Dollar General
| Category: | Home Goods Store |
| Address: | 5400 S Colony Blvd, The Colony, TX 75056, USA |
| Phone: | +1 972-370-0080 |
| Site: | dollargeneral.com |
| Rating: | 3.4 |
| Working: | 8AM–11PM 8AM–11PM 8AM–11PM 8AM–11PM 8AM–11PM 8AM–11PM 8AM–11PM |
Location
Photos 68
Reviews 35
AA
Aaron Schultz
I live nearby so Ive been a Dollar General customer since before they moved to this location. Ive always loved the convenience of running in to get a missing item needed for dinner or some contact solution but every time Ive been in there in the last 6 months its been a shitshow. Last time a lady thats a manager closed her checkout lane with a line at it to "Go grab those things for her mother". I was still standing in line when she had gotten done grabbing those things and joined me in line. This was a slightly better experience than my previous interaction with her. The second to last time I went in there to get a specific item that they were out of so I grabbed a couple sodas anyway because I was thirsty. While I was standing in line I remembered that my kid asked for a 3 Musketeers and during the literally 5 seconds that it took to find and grab the candy bar this Dollar General Manager got in line ahead of me with 2 carts full of stuff that she needed to do several different transactions for with one register open and a line. During this transaction she also sent the cashier into the office to grab some baskets that she left in there. I know that shes the manager because when people in line behind me started complaining about the wait and asked for a manager she rudely told us she was the manager and that no one else was there. Once her transaction was done and she was out the door it was finally my turn to buy my 2 items and then the card chip reader acted stupid and kept freezing up. Suddenly another employee materialized that came to help with the system freezing up so on top of everything else the manager lied to us about there not being anyone else there. With management like that, is it a surprise that the stores gotten worse and worse?
BE
Beth Ayres
( First impression...not good. Newer to area.)The store itself is pretty neat and tidy, also has a good selection of bargains.I try to come in several times a week especially for the bargain gardening items. The reason why Im only giving this store 2 stars is because there seems to be no goal to provide adequate customer service. The poor cashiers....*usually only one* often have lines all the way to the back of the store. Ive noticed (other employees) ignoring the line situation instead of jumping on the other register to help.Some customers have actually approached vendors who are stocking on the floor, hoping to find help at the register. This creates a pretty hostile work environment for the cashier faced with a huge line of irritated customers. Three of my friends, and my own husband have completely quit shopping at this store because of the line issue. I try to plan my trips there for early in the morning hoping for shorter lines. My suggestion...add a third register and train your employees to call for a back up cashier any time you have more than 5 customers. Make it mandatory that all employees serve at the register if needed. You will see a return in customers and huge profit increase when you improve your additude towards customer service!! I will give this place a chance if they can put forth some sign of improving customer service.
LA
Lamar Logan
Store manager is a really really racist person. She asked for a store product and she replied with an attitude not wanting to go look if it was in stock. She then asked to what happened to her store badge and she refuse service and the customer and store manager started taking pictures of each other. The customer walked out peacefully while she walked behind him dramatically telling her she was calling the cops on customer. The Customer 100% cool. I wouldnt shop here anymore. Remember that you can price match everything at Walmart.
FE
Felicia Shepherd
Better than a few months ago but I still feel uneasy asking about coupons because I always feel like Im being cheap however it takes time to match everything up and every little bit counts. I belive the cashiers should have more power to adjust a marked price ot honoring a coupon I pull right off of a product. I generally feel like a bother
JI
Jidic X
The only reason I am giving it to cuz everything here is fairly and I can get just about anything I need. Saying that you better get ready to cancel your plans because they only have one person working the register all the others are running around the store. Customer Service here is horrible
DO
Donna Jefferson
Nice to run in for something quick. So glad they built a bigger store but they do need to get better with inventory control. Its super frustrating to run in and find they are STILL out of what you need. The staff is super friendly though which almost makes up for it.
CH
Christopher Hughes
Cheap, decent quality, stuff. Exactly what a "dollar" store should be :) We get all our holiday decorations here plus some random essentials and food. The new location has a very good selection of groceries!
NI
Nicole Krouskup
Asked me to leave my DIAPER BAG at the door. Um no thanks. That has all my money and stuff in there. Says they asked everyone that, Ive never been asked that before and I go there quite often.
GA
Gabriela Romero
What a waste of time. I was looking for 3 very common things (skewers, construction paper, and white poster) for my sons school project and didnt find anything!
BO
Bob Price
The store was in a total disarray. Im not sure if they were rearranging, but if so, they should have closed. Staff was inattentive to the customers.
CR
Crystal Criss
Poor service- only one cashier in the whole store. Line clear to the back. We walked all the way to the stock room and no one was there
CH
Charles Hill
The merchandise almost always looks picked over and untidy, but I can pop in here and get what I need in a hurry and for a great price.
LI
Lilith Milligan
I work here and love it. Good quality, cheap prices, and amazing service. We always do our best to accommodate for our community.
CH
Christopher Curtis
small quaint, some of the staff helps sometimes, otherwise its a hit or miss wiht the merch, but always interesting things to find
NI
Nilka A Sang
Helpful staff even though they didnt have what I needed. They could use more people on staff to help out...
A
A Private User
It was okay. Sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo ya.
SH
Shawn Sweeny
Awful store. Long lines and out of stocks are all too common. Never see the same employee twice.
RO
Rosemary Dotson
It was a good experience but some shelves were empty and didnt have what I needed in stock.
DA
Daniel Allen
Good food those little things you need right now, and dont want to drive far to get.
RO
Ron Baker
Its convenient however the lines are usually long and place is always understaffed
GR
Gregory Cox
Some great deals but sometimes the lines get a bit long when its understaffed
BR
Brittaney Bkaye
They have a great selection but most of the time they are out of stock
KA
Katie Boyer
Its very convenient to my house and they have good deals all the time.
TE
Teresa Greer
Only one working register and a line almost to the back of the store
CA
Camilo Bolanos
Comvenience!!
ST
Steve Sanderson
Checkouts are usually slow. Prices are good. Typical dollar store.
DA
Daniel Mccaulley
Excellent prices for things that you need in a hurry.
KA
Kalai Saravanan
Quality of goods are okay. Could be more organized.
AD
Adriana Gonzalez
Bueno
GE
George Robinson
Terrible, long lines, horrible management
DI
Diana Ramirez
Its convenient and prices are reasonable.
KA
Kandyce Ingram
Great deals clean store Friendly staff
RA
Ralph Pugh
Typical establishment, nothing special
AM
Amanda Poirier
Always a long line with one cashier.
KA
karla smith
Often crowded with a wait in line
35 most recent searches
Other organizations
Photos
Photos of comments
