, but time after time that facade was proven a lie as I brought my Leaf in for required maintenance or a Recall Notice. The first service visit I made resulted in an incredibly long wait for a simple software update, and when I got the vehicle home, I realized they had gouged the front driver-side quarter panel deep enough to dent the metal and remove the paint. The service manager (Jeff, I believe) was standoffish when I reported the issue, but eventually capitulated and had me bring the vehicle in for repair. I was not happy that they would only loan me an ICE vehicle for the duration of the body work on my Leaf, but I suppose that is a typical failing on the part of most dealerships, and not an act of deliberate malice here. The next fiasco revolved around trying to bring the Leaf in for a emergency Recall Notice for the Occupant Safety Control software. When I initially brought the vehicle in, I was left waiting for someone to greet me and take the vehicle while several other customers were met and new ones came in. Eventually, Jeff came out and performed a visual inspection for damage (understandable considering the previous problem) without so much as a perfunctory greeting. I felt like I was being treated with hostility for their previous failure! But wait, it gets worse! After this update was finally complete, I noticed that the airbag warning alerts would blink the entire time the vehicle was in use. When I called to report this, and ask if it was the expected behavior, they admitted it was not and scheduled a return visit that Saturday. I show up, Saturday morning at 8:15 AM and the Service Assistant tells me that there is only one Leaf technician, and he wont be there all weekend. I decided to leave and reschedule the appointment, rather than take another ICE loaner, and this time I made sure to explain to the appointment assistant that I wanted verification that the technician would be present this time. It took another two days for a supervisor to call me back to reschedule this appointment with verification, which I found excessive. Eventually, though, the appointed time rolled around and I brought the vehicle in (again...) with the tender hope that this time it would be done right. Fortunately, it was discovered quickly that a system reboot solved the notification light problem and I was back on the road in less than two hours. All of this would be mostly excusable for the general state of customer service in the automobile industry (and rate maybe as much as three stars) if it werent for the icing on this particular fecal cake; I just received a call from the same supervisor who made the last (and, indeed, final) appointment and this individual had the temerity to ask me to find another dealership if I was unhappy with Autonation Dallas. Well, I intend to do just that - but I thought other prospective buyers of Nissan products might want a heads up before they fell into this dealerships clutches.

CO

Corey Brown

Well it is very refreshing to see that the nature of business has yet to change, it is absolutely beautiful. After visiting one of the other Clay Cooley Nissan locations, earlier in the day, I was already skeptical and they did not disappoint. After giving me the run around for awhile (40 minutes) and taking me to see the car, that was still dirty, we finally got to test drive the car. This all came after me speaking with the SALES MANAGER, for the property, and explaining the situation that occurred on my previous visit to another Clay Cooley location on the same day; he reassured me that they do *honest* business and they pride themselves in that. You can imagine my skepticism at this point and time. After the test drive we come back in and they run a credit check and bring me back the price. HERES THE GOOD PART!!! For the vehicle that costs $10,995 they inform me that for 72 months my payment would be $466/month. Now Im no math teacher....well actually, I am and I sit there with the finance lady and I break it down to her, outloud, that with that type of payment per month that it adds up to be about $33,000 total for an $11,000 car. After I explain this and inform her that Im not paying triple the amount for a car, she obviously sees that Im not here to be gotten over on and she excuses herself and they send the Sales Manager back in that I had spoken to earlier. Him and I have a talk, I explain my background with selling cars and then I explain my last car purchase and how it cost more money for my previously purchased car and the payments on that are $200+ less than what theyre providing me. Im fully understanding that interests rates vary and all the costs that they dont detail but Im also not idiotic and it doesnt amount to that. After he tries and tries to convince me that I should take this offer, then the next lowest offer, then the next lowest offer, I, for the 7th time, ask for my Drivers License back that theyve been holding on to, so I can finally leave. I asked for my license back and on the 1st 6 occasions they tell me "oh yes we will go ahead and get that." Subsequently, they returned empty handed each time (as far as my license is concerned) and with a different piece of paper in lieu of my license. After finally bringing my license, they also bring their General Manager over, "Top Gun", and he begins to tell me how I need to establish more credit to get my credit higher and the way to do that is to purchase this car and I need a car on my credit. Well that sounds good except, I am well aware of my credit score, I have purchased 2 cars and paid one of them off already, also have paid off other costly items, engagement ring, student loans, and a handful of other things. While he is sitting there in my face telling me and demanding I purchase this car. Im disgusted, Im offended, I am not certain if this is a normality or it they just assumed I was naive, inexperienced, or uneducated and they felt the desire to take advantage of the situation. This company couldnt buy my business from me after my 2 negative experiences. All-around the board just a really ridiculously bad experience.

SA

santosh kumar Reddy

It is my worst experience ever. I went for oil change and state inspection of my 2014 Nisssan Altima S Car. They said the servicing will be completed in an hour. So I waited there. Later one representative came with and said some recalls are there so it will take 2 more hours. Now a sales guy approached me and asked me whether I am interested to trade off my car. At that time I dont have any interest but wanted to check the price. He discussed about 3-4 hours and gave quote for altima 2016 SV and challenged I wont get the price any store.While we were discussing, the service representative came and said tires need to be replaced break oil need to be changed and few other things and it will cost around 700. He never discussed the price as a whole. He discussed it in the EMIs. For My old car I am paying 240 EMI and it has 3 years loan (8300). He said Ill get the car for 368 for 75 months with 1000 down payment. That too after a long discussion he brings it down from 420 for 75 months tenure with 1000 down payment. I told him Ill check with other dealers before purchasing and give me 2 days time. He said Its a challenge I wont get this deal anywhere in Dallas. I trusted him and made a worst decision in my life. I am regretting it now. I paid 24200 for 2016 model Nissan altima SV car excluding taxes which I brought on 1/16/17. They sold me an old model i.e 2016 year for very high price. The other thing is he didnt show me the car before signing the documents. They got me different car for test dive. Later I found there are scratches on the car and he promised me to fix them. Thats why am taking time to write the review about it. Later I went to some other dealer to check the price there they offered me same car for 21500 including taxes. After 4 days of purchasing the car I went to the store to discuss about the issue. Then I found the difference how they treat the customer when u are purchasing the car and when you are to discuss the issues. There I started arguing inside the store. He asked me to come out of the store so his business will not impact with my arguments. The Manager of the store made me stand out side the store for discussion for 40 mins. He said we also can offer the same car for the 21500 only but you already signed the documents so we cant do anything. Its your fault not ours. We cant sell all cars for the same price its based on the customers. Imagine the same car initially sales person told me 420 EMI for 75 months. Then price wold have more than market price. Now with 368 EMI, I am feeling like cheated for 3000$. Then I asked him if I want to trade off my 2016 SV car then how much you going to give me. Then He told me he can get it for 17000 or 18000 as I said the other dealer offered a car for 21500. He said the trade off price based on the other dealer offered price not the one which they sold me. It took time for me to write the review because, scratches needs to be fixed. I feared if I write the review before they may threat me to fix the scratches.