|Address:||13580 W Center St, Burton, OH 44021, USA|
|Working:||9AM–9PM 9AM–6PM 9AM–6PM 9AM–9PM 9AM–6PM 9AM–4PM Closed|
Scott Kristen Boehnlein
Preston Has been a huge disappointment to my wife and I. In March of 2017 we purchased a 2014 Ford explorer with just under 40k miles on it. The vehicle was advertised and sold as a Ford Factory Certified Vehicle. This gives you the extended coverage on the power train, and the comfort of knowing the vehicle went through a 172 point inspection. We soon found out that its nothing more than a marketing strategy, and doesnt mean a whole lot. Shortly after we got the suv we called preston and expressed concern over the fact that while driving it on wet or snowy conditions, it was all over the road, and hard to control. After a near accident on the highway we insisted that the dealer look it over again. They assured us it there was nothing wrong and we needed to get used to the AWD system. While it was in the shop being looked at they had to replace the passenger side wiper arm, that flew off while my wife was driving down the highway. After getting no answers from preston I took it to an independent mechanic I trust. He evaluated things, drove it, and told me the problem was a simple fix. The tires were shot. I took the car and called my salesman. He said he would look into it, and see if they could get me a discount on tires. I wanted the tires replace at their expense! according to the guideline for the ford certified vehicle the tires didnt meet the criteria to be sold as certified. After 2 weeks of no response from preston I was forced to spend $685.50 and buy 4 new tires for a $25.0000 car that we had not even put 3k miles on. The tires did fix the problem, and there is no way preston can honestly say that the car met the requirements to be factory certified with out lying ! Shortly after the tire issue we were driving on our road after getting off the highway and rear suspension gave out, making the car become impossible to drive. This could have been a major accident had we been on the freeway! we had the car towed into Preston and were told the rear tow link failed ( snapped in Half, a know problem that was recalled on many explores) We also had them correct the steering wheel alignment that was off from day 1. ( another item that is on the 172 point inspection it supposedly underwent ) . Just yesterday while on a road trip with the kids the AC went out. Turns out its a bigger problem than just no ac. My wife is currently stuck in columbus trying to get it fixed. We are beyond frustrated with Preston Motors. We were lied to about the vehicle certification. When we had it towed in for repairs they tried to make me pay $100 deductible for the warrantee. The service manager told me often times people have the steering wheel taken out of alignment for comfort of driving. It was then I was convinced they were just feeding me a line! After agreeing to cover the deductible, the service manager said the only requirement he would ask of me was to give them a 5 star review with the ford survey I would be getting. Seriously, 5 stars for dishonesty, false advertising, and not standing behind there vehicles. My wife and I work very hard for what we have. We saved 4 years to be able to pay cash for a newer vehicle. We gave our hard earned money to Preston Ford. Now all we have is an unreliable vehicle, and no support from the dealership. Beware when buying a factory certified vehicle from them, its not what you think! As soon as the vehicle leaves the lot they no longer take responsibility for anything. We were called multiple times by the customer satisfaction team from preston to follow up on our purchase. Both times I shared my negative experience and asks that Pat Preston call me to discuss what we were dealing with. We never heard a thing from anyone. They got their money, and thats all that mattered. I guess we will have to drive out and insist on them making thing right!
I went in to buy a special part for my truck and when I came out my truck wouldnt start. I had many employees walking right past me and NOT ONE SINGLE person asked me if I needed any help. I was parked right beside the service department where many "service" employees were just standing around smoking cigarettes just staring at me while I juggled between climbing in the engine department with the hood propped open and then jumping out to crank my engine many, many times. It was 85 degrees out and sweat was pouring off my face. Oh, yeah, did I not mention Im a 53" female? Every time I looked up at the empty service garage there were these two young boys who had preston shirts on that wouldnt stop staring. I wanted so bad to scream at them but I just stared back and they wouldnt take the hint. They just stood there and stared like morons for atleast 5 minutes until a "service" lady who was smoking called them over which I think was to tell them to stop staring. I kept thinking there may be a possibility I may have to call AAA for a tow but where would I have it towed? 40 feet away?? It crossed my mind that I should have gotten it on video to send to the owner but I wanted nothing more than to get out of there. Now, whenever I drive by, I dont even want to look at the Preston lot because it reminds me of that HORRIBLE day. I was stuck there for atleast 45 minutes and I began to feel like I was in the twilight zone. Even the guy who sold me the part (which had nothing to do with starting/driving the truck) was smoking outside just looking at me. Im sure he remembered what I was there for. It was very obvious I was in distress because I tried to crank my engine so many times with starting fluid to no avail. My starter kept cranking over and over and over. Finally, after running out of things I can think of to try with the very few tools I store in the back, my truck started and i couldnt get out of there fast enough. I was shaking with nerves when I left there and I couldnt believe what happened. I will never EVER go there for ANYTHING ever again. I will order all my parts online instead. THIS EXPERIENCE WILL STICK WITH ME FOR A LOOOOOOOOONG TIME AND IM PASSING THE WORD TO EVERYONE I CAN.
I know nothing will really come of this but I would just like it to be known that Pat Preston(owner) of Preston Ford in Burton Ohio treated me less than satisfactory. I had my F-150 in for a clicking in the rear end and they performed some work on it and returned my vehicle to me telling me it was fixed. Turns out my vehicle was still in disrepair, which I understand sometimes techs can miss things, so I scheduled another appointment, no big deal. I arrived at Preston this morning and the service attendant came out to my truck with me and we reproduced the noise and he took my vehicle into the garage. I waited and watched as the service attendant was in the driver seat and the tech was underneath. The service attendant pulls my truck out of the garage and Preston comes up to me and very bluntly exclaims "I am not fixing your truck." All I could say was "What?" He begins to tell me that "Ford doesnt acknowledge this and will not pay me." Which at that point I was severely confused because they already took my truck in once and my truck only has 30k miles and is still under the factory warranty and also has the 7/125 ESP on it. The problem is obviously something in the drive-line and not something wear & tear related. I try to hear his side of the story but all he keeps telling me is "Ford wont pay me." Which I dont understand because its obviously warranty work. He tells me that I can put a credit card on file and they would be happy to tear the truck apart. We go back and forth in this circle until he finally tells me "You didnt buy this truck from me, go back to Klaben (Ford dealer in Kent Ohio where I purchased the vehicle) and maybe they have some good faith money to fix it." An utterly dis-tasteful and immature response to which I was absolutely blown away. I have family members who have been directly purchasing from him for nearly 30 year now. Needless to say I just left and went to Klaben where I was treated kindly and with respect.