Sprint Store

Category:	Cell Phone Store
Address:	2909 Forest Ln #100, Dallas, TX 75234, USA
Phone:	+1 972-241-8400
Site:	storelocator.sprint.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 1

Reviews 19

James Waghorne

Pretty terrible service experience. Went to store to upgrade my phone and was told I could do early upgrade which would have cost me $275, plus the cost of the phone I upgraded to (in this case $199). After trading in my old phone (and factory restoring it) for credit I was charged $430. Just as I was about to walk out the door after paying essentially $500 ($430+$80 Trade-In) dollars for the opportunity to sign a new two year contract and receive a phone worth $600 dollars I was told I could expect a ~$40 dollar charge on my next bill due to the upgrade. I asked the associate why he wouldnt have told me this prior to charging my card and he didnt have an answer. I requested he take $40 dollars off the total or call customer service and have them waive the fee (of which he could not or chose not) to do either. The associate seemed entirely disinterested in closing the sale or doing anything to resolve the situation (and the manager of the location appeared even less interested). I requested a refund and my old phone back and will be switching service providers soon. I essentially wasted 3 hours of time, an hour+ at the store, and another 2 hours or so setting up the phone that was wiped. Hopefully someone at Sprint will read this and contact the store manager about better training his employees. Additional fees are something you need to tell a customer about *prior* to accepting their money, not right when they are about to walk out the door.

Chuck Phillips

I needed help with tablet settings. Bobby was very helpful and auickly solved my problems. Very friendly. Tthe store looked very well organized and hospitable. I WILL be back when I next need help or need to add to my services with Sprint!

Amedr36 chz

Shitty service. took about two hours till someone acknowledge me, and he just told me that he couldnt help without even asking what I need help with. After that he just step to the back. While no one else acknowledge me at all.

Melissa Marts

I had a great experience today with Le. He helped me pull my number back from Verizon and establish a business account. The service I received today was incredible and I highly recommend Sprint!

Crissy Rocha

The employees here rock they are nice helpful and knowledgeable. This store is a corporate store which is useful to know if there are certain things that u need to do and a retail store cant.

Trenton Walker

Just now about to leave this store with a very thankful heart. The customer service was outstanding and helpful. They were definitely looking into my best interest and I will be returning!

Cristian Cervantes

Superb customer service and assistance by Thomas Ramon! The process to activate my phone line was smooth, simple, and professional. Outstanding experience to say the least.

Joel Aristide

great experience Bobby the salesman was really nice patient and really helpful..my phone got stolen and he helps me track my phone..Very nice GUY.

A Private User

My phone broke and they quickly helped me and gave me options. They didnt pressure me to do anything and took their time to explain it all.

monica arreola

If i could i would give them a 0 customer service is horrible. I waited for 2 hours til someone got to me

Carlos Soto

Servicios muy lento

Valeria Pecina

Worst store Ive ever been to. Their customer service is horrible!

Mike Zuchowski

Stay away from this store ... rude and condescending...