|Category:||Musical Instrument Store|
|Address:||10838 N Central Expy, Dallas, TX 75231, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–7PM|
My experience at this store was awful. There was this first older guy by the entrance who treat me like I was trying to rob something and I was just a few feet far from him asking about violin items. Since I just got my violin Im really inexpert in this type of stuff. So any question I ask to a another guy that was by the counter seems to upset him.He just pointed were to found the item, while I was trying to guess and showing him from where the item was if it was the correct one. He never went with me to try to assist me. It was just like if I was bothering or if I was asking a lot. Responded to every question in a really rude way. I mean, I honestly was trying to make conversation and be polite. And I have no doubt he doesnt know any customer service skills. I just bought this items because I really needed them. And of course the guy at the entrance checked everything before I left. They just missed to search through my purse!!! And by the way the store was almost empty. If it had been crowded, I wouldve kind of understood this type of behavior.i really felt disappointed and felt like you probably have to be an expert in music already to go there so they dont treat you like this. Im not planning on go back or recommend this store to anyone.
It is sad to think in this day that businesses still employ a tactic to make getting a refund next to impossible. They sold me the wrong 3.5mm cable for my camera mic. I immediately came back willing to find a replacement. What happened next was an hour of them tossing me from sales person to sales person trying to upsell me to an amp cord and multiple Jack converters in replacement of a simple extension. After I told them that it wont fix the problem and I now just want a refund, the salesman said he couldnt do that and called for one over the intercom (businesses still dont use radio)? We waited for five minutes then he went to stocking some equipment, another five minutes. I asked him if I need to find him myself. I did so, I found him with two other associates and a guitar just chilling. It took three cash registers and a very disrespectful manager to get that money back. I definitely will not return and told all my friends whom work in this medium to avoid this store at all costs. Dear corporate, audit your stores! In my company, the entire management team would be relieved for this sort of atmosphere. This definitely did not seem like an isolated incident.
Went in bought several items. Got a music book with price of $16.95 was charged $19.95 when asked why the response was that prices change daily . Set of drum sticks was priced at half price the clerk rung it up at full price after he was told that the sticks were used .product should sale for price marked. I dont like suprise to cost more . Nice and clean store . Noticed several other items of the same were marked different prices and same product. I would suggest sale the merchandise for what it is priced . People be sure to ask the price at the counter so you know how much you are spending.prices are subject to be higher than marked. I can see giving a customer a break and knocking a few bucks off but having knowing something is $ 16 bucks then pay out to find out they decided you will pay $19 bucks ,kinda un ethical wouldnt you think ? Went back to Sams and the register is still showing a higher price . The employee advised that it sales as it is marked. I believe that the problem is being worked on. We will go back again and see . When it is fixed the store will get a new star and a new review
I worked for this company for 2 years teaching piano lessons. I currently hold a B.A. in Music from the University of North Texas, and have been studying classical piano for 22 years. My favorite songwriting genre is classic rock. There is no word to describe the environment in the education center at Sam Ash Music, if you can even call it one. It would probably be better if they converted those practice rooms into storage closets, filled them with junk inventory, and then let the students pay for half an hour of playing with broken instruments. Most of the staff there are very friendly (especially the guys in sales), and my interaction with them as well as my students was the highlight of my experience. As for the others the only word that comes to mind is "screwball," which unfortunately is not a very nice thing to say. I can maybe recommend you taking your kids there if you are interested in some basic music knowledge or want to have some fun, but if you are looking for anything more serious than that then you should definitely try Guitar Center.
I like the store, OK, but I dont like some of the Sam Ash corporate policies. I saw a really way cool Gibson 50s Tribute SG. Price marked was like $549 brand new. When I asked to put it on lay-a-way the sales guy told me they dont offer lay-a-ways on that model. I was boggled, bewildered, and then pretty pissed off. Im a working guy and I buy almost all my guitars on lay-way as I dont often have piles of money falling out of my pockets when I shop. My answer to this Sam Ash corporate policy? I answered their corporate lay-a-way policy with my wallet. I had 2 other items I had just bought the same day, and I returned them both right then and there. I figured by supporting their store I would also be giving positive reinforcement to their screwed up corporate lay-a-way policies. I havent been back to this store since then. I doubt Ill go back. Why in the hell would they not allow lay-a-ways on certain items? In a way, I consider this is a prejudice to the poor and working class, and I took it as a huge slap in the face. To hell with Sam Ash.
I went into Sam Ash, very excited they had opened one in the Dallas area. Unfortunately my excitement was quickly turned to disappointment. I went in knowing exactly what I wanted. I went to a young man that works there and told him what it was I was looking for. He quickly informed me they didnt have that product and walked off. About 5 seconds later, I spotted the exact guitar about 5 ft away from where he was standing. I then waited 15 minutes for someone to help me, but at this time I was being completely ignored. After hunting someone to help me with my purchase, I found a nice, helpful lady. I purchased the guitar I wanted as well as a gig bag which she placed the guitar in after the purchase. Once I got home and opened my bag I noticed she did not include any of the paperwork, warranty information or even the whammy bar! Next time I will go else where and will be returning the guitar today.
These guys are terrific! I was traveling through Dallas and needed a portable PA. I purchased one at Sam Ash and reluctantly purchased the 2 yr replacement with a concern that if something happened, returning it would be a hassle b/c I live in a different city. Low and behold, there was a defect in the product and it needed to be returned. Keith in PA Systems was outstanding! I sent it back on a Tuesday, and I had the replacement by Thursday of the same week! When I received it, there was a part that was missing. I contacted Keith again, and with no hassle, Keith dropped it on a FedEx truck. At every point of contact, he was incredibly nice, helpful, and provided service with a killer attitude. Not only is the inside of the store a musicians dream, but the folks that work here know how to execute on customer service. Thank you, Sam Ash!