Sprint Store
| Category: | Cell Phone Store |
| Address: | 1650 45th St S #100, Fargo, ND 58103, USA |
| Phone: | +1 701-205-1991 |
| Site: | storelocator.sprint.com |
| Rating: | 3.5 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–8PM 12–5PM |
Location
Photos 1
Reviews 24
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Nikki Pearson
The absolute WORST customer service Ive ever experienced. My husband is the primary account holder on the account and I totally understand all of that. HOWEVER, that is no excuse for the man behind the counter to flat out tell me that I cannot be there without my husband to SUPERVISE me and the purchase of my new phone. So if this place does not want my $300+ for a new phone then too bad for them. It would not have been too bad if he had not had the smug look of satisfaction of not helping me after he told me I need supervision in the store. Ive been with Sprint for over 9 years and this store continually treats me like garbage. All I wanted to do was spend money.
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Natalie Annise Elise Marie Mau Wylie
I cancelled my service with t-mobile since Sprint has been a over T.V. claiming to be within 1% of the network of everyone else. Ive been with them for two months and I have to tell you I am not impressed. The customer service sucks both through store and 1800 number. Just today I called the store about issues with my account and was hung up on by the agent. Im never able to pay my bill online and am charged to pay cash in store and then have to wait 5 hours just to have my service instated or whatever after paying the bill. I can honestly say come next month I will no longer be with them. I cant even use my mobile data while Im talking on the phone with someone!
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Tanya Lehfeldt
Worst experiences ever! Horrible customer service, they dont care at all how upset they make their customers after they sucker them into signing a 2 year contract. Asurion is the biggest rip off. Pay monthly to have your phone covered by what you think is insurance and then something happens and you get a used phone. Very unhappy with Sprint in general now, but this store has the worst employees, they dont know anything and they are slower then snails. Took 3 months to get a replacement phone because of their employees messing up over and over. Have 5 cell services with them and feel completely unappreciated! Stay away, any other store has to be better!
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Vernon Newman
I wish I could remember the people who have helped me here over the years however I do not. The customer service here is incredible. These guys go above and beyond to do whatever they can to optimize your plan. Every time I have walked in here it has been busy, however the staff always greets us immediately and follows up by letting us know how long it will be until I am up. Sprints coverage as a whole is not the best but knowing there are people willing to help me on a personal level like these guys will make me continue to use their service. Thank you!
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Sahar Amedy
Your employees need to be trained on customer service. If I could do it myself then I would have done it myself. I called to get some help and the employee responded with " Yeah I am currently helping a customer so I cant help" OKAY..... I asked him another question and he said "I dont know".... -10000/10 would not recommend. If they were complicated questions, I would completely understand. I was just wondering if my pre-ordered phone was in the store. Not that hard.
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Mikala Hoge
My husband and I went in yesterday to upgrade our phones. We worked with Jordan and it was a pleasant experience. We also visited this store about about a week ago because we were locked out of our online account. We had tried unsuccessfully to resolve this issue over the phone with Sprints *2 number. Fortunately a quick visit in person to this store had us back into our account in no time. I would highly recommend this location!
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Jessica Golombiecki
Dont listen to the complaining from people who have no idea what they are talking about. This is a great location. The lady complaining about insurance, does your car insurance give you a new car after your deductible? No, stop expecting everything for nothing. Wonderful people and great deals. Thank you Fargo Sprint! Rezza and Forrest are especially helpful. Five Star service every time!!!!
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Jackie Reynolds
They have really bad customer service here. My family have been a sprint customer for over 15 years and I move to Fargo 5 years ago and this sprint store had the worst customer service I have ever seen.I went there to just ask a question about my phone and the guy wouldnt even answer.I am changing my service to Verizon and so if my 15 family members.So of the guys there are even rude.
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Jaron Lammle
Sprint Customer Service does not deal with the coverage issues with sprint. Sprints Coverage is spotty at best in their coverage area. Outside their coverage area service is non existent. Very poor customer service. Do not get sprint if you need your cell phone to work in North Dakota or Montana
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Roo Ness
Unsure what these other people are talking about. However I had a very pleasant experience with in this location. Sales Rep did everything he could possibly do to help me and was able to give me great advice about my upgrade options.
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CHRISTOPHER ALLGUIRE
Tried stopping in there today and got totally ignored. Helped multiple other customers before me even though I was waiting in there patiently. I knew exactly what I wanted, but still got no service. Avoid at all costs!
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Brad Erpelding
Talked with Rezza at the Fargo, ND Sprint store - and he gave me the easiest and complete instructions and answers to ALL of my complicated questions - how refreshing to receive that level of competence!! THANK YOU!!
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Chris Spieker
Wonderful staff that takes the time to help without rushing you through. They treat you like a person, not just a number. I will only go to this store for my Sprint needs. They are more helpful then Sprint actual.
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kay marvig
Ive always received good answers and great customer service from this location. Very friendly. If they didnt have and answer they would find one. Ive never had any problems and Ive been with them for over 3 years.
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Window Tint Pros & Automotive Accessories Fargo, ND
I stopped in to make an insurance claim on my phone and they took care of it and were great to deal with! Jordan A was very helpful and extremely great to work with!
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A Private User
Nice employees, but consistently have to wait 30-45 minutes for incompetent employees to work with. I had to show one how to turn on my phone once. Not impressed.
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Kitty VooDoo
Dont come here if you want actual customer service. Came in for the Pokemon promo and was basically ignored for nearly a half and hour. Will never be back.
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Connor Johnson
The place is busy making service at busy times a little slower but the workers are very competent and helpful. Plus getting a new phone is always exciting!
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Nathan Middleton
Slow service. While the employees where knowledgeable they seemed more about chatting up the customer in front of them instead of assisting all of us.
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Husein Jaha
I dont have internet yesterday all day ,And today someone cut my phone talk .I feel someone tracking my phone conversation. ITS a shame ,t to Sprint
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JUAN TORRES
Assitant manager jordan Worst ever Allways walk out of there with a bad attitude. They are no help. Cant wait to be done with there contract.
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Brian B
Rip offartists. Tried to return a phone within 14 days free return and 6 weeks later no refund and they keep blaming Sprint
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Dean Nepstad
, the representatives are good others dont know what the hell theyre doing they dont do the research right deeply enough
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Jeremiah Leal
Never have had a bad experience here. The customer service is always great