Ashley HomeStore - Olympia

Reviews 5

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Bonnie M.

Fiasco!!! I purchased a bedroom and livingroom set. I paid for delivery and set up, which was to include the removal of all of the boxes and packing material. My delivery was scheduled for Wednesday November 16th. The truck arrived as promised, and went downhill from there. My sectional was missing a part and would have to be mailed (4 weeks out) They did not set up the bedroom set and left all of the boxes here (customer care did refund the delivery charge). As we started assembling the bed, we discovered that we were missing the right side rail, which made the bed impossible to assemble or use. I had 3/4 of a king size bed in my bedroom with no place to put my king sized mattress to be able to sleep. I called customer care and was on hold with customer care for over two hours. Customer care stated to me that I would be receiving the missing item the next day after 4 pm, which was Thursday. That did not happen. It took 5 days, three delivery trips and two packages in the mail to finally receive all of the parts to the furniture I ordered. 4 nights that I was not been able to sleep in my bed and literally had to sleep on the floor in the living room, over 20 hours spent on the phone with customer care and in person at the store, and two days of time off work to meet their delivery trucks to fix their mistake. The store manager, Alex came out to my house to bring parts from the showroom to try and make my bed at least able to support my mattress and assured me that I would receive some type of compensation for the ordeal, it is now 2 months later and all of my numerous phone calls and emails to store manager Alex have gone unanswered. Ashley Furniture has lost a customer!!! Their customer service promise is complete crap, they do not follow through with their word. ***UPDATE*** After posting this review, customer service did call. They offered me a $100 in store credit. I DO NOT WANT IN STORE CREDIT. What part of I WILL NEVER SHOP HERE AGAIN do you not understand. I wont even shop at Ashley with their money!!!!!!****

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Mary Catherine Pace

I want to thank the patient and helpful Olympia store staff for enduring my difficult, but ultimately great, mattress-buying experience. After buying a Beautyrest hybrid mattress, a recliner, and a pillow, I loved the recliner and the pillow-- a technician was even dispatched to help with an assembly issue for the recliner that the movers didnt notice at delivery. The technician was knowledgeable and solved the problem quickly. But I decided the mattress was too hard, after I barely slept for two weeks. I fell asleep in the store on a softer bed, and asked to exchange my hard one for the comfy bed. When I discovered that I had to wait 30 days to select a new mattress, I was sure the store was complicit in torture. In my altered sleepless state, I burst into tears, and a very kind manager had to promise me he would try to solve the problem. He tried to waive the requirement, but couldnt, so I had to wait the full 30 days. Disgruntled, I went home to a few more sleepless nights. A week later, I noticed I was sleeping better; 30 days went by and I was not sure, so I waited 40 days. I decided to choose a softer bed, and the nice salesman wrote up a lovely softer bed. By 50 days, my hard bed was softer and more comfortable, so I asked to delay the exchange. A few days later, I realized that I love my bed. It is now the softest bed I can imagine sleeping on, with firm support and amazing soft memory foam. I am so glad I had to wait, even if complained loudly throughout the entire process! Thanks to the patience and kindness of the staff at Ashley in Olympia, I really do love my new bed. Memory foam mattresses do take time to soften and the body needs time to adjust, just like they say! The pillow was instantly wonderful, though!

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Melinda Schuffenhauer

First and last time shopping here. Staff was friendly... but... ordered a bunch of furniture, 2 beds, coffee tbl, end tbls, tv stand etc iodine. Was told when we ordered it that delivery would be Sept 22. Perfect since we have guests staying with us in October, which is why we went there to begin with we needed a bed for the guest room. 2 days later get a call that the bed we need wont be delivered until 26th of October. TOO LATE. So we asked could we get the floor model. Was told no that its in the ad and can only sell 1 floor model a month.... So now we are in a pinch to get the bed in time and keep the same price point. The only one similar to the one we wanted was on clearance and couldnt be put on the 6yr 0%interest that the rest of thr furniture was on, had to pay cash/Credit card. Im pissed to say the least when we ordered everything we were there for 3 hours! So to keep the same price and financing and get everything in time we had to settle for another bed set in a lighter color. Still not happy. Glad itll be in the guest room where I dont have to look at it. NEVER AGAIN will I waste my time at this store.

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Jennifer Bonhome

My fiance and I purchased an entire king size bedroom with mattresses for over $6,000. Our order was supposed to arrive on the 16th of December; however, it was rescheduled to the 23rd. We had to juggle our schedules, but made it work... in the meantime I was contacted by the delivery company that was extremely rude on the phone because he couldnt find my address. The furniture was supposed to arrive between 11-2... they finally showed at 2:30. The furniture was beautiful; however, when they went to put the mattresses on it, the mattress and box spring were a queen. We reviewed our order and saw that it was originally misappropriated as a queen instead of a king... no big deal. The delivery guys took 45 minutes and than complained that they "wasted" 2 hours at our house! We have now been contacting Ashley furniture and getting the run around. Customer care says we have to speak to sales and than sales says customer service, etc. I am extremely disappointed in their lack of customer service and hope they improve for future sales.

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Ed B.

Its like going to a used car lot! They had nice furniture, but the sales tactics were insane. We were attacked seconds after walking in and said we just wanted to browse a bit, but they wouldnt leave us alone. We really needed new living room furniture and they had a good financing option, or so we thought, so we went ahead and made a purchase. While we waited for our credit to run, my wife and I watched the sharks chasing the fish around the store while making the Jaws music, duuuuh-duh...... duuuh-duh... duh-duh-duh-duh-duh-duh! Now, almost 48 hrs later, we find out that they opened up credit lines in both my wifes, and my name, yet only charged hers. We thought we were filing for a joint account not 2 separate accounts! Why open an account in my name if they arent going to use it. Im so disappointed that Im thinking about cancelling the order even though the damage is already done. If you dont mind used car sales people and shady credit tactics, then no worries.

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