Sears

Category:	Department Store
Address:	21000 Dulles Town Cir, Sterling, VA 20166, USA
Phone:	+1 703-421-5900
Site:	sears.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 11

Carl Gill

Zero stars if possible. This is related to Sears appliances. And their installation. 100% of customer service is outsourced, with no one available to assist with customer problems/complaints. Sears corporate phone has a customer complaint option... Which is funny, because it redirects you to their outsourced call center. All the horror stories of Sears "customer service" are true. Their teams are all poorly trained. They will just mute you, put down the phone, unmute you and repeat themselves. They insult their sales team and tell you they are not trained at all!! Never trust a company that has no way to escalate complaints or address customer service issues. DO NOT BUY APPLIANCES FROM HERE. I ended up missing my open house date because of Sears mistakes and lack of responsibility. Do not trust their guaranteed delivery, their installation, or their sales people. According to their own people, they are not trained on the products, and dont know what they are selling. Not worth the risk. Go with a real company

Hugh Dashtizad

I contacted Sears in regard to repairs to a Dryer. The technician who came to my house in Leesburg was one of the Finest I have seen in years. He was very knowledgeable and highly skilled. His diagnosis of the issue was prompt and precise and its repair was well-done. It was a pleasure working with him. He was very Nice and Courteous. Based on this experience, I would fully trust him with future repairs on appliances. I think he is a very valuable team-member at Sears who should be valued by the company as a great asset. Thank you for all your help!

joyce shealy

RE Sears Repairs: I asked the Sears online agent for the cost of parts and labor to repair my dryer - the cost of parts turned out correctly, but the cost of labor was doubled when the repairman installed the part. I had copied the online info, but they refused to honor their own quoted price! Be careful - joyce shealy

Sarne Borders

I went sears today and i had a lovely experience with rahed, one of the best customer service at the dulles town center sears

Victoria Wood

Store is nice, prices are reasonable. Bathrooms are disgusting. Really makes one wonder whether they are ever cleaned...

Hasan Ferman

GREAT PRICES, STAFF, AND SERVICE

Jonathan Breslow

It is what toy expect.

fara mor

Nice place for shopping

sarah crewe

Never come back!