BETTER APPLIANCES

Category:	Appliance Store
Address:	8375 Centreville Rd, Manassas, VA 20111, USA
Phone:	+1 571-292-2106
Site:	betterappliance.net
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM 11AM–5PM

Location

Photos 14

Reviews 9

Janeen J

I am disappointed in this company. I understand that the warranty is limited & "as is" but when they say "brand new" "open box" I didnt expect to have the experience I had. First the delivery guy was 2 hours late. He mishandled the appliance. Didnt use a Dollie to move it just dragged it out of the truck then put it on the Dollie once out. He placed the appliance where we wanted and to test it pressed the buttons with such force & carelessness that I was afraid he was going to break it. I kinda felt rushed. Unfortunately my husband was not home to help inspect as he had to leave & couldnt wait since they were 2 hours late. Upon inspection with my husband we found that the bottom drawer of the stove was broken, there are 2 legs broken, scratches on both sides of stove & a dent on the back splash of stove. I reached out to them the next day as the store was closed by this point & their response was basically "well its a scratch & dent model (which was NEVER told to me) as it said brand New open box & if I want to go all the way to Alexandria they may have some "extra" parts we can get. That is about an hour away. I just said forget it & will purchase the parts needed. Take it from me.... pay the extra $100/$150 for a brand new one at a reputable store.

Conrad Burnett

I purchased (2) appliances from these guys for 450.00. Both units broke down and needed costly repairs within a few months of purchase (past any warranty period they offer). The "refurbished" work was not done to a high standard and led to the washer frying a 259.00 circuit board. Improper grounding of the newly replaced washer motor. I also had to replace the pump in the washer. The dryer circuit board fried first and I repaired that myself for 130.00.To be fair they offered to sell me another washer and would throw in an extra month warranty but I declined. I use a washer and dryer once a week so this is outrageous that these units wouldnt at least last a year. These guys sold me junk. I will never buy another used appliance from Better Appliances of Manassas Virginia 20111.Better appliances they do not sell.

Brian Iungerman

This place is terrible. I drove 52 miles to pick up a fridge from here. I had messaged the night before and told him I was coming in after work to pick it up. As I was on my way up we were messaging on Facebook about the fridge and as soon as I walked in the door he said he sold it an hour ago. DUDE, FIVE MINUTES AGO YOU HAD IT.. what a jerk. Then he tried selling me a fridge I didnt want for $75 more than the one I wanted. When I said no and walked out the door he started throwing out all sorts of prices.. most of the appliances looks really gross too, even the one I was supposed to get looked very shady. On the up side Im glad I didnt buy it because the overall feel of the place is dirty, and appears to be of a chop shop atmosphere.

Cassandra W

Do not EVER purchase from this company! Delivery time was scheduled between 12 and 2, they did not get here until AFTER 5 pm! I took off work to make sure I was here for the scheduled delivery time. After delivery I use the dryer and it takes multiple cycles to dry not even half a load of clothes! I was told someone would be here after 4 to look at the dryer. I call at around 5:15 pm to see when someone would be here, I got told between 6 and 7. Im writing this review at 8:25 and theyre STILL not here. I called before 8pm, since their website states they close at 8 and no one picked up the phone. These people are VERY unprofessional and inconsiderate. Take your money elsewhere and invest in better quality and better customer service!

Kim W

Your customer service sucks!! Delivering my daughters washer and dryer you were late...then another appointment set up a few days later because the junk dryer is not heating up and you were supposed to be at her house between 6 and 7 and its already 8pm and youre service person is no where to be found..she rushed home from work to make sure she wouldnt miss her appt and nobody had the decency to pick up the phone and call her...Your services totally suck!!

Nidia Alarcon

I just came to this place to buy a gas stove and microwave, delivery and installation. After I paid and left the establishment the guy called me back to tell me that his dad had sold to stove to someone else before me.... I just went back and get the money. Now I know why they have such a low ratings. Thats not the way of doing business. When I went back they still did not have a sign on the item as "Sold"

Sandy Sonnie

Ive been very successful with getting great customer service and guaranteed, clean functional used appliances over the past 5 years from Better Appliances.

Talal Yousaf

Great selection. Good customer service. Abdul is good at what he does. Good deals for multiple items. Delivery on time.

CGI LLC

Expensive for beaten up appliances.Buy new.