L.L. Bean Outlet

Category:	Clothing Store
Address:	1 Freeport Village Station, Freeport, ME 04033, USA
Phone:	+1 207-552-7772
Site:	llbean.com
Rating:	4.4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–9PM 9AM–9PM 9AM–7PM

Location

Photos 100

Reviews 10

nick navarre

Their return policy is a SCAM, their prices are OUT RAGES, and, the quality is SUBPAR! DO NOT DO BUSINESS WITH THEM! After approximately five years of owning my L.L. Bean backpack it became simply unusable among many other problems the backpack had developed over the years when one of the two zippers completely broke. The item was purchased new for me from the L.L. Bean store in Bangor Maine so I returned to the store to take advantage of their guarantee. Upon entering the store they had no replacement back packs of comparable style/size so my intention was not to even replace the backpack that day I just wanted an estimate of how much money on an L.L. Bean gift card I would get to replace it and to find out if there was any way they could order me the backpack while at the same time allowed me to keep the other backpack since I do need something to keep my stuff in the meantime. Upon this the cashier started searching all pockets for something and informed me it was missing a tag. I explain to the cashier there never was a tag I never attempted to remove the tag and that there is no evidence that there ever was a tag that was removed! Like I said before this backpack was purchased new! They proceeded to ask for names of people that couldve purchased the item my mother was with me so she gave her name and interestingly enough there was no record forever purchasing anything before the year of 2016 definitely not the five year backpack so we proceed to get my grandmothers name who is a frequent L.L. Bean customer and has been an L.L. Bean credit card holder for at least the past 30 years receives flyers at her house frequently buys and return items at her local stores in Connecticut frequently purchases whenever in Maine and even shops online! But yet not in the system! What a LIE! After this we begin to get rather angry and additional staff come over to see what is happening they all start treating us as if we are criminals and are attempting to steal from them! What in the world is wrong with someone trying to return something and follow up on the policy which they were guaranteed when purchasing they didnt guarantee me it would last for a day they guaranteed me my lifetime! Why in the world do I need to keep a receipt for what theyre going to be guaranteeing me is a lifetime? Why is it my fault your computer system is a lie and doesnt record anything? The build quality of their items is pitiful! The inability to be able to follow their own lifetime guarantee is ridiculous if they dont want to follow it get rid of it! Stop charging outrageous prices for junk and start to get reasonable prices! Ive had similar experiences at the Ellsworth store as well! I have never had a good experience with L.L. Bean! They have SCAMMED me out of the almost hundred dollars for the backpack and then the additional cost to buy a backpack from another company When you do business with this Company youre not guaranteed lifetime quality you are guaranteed a headache and being treated as if you are a common criminal when you are trying to just to take advantage of something that they agreed to when you gave them an out rages amount of money for their product! After this experience I decided to go over to Sams Club and pick up a Swiss gear backpack for only $40 and its definitely a better quality than the L.L. Bean products and comes with a five year warranty which Im sure they actually follow! This Mainer is done with this Maine company!

Brittany Foley

Im a very picky customer about good quality, I must say Im more then pleased with L.L.Bean, to products to organization of the store/inventory to customer service. Its great, I have boots and slippers for four years now just starting to wear and tear. My slippery I wear basically everyday, starting to loose fur and what not. Traded them in for a new pair no questions asked. I couldnt believe it, just like that. And my boots well the bottoms were starting to wear out which is understandable, not going to last a lifetime and water started to leak through but I was in love with them and theyre so comfortable and broken in but no good to keep if my feet were getting wet, they reused the top part of the boot, replaced the bottom brand new. Great, and unexpectedly got new soles and laces. I hands down couldnt be anymore thankful. I definitely look forward to making more purchases with a place like this. Have you have slippers or boots last four years and JUST starting to wear out? Probably not. I highly recommend them, in fact I told an older coworker in the shop how comfortable they are and durable, he picked him self up a pair. No more words needed. Again, I very much appreciate this.

Elaine Moore

Our visit to LL Bean left me rather bewildered. Never saw such a lack of good customer service. Some avoidance of wanting to help people. Not one clerk to even answer a question in ladies coats. Chris had to ask about his points and than on our way out we see a sign "get $10 gift card with purchase of $50 or more. Had to go back and ask to get that too. Couldnt believe it. Years ago when I worked for them, we were trained specifically how to do great customer service even on the phones. We figured the last Saturday before Christmas would be busy even late at night. Was the least people in ever saw there. Please bring back the great customer service.

Marcel G

Das Outlet kann nicht überzeugen. Relativ teuer und scheinbar eher auf ältere Kunden ausgelegt (60+), zumindest erwecken die angebotenen Kleidungsstücke den Eindruck... man findet in den anderen Outlets in dem Komplex deutlich bessere Angebote.

Brenda Reed

I just called the store to see if they had the womans Riding Jacket in a medium.They had a Navy which is back ordered in the store.They are having a 20%off sale right now.I got it for right around $45.They are shipping it for free!It is a $139 jacket!! The man I spoke with was extremely pleasant and helpful.I LOVE L.L.BEAN !!!

A Private User

If you buy something from them make sure you dont have it monogramed by them, they wont take it back if it malfunctions and it is monogrammed. So much for satisfaction guarantee. I was in the store dead of winter on vacation from Florida, zipper broken on my llbean jacket, they had the same one in stock and wouldnt exchange.

Luke Batt

While smaller than I expected for a outlet store adjacent to L.L.Beans flagship store there was a good selection of overstock and slightly irregular items. All three members of our party found a great bargain from 30-60% off listed retail.

A Private User

Was in freeport a week ago and loved LL BEAN store, ate at the Lobster Cooker right down the road and it was awesome. LL Beans is expensive but their products are high quality, and they have a lifetime guarantee. Great Maine experience!

Matt Dyer

We always go to LL Bean for a fun afternoon with the kids. Theres the fish tank, ponds, and fun activities in the kids section. The outlet has great deals on lots of items if you dont mind someone elses monogram, or a dinged corner.

Jonathan Layman

A.lways get my gear here. Lifetime warranty and always a fun place to go. I wish LL Bean would open more stores across the US. Theyd blow cabellas, bass pro and camping world out of the water. All well worth what you pay